Discover why cloud-based contact centers outperform traditional systems, boosting efficiency, scalability, and ROI for modern...

NobelBiz is acquired by bXceptional LLC, a group of core leaders and employees, ensuring ownership stays with those who know ...

The Midtown Group appoints Bryan Gross as President of Contact Center Services, leveraging his 40 years of leadership to driv...

Discover data-driven design, real-world cases, empathy, weighting, calibration, and coaching insights for building QA scoreca...

Boost any CCaaS platform like Amazon Connect or Genesys with AI to automate workflows, power real-time dashboards, and enhanc...

LivePerson teams up with AWS to deliver an AI-powered platform that unifies voice and digital customer interactions for a sea...

Discover how the acquisition will broaden the reach and impact of customer journey analytics, enhancing insights and improvin...

8x8 renews sponsorship with Southampton FC through 2025/26, enhancing fan experiences and club operations with advanced cloud...

CX leaders can boost agent retention and self-service while reducing costs with the new integrated CCaaS platform designed fo...

The 8x8 Platform’s new features enhance CX by boosting compliance, accelerating agent performance, and providing complete v...