8x8 announces global availability of 8x8 Engage, enabling enterprises to empower customer-facing teams with AI insights, CRM ...

USAN signs a strategic collaboration with AWS to deliver AI-powered contact center solutions built on Amazon Connect, improvi...

IDnow adopts Bright Pattern’s AI-powered contact center platform to support over 1 million monthly identity verifications a...

Talkdesk and Ellit Groups partner to deliver AI-powered CCaaS solutions, transforming healthcare IT, patient, and physician s...

8x8 and KCOM partner to deliver secure, high-availability unified communications and AI-powered contact center services acros...

HCLTech and Cisco unveil an AI-powered Fluid Contact Center with GenAI, Webex integration and CCaaS capabilities to improve c...

Cisco rolls out Webex Contact Center for ServiceNow, unifying voice, digital channels, data, and AI to help agents resolve cu...

Invosys partners with MaxContact to integrate AI-driven contact centre capabilities, helping businesses improve CX, productiv...

Genesys and Fujitsu modernize AEON Financial’s contact centers with Genesys Cloud, introducing AI voice concierge, reducing...

FirstComm launches AscendOne, a unified UC, contact center and AI platform that simplifies communications and improves custom...