Wednesday, February 25, 2026
Augmented Intelligence (AUI), the developer behind Apollo-1, the world’s first neuro-symbolic artificial intelligence model, has officially acquired Quack AI, a fast-growing company specializing in AI-powered customer service agents. Through this strategic acquisition, AUI plans to significantly strengthen its innovation capabilities, with the agreement expected to double the size of its Israeli R&D team in Tel Aviv.
Founded in 2023 by Nadav Kemper (CEO) and Aviram Roisman (CTO), Quack AI has rapidly built a reputation for developing trainable AI agents designed to automate and optimize customer support processes. The company, which currently employs 15 professionals, participated in the Fusion accelerator program and secured approximately $7 million in seed funding. Investors included Hanaco Ventures, Storytime Capital, Fusion VC, Savyon Ventures, SeedIL Ventures, and private backers such as Dan Adika, Founder and CEO of WalkMe.
Quack AI’s technology enables organizations across multiple industries to deploy AI agents that proactively detect and resolve customer issues before they escalate. Additionally, its platform allows businesses to train AI agents to handle complex, specialized inquiries that require domain expertise. As a result, companies can improve response times, enhance efficiency, and deliver more consistent customer experiences.
Currently, Quack AI supports dozens of global clients, including Artlist, Yotpo, WalkMe, and Hologram. Importantly, existing customers will continue to receive uninterrupted service. However, under AUI’s ownership, they will now benefit from expanded infrastructure, enhanced technological resources, and deeper AI expertise.
Founded in 2017 by Ohad Elhelo (CEO) and Ori Cohen (Chief Product Officer), AUI has raised $60 million to date. The company developed Apollo-1, a pioneering neuro-symbolic AI model that blends large language models (LLMs) with symbolic computation. While LLMs process user messages and generate responses, symbolic systems handle logic-based decision-making and rule execution.
This hybrid architecture enables AI systems to manage complex, task-oriented conversations. For example, agents can open bank accounts, complete online purchases, or perform structured workflows through natural dialogue. Unlike standard large language models, which excel at open-ended conversations and content generation, Apollo-1 effectively handles deterministic tasks that require precision and rule adherence.
As enterprises increasingly demand AI solutions that combine conversational fluency with reliable execution, AUI’s acquisition of Quack AI represents a logical next step. By integrating Quack’s customer service agent expertise with Apollo-1’s neuro-symbolic capabilities, AUI aims to deliver more robust, scalable, and enterprise-ready AI solutions.
AUI operates in strategic partnership with Google and serves businesses across regulated industries, including automotive, insurance, retail, and e-commerce. Its client base includes Fortune 500 organizations, reflecting the company’s focus on enterprise-grade AI.
Following the acquisition, AUI now employs approximately 60 professionals across Israel and the United States, with plans to accelerate growth through expanded R&D operations.
Overall, this acquisition strengthens AUI’s position in the evolving AI landscape. By combining Quack AI’s customer service automation technology with its neuro-symbolic intelligence platform, AUI moves closer to delivering highly capable AI agents that not only converse naturally but also execute complex tasks reliably and efficiently.
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