Thursday, November 20, 2025
Wavenet, one of the UK’s most established managed services and security providers, has announced a major European strategic partnership with 8x8, the global leader in business communications and enterprise contact solutions. This collaboration marks one of the first of its kind in the region and sets a powerful new standard for modern enterprise communications and enhanced customer experience capabilities.
The partnership follows significant recognition for Wavenet, as the company was recently awarded 8x8 EMEA Resell Partner of the Year 2025 and 8x8 EMEA Contact Centre Partner of the Year 2025. These honors highlight Wavenet’s exceptional delivery record, its long-standing expertise, and its unwavering focus on customer outcomes.
Through this collaboration, Wavenet will now deploy the full 8x8 Platform for CX suite. This includes 8x8 Unified Communications, 8x8 Voice for Microsoft Teams, 8x8 Contact Centre, and 8x8 CPaaS offerings. With ongoing investments in infrastructure, certifications, and highly skilled teams, Wavenet is positioned to help enterprises modernize communications, streamline workflows, and elevate ai-powered engagement across digital touchpoints.
Together, Wavenet and 8x8 aim to help businesses operate more intelligently and securely, delivering scalable solutions that support organizations navigating today’s evolving digital workplace. The combined strengths of the two companies will make it easier for enterprises to replace legacy systems, unify communications, and implement next-generation cloud technologies that improve both staff and customer interactions.
Barry Ward, Director of Contact Centre, Mobile and Unified Communications Solutions at Wavenet, emphasized the impact of the partnership, stating:
“This is a world-first partnership and a huge step forward for our customers. Working this closely with 8x8 gives us a unique ability to transform how businesses communicate, particularly those upgrading from legacy systems, and wishing to enhance their customer and staff experiences.”
Emily Masterton, Head of Channel EMEA at 8x8, praised Wavenet’s contributions and vision, saying:
“Wavenet’s strong dedication to innovation and customer success makes them a trusted and highly valued partner. We are deeply grateful for our partnership with Wavenet, whose vision and expertise continue to elevate what’s possible for our joint customers. Achieving this strategic status as 8x8’s first partner of this kind highlights their leadership in driving the future of enterprise communications.”
As organizations increasingly prioritize seamless communication, ai-driven engagement, and integrated digital platforms, this partnership positions Wavenet and 8x8 to lead the next era of enterprise transformation. With a shared commitment to innovation, customer value, and future-ready solutions, the collaboration promises to deliver significant impact across the global communications landscape.
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