Monday, September 29, 2025
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Customer Experience
September 25, 2025
Decagon Announces Decagon University to Train Teams for AI in CX

Decagon University launched with next-gen Decagon Voice at the first Decagon Dialogues event, aiming to upskill teams for the...

Customer Experience
September 25, 2025
8x8 Unveils No-Code SMS Fraud Tool to Fight $2.1B Threat

8x8 Omni Shield lets businesses detect and block SMS fraud in real time with a no-code solution—no developers or technical ...

Contact Center Tech Top Voice: Interview with David Funck, CTO at Avaya

Avaya’s CTO highlights how Avaya Infinity™ with Model Context Protocol (MCP) transforms contact centers into AI-driven co...

Omnichannel Communication
September 23, 2025
Seamless Mobile Video CX Now in Asia-Pacific via 8x8–Modica

8x8’s secure video integrated with Modica’s OMNI platform enables real-time, high-quality engagement via SMS, WhatsApp, a...

Netrio Unveils New NetrioNow to Reinvent Managed Services

NetrioNow’s unified platform offers human-led, AI-powered managed services, redefining MSP roles and empowering customers w...

Customer Experience
September 22, 2025
FCMB Partners with Truecaller to Boost Digital Trust & Engagement

FCMB partners with Truecaller to enhance customer engagement and strengthen digital trust across Nigeria’s financial ecosys...

Customer Experience
September 22, 2025
Vodafone Idea & TCS Boost Partnership with AI Customer Platform

TCS expands partnership with Vodafone Idea to modernize its BSS using an AI-driven, future-ready platform, enhancing telecom ...

Customer Experience
September 18, 2025
LOXAM Enhances Customer Experience Through GTT Partnership

Equipment rental leader LOXAM boosts customer partnerships with advanced networking and security solutions powered by GTT.

ASAPP Expands GenerativeAgent to Redefine Customer Experience

AI-powered contact center leader launches new enterprise-grade features to build and manage solutions at scale, enhancing eff...