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Contact Center as a Service (CCaaS)
August 05, 2025
What’s Behind NiCE’s $1Billion Spend on Cognigy? A Deep Dive

NiCE has acquired conversational AI leader Cognigy for $955M, marking a major leap in AI-powered customer experience and the ...

Contact Center as a Service (CCaaS)
August 05, 2025
Salesforce to Acquire Bluebirds, Advancing Its Enterprise 'Agentification

Salesforce acquires Bluebirds to boost AI-powered presales prospecting and strengthen its CRM ecosystem.

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