OnviSource Launches EngageHub, an AI-Native Contact Center Platform

OnviSource has introduced EngageHub™, a next-generation AI-native platform designed to redefine contact center performance by elevating agent productivity, improving customer satisfaction, and boosting operational efficiency. This innovative suite integrates Conversational AI, analytics, and automation to deliver a comprehensive agentic AI ecosystem built for the modern contact center.

As a recognized leader in AI-driven contact center transformation, OnviSource developed EngageHub to unify intelligent engagement solutions within a single platform. The system is designed to conversationally orchestrate analytics and automation outcomes, provide agents with real-time support, and enhance collaboration across teams—ultimately helping contact centers strengthen performance and retain top talent.

With its tagline, "Where Conversations, Guidance, and Collaborations Come Together," EngageHub introduces a new era of contact center architecture. It consolidates three core AI solutions that work together to optimize workflows and ensure high-quality customer interactions.

ChatOrchestra™

This advanced conversational AI engine interprets, analyzes, and orchestrates interactions across communication channels. It enables natural, intelligent, and context-driven experiences for both customers and agents, strengthening engagement and consistency.

AgentAssist™

A real-time coaching and guidance tool, AgentAssist delivers next-best actions, compliance prompts, sentiment insights, and contextual intelligence. It enhances accuracy, performance, and emotional responsiveness while automating training and role-play exercises—significantly increasing agent productivity and reducing operational costs.

AgentEngage™

AgentEngage focuses on collaboration and workforce optimization. It unifies communication, micro-coaching, quality management, and actionable insights, enabling managers and agents to work together more effectively. The solution helps contact centers continuously improve satisfaction scores and operational metrics.

When combined with OnviSource’s Nexe'llecta Multimodal Analytics and iAct automation, EngageHub becomes what the company describes as an "All-Inclusive Conversational Agentic AI Solution" for global contact centers. Unlike traditional standalone software tools, EngageHub offers a tailored, scalable ecosystem capable of addressing unique operational challenges while enabling excellence in agent performance, customer experience, and efficiency.

With two decades of industry expertise, OnviSource has earned a strong reputation as a strategic partner for contact centers pursuing sustainable transformation. The company provides AI-powered systems backed by deep human experience, offering deployment flexibility through SaaS or managed services to ensure rapid adoption and measurable ROI.

Reflecting on the platform’s impact, Brian Severson, Chief Product Officer at OnviSource, said:

"EngageHub utilizes an AI-Native architecture that fundamentally changes how organizations should think about their investment in AI. Acquiring EngageHub isn't like buying SaaS or software; it's like hiring several highly qualified and competent employees who learn and grow with your company. The platform continuously adapts to your business, learns from every interaction, and becomes more valuable over time."

This belief connects to the company’s broader identity: “The Power of AI. The Soul of Humanity. A Transformation to Excellence.” OnviSource emphasizes that AI should enhance human ability rather than replace it, serving as a responsive and empathetic partner.

Supporting this vision, Francisca Crous-Alegria, Chief Operating Officer at OnviSource, added:

"Our branding reflects our core belief that technology alone isn't enough. True transformation happens when you combine AI's computational power with human understanding, experience, and empathy. That's what sets EngageHub apart."

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