Wednesday, February 25, 2026
In a strategic move to fast-track enterprise-wide AI transformation, Tata Consultancy Services (TCS) and ServiceNow have entered into a multi-year partnership aimed at accelerating large-scale AI adoption across global enterprises. Through this collaboration, both companies will help organizations shift from isolated AI pilots to fully integrated, enterprise-grade AI-driven operations.
As businesses increasingly seek to modernize their operating models, they now demand scalable, governed, and outcome-focused AI solutions. Therefore, TCS will design and deploy advanced solutions on the ServiceNow platform, leveraging trusted AI capabilities and a unified governance structure. These solutions will streamline workflows, enhance decision-making, and drive proactive operations across critical back-office functions such as human resources, finance, procurement, supply chain, and employee services.
Moreover, TCS will deliver these innovations through its AI-led autonomous global business solutions portfolio, enabling enterprises to embed intelligence into their core systems. By doing so, organizations can eliminate inefficiencies and create insight-driven workflows that enhance productivity and performance.
Amit Zavery, President, Chief Operating Officer and Chief Product Officer, ServiceNow, said, “As global enterprises rethink operating models for growth and efficiency, they are looking for partners that can deliver innovation, execution, and governance at scale. Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernizing legacy environments, and driving measurable business outcomes.”
Similarly, Aarthi Subramanian, Executive Director – President and Chief Operating Officer, TCS, emphasized the readiness of enterprises to embrace transformation at scale. She said, “Today, enterprises are ready to move beyond AI pilots to scaled, business-wide transformation. Our partnership with ServiceNow brings together trusted AI, modern workflows, and deep industry knowledge that will help customers reimagine workflows for the AI era using TCS’ five-stage AI Autonomy Framework. This collaboration will help clients embed intelligence across their IT, business operations, and customer functions, driving speed, efficiency, and sustained competitive advantage.”
Importantly, the partnership aims to dismantle operational silos and unify business functions through agentic AI. For instance, HR departments can transition from fragmented systems to a streamlined hire-to-retire lifecycle, ultimately improving employee engagement and retention. Likewise, organizations can transform traditional order processing cycles into agile revenue engines that strengthen cash flow and enhance revenue predictability.
Notably, TCS already stands as the largest user of ServiceNow’s IT Asset Management platform, having deployed it across thousands of workforce devices within just three months. This large-scale implementation not only demonstrates operational trust but also reinforces the credibility of their joint solutions.
Furthermore, both companies plan to invest in co-innovation labs, integrated go-to-market programs, and solution showcases. As a result, enterprises worldwide can expect scalable AI-driven transformation backed by governance, agility, and measurable outcomes.
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