Thursday, March 12, 2026
×

Download the contact center technology Insights Media Kit

Access audience insights, traffic stats, and partnership opportunities in one comprehensive media kit

Latest
Customer Experience
February 27, 2026
Guardian Partners with Avantos to Advance AI Wealth Management

Guardian partners with Avantos to enhance wealth management, empower advisors with AI-native tools, and accelerate digital tr...

Customer Experience
February 25, 2026
ISC-CX Partners with Vilebrequin to Elevate Global Customer Experience

ISC-CX becomes Vilebrequin’s global CX partner, launching a standardized program to measure and enhance the luxury brand’...

Customer Experience
February 24, 2026
Cargas Acquires MyFuelPortal to Elevate Customer Experience

Cargas acquires Silverline’s MyFuelPortal to enhance customer experience, expand self-service tools, and strengthen its Car...

Customer Experience
January 13, 2026
Plume Acquires Sweepr to Boost AI-Driven ISP Customer Support

Plume Design acquires Sweepr to combine AI care orchestration with real-time network intelligence, helping ISPs reduce costs ...

Customer Experience
January 12, 2026
Honeywell Launches AI Platform to Personalize In-Store Retail

Honeywell launches an AI-enabled Smart Shopping Platform with Google Cloud to personalize in-store experiences, improve produ...

Customer Experience
January 12, 2026
Kroger Expands AI Partnership with Google Cloud for Personalization

Kroger expands its partnership with Google Cloud to deploy Gemini Enterprise CX, powering AI meal and shopping assistants for...

Customer Experience
January 05, 2026
Tactful AI Partners With Valu to Enhance Fintech CX

Tactful AI partners with Valu to deliver faster, smarter, and more personalized customer interactions across fintech digital ...

Customer Experience
December 19, 2025
Zendesk Acquires Unleash to Transform AI-Powered Employee Support

Zendesk acquires Unleash to enhance AI-first employee service with secure enterprise search, AI agents, and faster internal s...

Customer Experience
December 17, 2025
Napster and Global Objects Partner to Transform AI Commerce

Napster partners with Global Objects to bring high-fidelity digital twins to AI-powered commerce, enabling immersive, trusted...

Customer Experience
November 18, 2025
AJ Bell Chooses VML UK to Lead CRM Transformation

VML UK is leading AJ Bell’s CRM transformation to enhance data-driven customer engagement and elevate the investment platfo...