Medallia welcomes Jagrit Malhotra as Chief Revenue Officer to drive global sales and scale enterprise growth through transfor...

New integration enables faster, hyper-personalized patient experiences while keeping things simple and efficient for agents.

New integration links 8x8 CX platform with core banking systems, enabling smarter, faster, and more secure customer experienc...

Third exec hire this year highlights Broadvoice’s rapid growth and commitment to a unified brand strategy for its AI-powere...

The new retail solution transforms social engagement into instant sales, boosting revenue while protecting brand reputation a...

Sangoma’s cloud-native solutions powered by AWS deliver secure, flexible, and modern communication services that transform ...

NiCE and Salesforce deepen collaboration, combining AI-powered CX and Agentforce to deliver seamless, intelligent customer se...

This partnership enhances contact centers with real-time visual automation and intelligent service, transforming customer exp...

TPx launches UCx Contact Center, a cloud solution that helps businesses provide fast, seamless, and personalized support acro...

Salesforce to acquire Waii, a platform that turns natural language into SQL queries making data access easier without needing...