Thursday, October 30, 2025
GDT, a prominent technology solutions integrator and trusted managed services provider, has unveiled significant upgrades to its client-first managed services platform, which is powered by Cisco Webex Contact Center. This advanced, cloud-based solution aims to help enterprises accelerate digital transformation by increasing agility, reducing operational complexity, and elevating customer engagement across every communication channel.
In today’s hybrid and digital-first business environment, organizations need tools that allow them to stay connected with customers in more meaningful and proactive ways. GDT’s enhanced platform brings together the company’s strong managed services expertise with Cisco’s industry-leading Webex innovation. This combination empowers contact centers to evolve into intelligent experience hubs where every interaction is driven by context, speed, and personalization.
Moreover, the platform seamlessly integrates artificial intelligence (AI), advanced analytics, and workforce optimization capabilities. As a result, businesses gain real-time visibility and actionable insights that help them resolve issues faster, enhance service quality, and ultimately deliver outcomes that strengthen customer loyalty and brand trust.
As Kyle Dziubinski, Practice Director for Collaboration & Contact Center at GDT noted, "Customers expect seamless, proactive service across every touchpoint. Our enhanced platform, powered by Cisco Webex, allows organizations to anticipate customer needs, empower their employees, and drive loyalty through data-driven decision-making. And it's all managed under a flexible, outcomes-based service model."
Another major advantage of the platform is its alignment with Cisco’s Partner Managed Services ecosystem. GDT offers comprehensive end-to-end management—from initial strategy and deployment to ongoing performance optimization—all governed by a single Service Level Agreement (SLA). This unified service structure eliminates complexity and ensures continuous improvement.
Cisco’s 2024 Partner Managed Services data further highlights the business value of this approach. Companies using managed contact center solutions typically achieve a 15% or higher increase in agent productivity, 10% or more reduction in operational costs, and up to 75% improvement in customer satisfaction. These measurable results demonstrate the platform’s ability to drive operational excellence while enhancing customer experience outcomes.
Tim Sisneros, Account Executive for Collaboration at Cisco, emphasized the strength of this collaboration, stating, "Cisco is proud to partner with GDT to bring the power of Webex Contact Center to more organizations. Together, we are transforming customer and employee experiences with a secure, scalable, and intelligent managed services framework."
With these enhancements, GDT reinforces its mission to support modern enterprises in delivering exceptional, intelligent, and customer-centric services while keeping their technology ecosystem efficient, scalable, and future-ready.
To join our expert panel discussions, reach out to sudipto@intentamplify.com
Recommended News
Tags:
The company’s breakthrough architecture is increasing customer retention and fueling growth for some of the fastest growing brands, like Perplexity, Notion, Canva, and Fanatics
Gamma Communications and Crexendo partner to boost global growth for service providers, using Oracle Cloud for secure, scalable communication solutions.
