Infobip announces new executive appointments effective 2026 to accelerate AI adoption, boost revenue strategy, and strengthen...

Google Cloud unveils Gemini Enterprise for CX, unifying shopping and support with AI agents that personalize journeys, resolv...

Bilt and Verifone partner to embed loyalty and identity into in-store payments, helping merchants deliver personalized checko...

8x8 acquires Singapore-based Maven Lab to strengthen APAC customer engagement, CPaaS messaging, automation, and secure omnich...

Voyado acquires WasHere to enhance omnichannel loyalty, improve in-store identification, and strengthen digital membership ca...

TCS expands its partnership with Aviva UK to manage over 6.5 million policies, enhancing life and pensions customer experienc...

Cyient opens its Lisbon Customer Experience Center, showcasing AI, 5G, and fibre innovations to accelerate global network mod...

Model Context Protocol enables agentic integration for faster, accurate data access, reducing errors and boosting productivit...

EngageLab launches LiveDesk, an AI-powered platform combining AI and human agents to boost enterprise customer service effici...