Sangoma’s cloud-native solutions powered by AWS deliver secure, flexible, and modern communication services that transform ...

CommunityWFM's new AI automates forecasting, boosting efficiency and streamlining operations across modern contact centers.

NiCE and Salesforce deepen collaboration, combining AI-powered CX and Agentforce to deliver seamless, intelligent customer se...

This partnership enhances contact centers with real-time visual automation and intelligent service, transforming customer exp...

TPx launches UCx Contact Center, a cloud solution that helps businesses provide fast, seamless, and personalized support acro...

Microsoft expands its ecosystem by adopting OpenAI’s most advanced AI model, enhancing capabilities and driving innovation ...

Asana and Amazon Q Index integration lets IT leaders embed secure, scalable generative AI into workflows, unlocking insights ...

Discover why advancing along the AI maturity curve is critical for modern contact centers to boost efficiency, enhance CX, an...

Salesforce to acquire Waii, a platform that turns natural language into SQL queries making data access easier without needing...

New funding led by Norwest will boost Kustomer’s AI-native platform innovation and accelerate growth in customer experience...