Sunday, March 29, 2026
ServiceNow and Anthropic have announced a strategic partnership aimed at helping organizations build AI-powered applications faster, accelerate business outcomes, and deploy trustworthy AI across highly regulated and mission-critical industries. Through this collaboration, ServiceNow will more deeply embed Anthropic’s Claude models into its core workflows—particularly in application development, healthcare, and life sciences.
At the center of this integration, Claude now serves as the default AI model powering ServiceNow Build Agent, a tool that enables developers—regardless of technical expertise—to design, automate, and scale agentic workflows. Consequently, teams can create intelligent workflows that reason, take action, and execute tasks autonomously with minimal manual intervention. This shift reduces complexity while increasing speed, accuracy, and productivity across enterprise operations.
Meanwhile, ServiceNow has already rolled out Claude to more than 29,000 employees, primarily to support sales preparation and customer engagement. Early results indicate up to a 95% reduction in preparation time, demonstrating the tangible efficiency gains of AI-assisted workflows. In addition, ServiceNow has introduced Claude Code to help engineers write, review, and optimize software more effectively—further strengthening developer productivity.
As businesses scale AI across departments, governance has become a top priority. Therefore, ServiceNow now provides enterprises with centralized AI management through its AI Control Tower, which offers unified controls, real-time usage monitoring, and compliance oversight. This ensures that AI deployment remains secure, ethical, and aligned with corporate policies.
Furthermore, this partnership reflects a broader industry shift from experimental AI to production-ready enterprise AI. Instead of treating AI as an occasional tool, ServiceNow and Anthropic are integrating it directly into everyday workflows, enabling organizations to operate more intelligently and efficiently at scale.
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow. “This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”
“A common error enterprises make with AI is to treat it as a kind of 'bolt on' tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done — woven into the whole range of things workers do every day. That's where you actually start to see what these systems can do, and it's what we're doing in our partnership with ServiceNow,” said Dario Amodei, CEO and co-founder of Anthropic.
Overall, this collaboration positions ServiceNow and Anthropic at the forefront of enterprise AI innovation—empowering organizations to build smarter applications, streamline operations, and deploy responsible AI across critical industries.
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