https://contactcentertechnologyinsights.com/news/agora-introduces-conversational-ai-agents-for-enterprises 2026-03-13T10:00:59+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 Agora Launches Platform for Scalable Voice AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/69b3e05bf14df_1773396059.jpg https://contactcentertechnologyinsights.com/news/kaltura-launches-agentic-ai-conversational-avatars-for-enterprises 2026-03-13T10:00:48+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 Kaltura Launches Agentic AI Conversational Avatars https://contactcentertechnologyinsights.com/uploads/data_img/69b3e05068fc7_1773396048.jpg https://contactcentertechnologyinsights.com/news/posh-launches-coachqa-ai-contact-center-oversight 2026-03-13T10:00:37+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 Posh Launches CoachQA for AI Contact Center Oversight https://contactcentertechnologyinsights.com/uploads/data_img/69b3e045e297c_1773396037.jpg https://contactcentertechnologyinsights.com/news/everfast-upgrades-customer-experience-with-gocare-platform 2026-03-13T12:11:22+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 EverFast Fiber Selects GOCare for Digital Customer CX https://contactcentertechnologyinsights.com/uploads/data_img/69b3feea69a3c_1773403882.jpg https://contactcentertechnologyinsights.com/news/adecco-expands-salesforce-partnership-with-agentforce-360 2026-03-13T10:14:57+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 Adecco Signs Multi-Year Salesforce Agentforce 360 Deal https://contactcentertechnologyinsights.com/uploads/data_img/69b3e03d63434_1773396029.jpg https://contactcentertechnologyinsights.com/news/atento-partners-with-sanas-and-thrivin-to-expand-ai-driven-cx 2026-03-13T10:00:15+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 Atento Partners with Sanas and Thrivin for AI-Driven CX https://contactcentertechnologyinsights.com/uploads/data_img/69b3e02f70c8e_1773396015.jpg https://contactcentertechnologyinsights.com/news/upwind-and-microsoft-partnership-runtime-security-azure 2026-03-13T10:00:05+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 Upwind Partners with Microsoft for Azure Runtime Security https://contactcentertechnologyinsights.com/uploads/data_img/69b3e0254bfcf_1773396005.jpg https://contactcentertechnologyinsights.com/news/hcltech-expands-partnership-with-google-cloud-for-agentic-ai 2026-03-13T09:59:53+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 HCLTech Expands Google Cloud Partnership for Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/69b3e0196a127_1773395993.jpg https://contactcentertechnologyinsights.com/news/liveperson-sync-launch-with-coral-active-integration 2026-03-13T09:59:42+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 LivePerson Sync Launches With Coral Active Partnership https://contactcentertechnologyinsights.com/uploads/data_img/69b3e00ef0a70_1773395982.jpg https://contactcentertechnologyinsights.com/news/8x8-launches-global-8x8-engage-customer-platform 2026-03-13T09:59:32+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 8x8 Expands Global Availability of 8x8 Engage Platform https://contactcentertechnologyinsights.com/uploads/data_img/69b3e004015c4_1773395972.jpg https://contactcentertechnologyinsights.com/news/sinch-launches-voice-relay-for-ai-phone-calls 2026-03-13T09:59:19+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 Sinch Launches Voice Relay to Enable AI Voice Calls https://contactcentertechnologyinsights.com/uploads/data_img/69b3dff74f12b_1773395959.jpg https://contactcentertechnologyinsights.com/news/equinix-distributed-ai-hub-for-enterprise-workflows 2026-03-13T09:59:04+00:00 Contact Center Tech Media Room en 2026-03-13T00:00:00+00:00 Equinix Launches Distributed AI Hub for Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/69b3dfe8048c6_1773395944.jpg https://contactcentertechnologyinsights.com/news/invisible-technologies-acquires-wecp-ai-assessment-platform 2026-03-13T09:58:48+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Invisible Technologies to Acquire WeCP for AI Workflows https://contactcentertechnologyinsights.com/uploads/data_img/69b3dfd8abd63_1773395928.jpg https://contactcentertechnologyinsights.com/news/krisp-launches-real-time-accent-conversion-contact-centers 2026-03-12T09:59:55+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Krisp Launches Customer Accent Conversion for Call Centers https://contactcentertechnologyinsights.com/uploads/data_img/69b28e9ba5d87_1773309595.jpg https://contactcentertechnologyinsights.com/news/exl-launches-agentic-ai-solutions-enterprise-transformation 2026-03-12T09:59:45+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 EXL Launches Agentic AI Solutions for Enterprise Growth https://contactcentertechnologyinsights.com/uploads/data_img/69b28e917919b_1773309585.jpg https://contactcentertechnologyinsights.com/news/ujet-launches-axo-ai-customer-experience-platform 2026-03-12T09:59:29+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 UJET Launches AXO AI Platform to Transform CX Operations https://contactcentertechnologyinsights.com/uploads/data_img/69b28e81195f4_1773309569.jpg https://contactcentertechnologyinsights.com/news/zendesk-and-forethought-acquisition-ai-resolution-platform 2026-03-12T10:43:57+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Zendesk Expands AI Resolution Platform with Forethought https://contactcentertechnologyinsights.com/uploads/data_img/69b298ed71193_1773312237.png https://contactcentertechnologyinsights.com/news/spectrum-and-ringcentral-expand-ai-contact-center-partnership 2026-03-12T09:58:46+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Spectrum