TELUS leaders say businesses are increasingly demanding technology that actively supports growth rather than adding complexity. By integrating RingCentral’s AI-powered capabilities into Business Connect, TELUS aims to give customers a competitive advantage, improving the quality of every interaction while allowing teams to spend less time on routine tasks and more time serving customers and scaling their operations.
Business Connect replaces traditional on-premise phone systems with a unified, cloud-based solution that brings calls, messages, and meetings together in one platform. This approach simplifies communication and collaboration, making it easier for teams to stay connected whether they are in the office or working remotely.
As customer expectations rise and competition intensifies, AI-powered communications are becoming essential rather than optional. The expanded Business Connect platform reflects this shift by offering AI features tailored to real business needs. These capabilities are designed to automate repetitive work, enhance customer interactions, and provide actionable insights, all without requiring deep technical expertise.
Through RingCentral’s AI technology, Business Connect now includes intelligent assistants that provide real-time guidance during conversations, AI-powered receptionists that understand caller intent and route calls effectively, and sentiment analysis tools that help sales and support teams improve performance through data-driven coaching. The platform also supports AI-driven chat for real-time website engagement and an omnichannel AI contact center solution that enhances both customer service and agent productivity across more than 20 digital channels.
RingCentral leadership highlighted that the expanded collaboration builds on more than a decade of shared work to help Canadian organizations communicate more effectively. By embedding voice, contact center, and conversational AI directly into Business Connect, everyday interactions are transformed into sources of insight, efficiency, and improved customer experiences.
This expanded AI integration reinforces TELUS’ commitment to making enterprise-grade technology accessible and practical for businesses of all sizes. The enhanced TELUS Business Connect platform with new AI features is expected to be available to customers in early 2026.
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