Monday, September 29, 2025
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LivePerson & AWS Partner to Combine Voice and Digital CX

CX leaders can boost agent retention and self-service while reducing costs with the new integrated CCaaS platform designed fo...

BetSymphony Merges Voice, AI & Personalization for iGaming Chat

BetSymphony revolutionizes iGaming with its no-revenue-share platform and BetHarmony AI, creating an intuitive, conversationa...

Agenda Hero Launches AI to Automate Calendar Tasks

Backed by $5.6M, Agenda Hero unveils Magic Schedules and a smart conversational AI tool, bringing bold simplicity to calendar...

Broadcom Chooses Vectara for AI-Powered Customer Service

Broadcom selects Vectara to power AI-driven customer service, delivering end-to-end conversational AI solutions for its globa...

xeoTECH & Telnyx Partner to Boost Nordic Intelligent Comms

Telnyx partners with xeoTECH to bring advanced Voice AI and scalable communication solutions to Nordic businesses, boosting i...

Zoom Broadens AI Use in Customer Service with Virtual Agent

Zoom becomes one of the first tech firms to integrate GPT-5 into its AI stack, enhancing enterprise communication.

boost.ai Named Leader in 2025 Gartner Magic Quadrant

Boost.ai recognized as a Leader for strong execution and a clear, complete vision in the 2025 Gartner Magic Quadrant for Conv...

Cerence Audio AI Joins HARMAN AudioworX to Boost In-Car UX

Cerence AI integrates its Audio AI suite with HARMAN AudioworX, bringing advanced speech, communication, and safety features ...

Hello Sugar Taps PolyAI to Scale and Automate CX

Turnkey franchise model enables seamless, 24/7 customer engagement powered by lifelike voice AI for a consistent and high-qua...

LivePerson and Google Cloud Expand Partnership to Enhance AI and CX

LivePerson expands Google Cloud partnership to embed advanced AI into its platform, boosting self-service, personalization, a...