Saturday, October 18, 2025
Alvaria, a global leader in compliant and intelligent outreach solutions for contact centers, has announced a strategic technology alliance with SuccessKPI, a renowned AI-powered insight and action platform. This collaboration aims to unify Alvaria’s expertise in outbound compliance and proactive engagement with SuccessKPI’s advanced AI analytics, empowering enterprises to achieve smarter, more compliant, and data-driven customer interactions.
By combining their strengths, both companies are delivering a powerful, unified platform that offers enterprises complete visibility into every customer interaction. Leveraging real-time AI insights, the joint solution identifies potential compliance risks, operational inefficiencies, and emerging performance opportunities. Moreover, the system supports agents and supervisors through AI copilots and guided workflows, helping them reduce risk, improve right-party contact rates, and manage large-scale outreach campaigns with precision and consistency.
The collaboration is set to transform how contact centers operate by bringing together business intelligence and AI automation under one integrated solution. Enterprises adopting this technology can expect measurable improvements such as reduced average handle time (AHT), enhanced customer satisfaction (CSAT) scores, improved compliance rates, and lower employee attrition.
“Enterprises are demanding more than just reporting—they need actionable intelligence that drives measurable outcomes,” said Michael Judd, CEO of Alvaria. “By aligning Alvaria’s proven leadership in compliance and outreach with SuccessKPI’s advanced AI insights, we’re enabling organizations to reduce risk, improve contact effectiveness, and deliver stronger customer and business results.”
Dave Rennyson, CEO of SuccessKPI, added: “Our joint solution gives agents, supervisors, and executives real-time visibility and tools to act quickly—helping enterprises solve problems faster, engage customers compliantly, and operate at scale with confidence. That’s the power of a CX command center: business intelligence that delivers real-time insights, context, and actions across all workforce engagement management motions.”
Through this partnership, Alvaria strengthens its position as a trusted innovator in compliant customer engagement, while SuccessKPI extends its reach to enterprises seeking an AI-powered, integrated solution that drives operational excellence. The alliance underscores both companies’ shared vision: to empower organizations with technology that not only enhances compliance but also transforms contact centers into proactive, insight-driven CX engines capable of achieving tangible business outcomes.
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