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Customer Experience
June 03, 2025
Zoom and ServiceNow Team Up to Reinvent Customer Support

Zoom and ServiceNow partner to integrate Zoom CX with ServiceNow’s ITSM and CRM, delivering AI-driven tools to boost suppor...

Customer Experience
June 02, 2025
RingCentral launches RingCX for Salesforce Service Cloud Voice on AppExchange.

TCN upgrades its Workforce Management with AI to improve contact center efficiency, agent performance, and customer experienc...

Customer Experience
June 02, 2025
Talkdesk launches AI-powered Utilities Experience Cloud to modernize customer support.

Utility companies face rising demands for faster, smarter service. Talkdesk’s new solution modernizes support to meet these...

Articles
Why Every Contact Center Leader Should Attend the Zendesk AI Masterclass
Navigating the Self-Service Era: Customer Support Reimagined for 2025
How IoT Is Transforming Contact Centers for Proactive Customer Service
AI-Ready or Not? 5 Steps to Future-Proof Your CX in 2025
NG911 Systems: Challenges and Opportunities for Implementation
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Customer Experience AI Contact Center Customer Support Contact Center AI Agentic AI Conversational AI Unified Communications Digital Transformation Omnichannel CX CustomerExperience CX Strategy Generative AI CCaaS Smart CX Unified CX Customer Engagement AI in Customer Service AI Customer Support Public Sector CX AI in Government