This partnership unites two leaders, showcasing the drive and innovation needed to win at the highest level and build a NiCE ...

SoundHound AI’s voice tech helps restaurants never miss a call and handles multiple orders at once, streamlining phone orde...

New integration delivers HIPAA-compliant insights, unified dashboards, and retention tools to help multi-location and PE-back...

Scan a QR code to ask products questions in real time ushering in the era of AI-powered conversational packaging for smarter,...

Avaya’s CTO highlights how Avaya Infinity™ with Model Context Protocol (MCP) transforms contact centers into AI-driven co...

Google launches Gemini for TV, a conversational AI on Google TV that enables natural interactions beyond voice commands for f...

The new integration offers AI-enhanced omnichannel customer interactions, boosting satisfaction and improving operational eff...

AmplifAI raised $33.7M in Series B to boost AI and human agent performance in contact centers, led by CVS Health Ventures to ...

8x8’s secure video integrated with Modica’s OMNI platform enables real-time, high-quality engagement via SMS, WhatsApp, a...

SuccessKPI, a top Generative AI WEM provider, is now available in the new AI Agents and Tools category on AWS Marketplace.