Prodoscore and Ringover partner to bring smarter insights and communication tools to staffing firms, helping boost productivi...

Nextiva named a Strong Performer in 2025 Gartner® Voice of the Customer for CCaaS, reflecting top marks from real users on d...

Sprinklr names Bit Rambusch Head of Global Services & Support, aiming to elevate end-to-end customer experiences and set a ne...

New global unit accelerates cloud and AI innovation with Microsoft Cloud, boosting secure, scalable enterprise modernization ...

Last week, Genesys announced $1.5B in new funding—$750M each from ServiceNow and Salesforce—to help buy back shares from ...

New AI features, growing adoption, and key customer wins strengthen 8x8’s position as a global leader in intelligent custom...

Alvaria partners with CallMiner to enhance CX by combining compliance-first contact center software with AI-powered conversat...

LivePerson expands Google Cloud partnership to embed advanced AI into its platform, boosting self-service, personalization, a...

AT&T is enhancing its Office@Hand platform by adding RingCX, delivering new AI-powered omnichannel contact center features.

RingCentral and NiCE extend their partnership to promote RingCentral Contact Center, built on NiCE CXone Mpower and fully int...