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AI & Automation in Contact Centers
June 03, 2025
IntelePeer unveils Next-Gen Agentic AI to Revolutionize Enterprise Contact Centers

IntelePeer launches next-gen agentic AI in its AI Hub, transforming enterprise contact centers with smarter, more automated c...

AI & Automation in Contact Centers
June 02, 2025
Cognigy Joins Microsoft: Opening New Doors to Azure Users for Deploying Next-Generation Enterprise AI Agents

Cognigy achieves Microsoft Solutions Partner status, offering certified AI agents on Azure to enhance customer engagement and...

AI & Automation in Contact Centers
June 02, 2025
Glia Launches AI Benchmarks to Boost Contact Center Insights

Glia launches AI Benchmarks to enhance insights and performance in contact centers.

AI & Automation in Contact Centers
June 02, 2025
Firstsource Partners with Sanas to Boost Customer Chats Using AI

Firstsource partners with Sanas to enhance global customer support using AI-powered real-time speech technology.

Articles
Why Every Contact Center Leader Should Attend the Zendesk AI Masterclass
Navigating the Self-Service Era: Customer Support Reimagined for 2025
How IoT Is Transforming Contact Centers for Proactive Customer Service
AI-Ready or Not? 5 Steps to Future-Proof Your CX in 2025
NG911 Systems: Challenges and Opportunities for Implementation
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Customer Experience AI Contact Center Customer Support Contact Center AI Agentic AI Conversational AI Unified Communications Digital Transformation Omnichannel CX CustomerExperience CX Strategy Generative AI CCaaS Smart CX Unified CX Customer Engagement AI in Customer Service AI Customer Support Public Sector CX AI in Government