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Security & Compliance
June 02, 2025
What Are Deepfake Threats and Why Contact Centers Should Care in 2025

Deepfakes used to be mere internet viral stunts, but were not so long ago. Fake videos of celebrities doing or saying somethi...

What Is a Contact Center as a Service (CCaaS) and Why Does It Matter in Retail?

You don’t need to be told that retail today moves fast. You feel it. Customers shop 24/7, demand instant support, and want ...