Third exec hire this year highlights Broadvoice’s rapid growth and commitment to a unified brand strategy for its AI-powere...

Sprinklr names Bit Rambusch Head of Global Services & Support, aiming to elevate end-to-end customer experiences and set a ne...

Leverage real-time CRM data for smarter call routing and resolutions to speed up resolutions, enhance agent match, and improv...

Alvaria partners with CallMiner to enhance CX by combining compliance-first contact center software with AI-powered conversat...

CRM has evolved from a static database into the real-time intelligence engine of modern contact centers. In 2025, it powers o...

In today’s AI-powered, voice-first customer service landscape, speech quality is no longer just a technical concern—it’...

Discover the 4 game-changing contact center trends for 2025—from AI-powered agent assist to proactive personalization—tha...

Millennials and Gen Z expect fast, personalized, and digital-first customer service—something traditional contact centers f...

In 2025, AI-driven autonomous contact centers are transforming healthcare by streamlining patient interactions, optimizing wo...

CCaaS (Contact Center as a Service) is a cloud-based platform that unifies customer support across voice, chat, email, and so...