Discover how the acquisition will broaden the reach and impact of customer journey analytics, enhancing insights and improvin...

Uniphore acquires Orby AI and plans to acquire Autonom8, gaining top AI talent from DeepMind and Google to boost its Business...

A 400-character prompt was all it took to uncover a major flaw in Lenovo’s AI assistant, raising serious concerns about dat...

Kasisto launches KAIgentic, a purpose-built agentic AI platform designed to enhance banking with smarter customer service, au...

New tech creates polished, interactive demos instantly cutting setup time and boosting presales efficiency for faster, more e...

Workato’s new Genies handle quoting, onboarding, and compliance delivering real work at scale, in production, and across th...

Boost.ai recognized as a Leader for strong execution and a clear, complete vision in the 2025 Gartner Magic Quadrant for Conv...

NiCE and Salesforce deepen collaboration, combining AI-powered CX and Agentforce to deliver seamless, intelligent customer se...

Microsoft expands its ecosystem by adopting OpenAI’s most advanced AI model, enhancing capabilities and driving innovation ...

New funding led by Norwest will boost Kustomer’s AI-native platform innovation and accelerate growth in customer experience...