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Customer Experience
March 02, 2026
Vero Elevates Customer Experience with Infobip’s Omnichannel Platform

Vero transforms customer engagement using Infobip’s omnichannel platform, achieving 16x ROI, cost savings, and improved tel...

Customer Experience
February 24, 2026
Al Rostamani Communications Unveils Unified Digital Platform

Al Rostamani Communications unveils its Unified Digital Platform, integrating AI, cloud, cybersecurity, and infrastructure to...

Customer Experience
February 19, 2026
8x8 Introduces AI-Driven Upgrades to Accelerate Customer Experience

8x8 introduces AI-powered CX platform upgrades to reduce handle times, improve workforce management, and deliver faster, more...

Customer Experience
February 18, 2026
IPMagiX and Novomind MEA Partner to Advance AI Customer Experience

IPMagiX and novomind MEA partner to deliver AI-powered customer engagement solutions, enabling omnichannel automation and sma...

Customer Experience
February 12, 2026
Prime Bridge Solutions Expands Globally with New CX Platform

Prime Bridge Solutions launches its global CX platform to transform BPO services with scalable, secure, and technology-driven...

Customer Experience
January 15, 2026
Infobip Announces New CINO and CRO to Drive Global Expansion

Infobip announces new executive appointments effective 2026 to accelerate AI adoption, boost revenue strategy, and strengthen...

Customer Experience
January 12, 2026
Google Cloud Unifies Shopping and Service with Gemini CX

Google Cloud unveils Gemini Enterprise for CX, unifying shopping and support with AI agents that personalize journeys, resolv...

Customer Experience
January 08, 2026
Bilt and Verifone Launch Loyalty-Enabled Payment Experience

Bilt and Verifone partner to embed loyalty and identity into in-store payments, helping merchants deliver personalized checko...

Customer Experience
January 07, 2026
8x8 Expands APAC CX Capabilities with Maven Lab Acquisition

8x8 acquires Singapore-based Maven Lab to strengthen APAC customer engagement, CPaaS messaging, automation, and secure omnich...

Customer Experience
December 19, 2025
Voyado Acquires WasHere to Expand Omnichannel Loyalty Solutions

Voyado acquires WasHere to enhance omnichannel loyalty, improve in-store identification, and strengthen digital membership ca...