Legaltech pioneer unveils new innovations designed to speed up the work-to-cash cycle by as much as 40%, helping law firms bo...

Turnkey franchise model enables seamless, 24/7 customer engagement powered by lifelike voice AI for a consistent and high-qua...

New features deliver faster insights, automated field checks, and AI-driven Q&A for M&A, engineering, and operations workflow...

Microsoft expands its ecosystem by adopting OpenAI’s most advanced AI model, enhancing capabilities and driving innovation ...

Asana and Amazon Q Index integration lets IT leaders embed secure, scalable generative AI into workflows, unlocking insights ...

Discover why advancing along the AI maturity curve is critical for modern contact centers to boost efficiency, enhance CX, an...

Five9 CEO Mike Burkland retires after 12 years, ending a transformative era. He called it a "privilege" during the Q2 2025 ea...

Pegasystems launches Pega Self-Service Agent, transforming complex workflows into interactive AI-powered experiences to redef...

In today’s AI-powered, voice-first customer service landscape, speech quality is no longer just a technical concern—it’...

AI is no longer optional in contact centers—it's essential. Forward-thinking leaders in healthcare, tech, and service indus...