FirstComm launches AscendOne, a unified UC, contact center and AI platform that simplifies communications and improves custom...

NexTalk expands compatibility with Amazon Connect, Genesys, NICE, and SharpenCX, enabling seamless, compliant accessibility w...

NiCE debuts a locally hosted CXone Mpower instance in South Africa, delivering AI-powered, compliant, and resilient customer ...

Coeo Group deploys Bright Pattern’s ai powered omnichannel platform across Europe, modernizing contact center operations an...

A global Cloudflare outage Tuesday blocked access to major sites like ChatGPT, X, and NJ Transit, impacting consumer and ente...

Wavenet, a leading UK managed services provider, announces a major European partnership with 8x8 to transform business commun...

IDP uses Genesys Cloud to unify operations across 25+ countries, boosting student engagement with 93% lead qualification and ...

Digitide attains AWS Advanced Tier Partner and Reseller status, showcasing technical excellence and boosting global cloud and...

Gamma Communications and Crexendo partner to boost global growth for service providers, using Oracle Cloud for secure, scalab...

Vonage APIs integrate with Salesforce Agentforce 360, enabling thousands of businesses to deliver smarter, unified, and AI-po...