Thursday, August 07, 2025
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LivePerson and Google Cloud Expand Partnership to Enhance AI and CX

LivePerson expands Google Cloud partnership to embed advanced AI into its platform, boosting self-service, personalization, a...

The Strategic Role Of Speech Quality In Contact Centers

In today’s AI-powered, voice-first customer service landscape, speech quality is no longer just a technical concern—it’...

Customer Experience
July 29, 2025
4 Game-changing Contact Center Trends For 2025

Discover the 4 game-changing contact center trends for 2025—from AI-powered agent assist to proactive personalization—tha...

Ai In The Contact Center: Augment Or Replace?

AI is no longer optional in contact centers—it's essential. Forward-thinking leaders in healthcare, tech, and service indus...

Autonomous Contact Centers: Vision And Reality in 2025

In 2025, AI-driven autonomous contact centers are transforming healthcare by streamlining patient interactions, optimizing wo...

Customer Experience
June 04, 2025
How AI is Transforming Customer Experience in 2025

In 2025, the days of frustrating customer service are fading fast. AI is revolutionizing how businesses connect—ditching th...

Cognigy Joins Microsoft: Opening New Doors to Azure Users for Deploying Next-Generation Enterprise AI Agents

Cognigy achieves Microsoft Solutions Partner status, offering certified AI agents on Azure to enhance customer engagement and...

Customer Experience
June 02, 2025
Creovai Joins 8x8’s SoldBy8 Program to Transform AI Contact Centers

Firstsource teams up with Sanas to boost customer support using AI speech technology.