Business and RingCentral Expand AI CX Platform https://contactcentertechnologyinsights.com/uploads/data_img/69b28e56a8388_1773309526.jpg https://contactcentertechnologyinsights.com/news/zendesk-forrester-wave-ai-first-customer-service-recognition 2026-03-12T09:59:08+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Zendesk Recognized in Forrester Wave for AI-First Service https://contactcentertechnologyinsights.com/uploads/data_img/69b28e6c38d51_1773309548.jpg https://contactcentertechnologyinsights.com/news/kustomer-ai-platform-modernize-customer-helpdesks 2026-03-12T09:58:35+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Kustomer Launches Enterprise AI Platform for Helpdesks https://contactcentertechnologyinsights.com/uploads/data_img/69b28e4b76769_1773309515.jpg https://contactcentertechnologyinsights.com/news/zoom-agentic-ai-platform-enterprise-workflow-automation 2026-03-12T09:58:20+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Zoom Expands Agentic AI Platform for Enterprise Workflows https://contactcentertechnologyinsights.com/uploads/data_img/69b28e3c84171_1773309500.jpg https://contactcentertechnologyinsights.com/news/nectar-ai-assistant-observability-operational-intelligence 2026-03-12T09:58:10+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Nectar Introduces AI Assistant for Observability Intelligence https://contactcentertechnologyinsights.com/uploads/data_img/69b28e3263112_1773309490.jpg https://contactcentertechnologyinsights.com/news/spearfish-contextual-intelligence-platform-contact-centers 2026-03-12T09:57:56+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Spearfish Launches Contextual Intelligence for Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/69b28e2433b3d_1773309476.jpg https://contactcentertechnologyinsights.com/news/buildout-crm-launch-ai-powered-cre-deal-engine 2026-03-12T09:57:42+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Buildout Launches CRM for AI-Powered CRE Deal Engine https://contactcentertechnologyinsights.com/uploads/data_img/69b28e16a3cf6_1773309462.jpg https://contactcentertechnologyinsights.com/news/cato-networks-auto-adaptive-threat-prevention-engine 2026-03-12T09:57:25+00:00 Contact Center Tech Media Room en 2026-03-12T00:00:00+00:00 Cato Networks Launches Auto-Adaptive Threat Prevention https://contactcentertechnologyinsights.com/uploads/data_img/69b28e05baa1e_1773309445.jpg https://contactcentertechnologyinsights.com/news/cohesity-and-servicenow-partner-for-ai-agent-recovery 2026-03-11T10:48:25+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 Cohesity and ServiceNow Enable AI Agent Data Recovery https://contactcentertechnologyinsights.com/uploads/data_img/69b14879670f2_1773226105.jpg https://contactcentertechnologyinsights.com/news/boost-ai-launches-adaptive-voice-ai-customer-experience 2026-03-11T10:47:51+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 Boost.ai Launches Adaptive Voice for AI Voice Experiences https://contactcentertechnologyinsights.com/uploads/data_img/69b14857e162e_1773226071.jpg https://contactcentertechnologyinsights.com/news/salesforce-agentforce-contact-center-ai-crm-platform 2026-03-11T10:47:39+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 Salesforce Launches Agentforce AI Contact Center Platform https://contactcentertechnologyinsights.com/uploads/data_img/69b1484be9005_1773226059.jpg https://contactcentertechnologyinsights.com/news/nice-launches-agentic-ai-for-enterprise-ai-agents 2026-03-11T10:47:02+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 NiCE Launches Agentic AI for Enterprise AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/69b148266cdb7_1773226022.jpg https://contactcentertechnologyinsights.com/news/verint-expands-ai-bot-portfolio-to-calabrio-customers 2026-03-11T10:46:36+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 Verint Expands AI Bot Portfolio for Calabrio Customers https://contactcentertechnologyinsights.com/uploads/data_img/69b1480ca4d3e_1773225996.jpg https://contactcentertechnologyinsights.com/news/assembled-launches-ai-experience-scores-support-metric 2026-03-11T10:47:15+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 Assembled Launches AI Experience Scores for Support Teams https://contactcentertechnologyinsights.com/uploads/data_img/69b1483312706_1773226035.jpg https://contactcentertechnologyinsights.com/news/mimecast-launches-api-email-security-threat-detection 2026-03-11T10:48:02+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 Mimecast Launches API Email Security with Threat Detection https://contactcentertechnologyinsights.com/uploads/data_img/69b148627013b_1773226082.jpg https://contactcentertechnologyinsights.com/news/radial-partners-riskified-ecommerce-fraud-protection 2026-03-11T10:48:13+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 Radial Selects Riskified for Ecommerce Fraud Protection https://contactcentertechnologyinsights.com/uploads/data_img/69b1486df1f7f_1773226093.jpg https://contactcentertechnologyinsights.com/news/microsoft-integrates-anthropic-ai-into-copilot-platform 2026-03-11T10:47:27+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 Microsoft Integrates Anthropic AI into Copilot Platform https://contactcentertechnologyinsights.com/uploads/data_img/69b1483f1516c_1773226047.jpg https://contactcentertechnologyinsights.com/news/tcs-launches-gemini-experience-center-us-ai-manufacturing 2026-03-11T10:46:48+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 TCS Launches Gemini Experience Center for AI Manufacturing https://contactcentertechnologyinsights.com/uploads/data_img/69b14818aebe0_1773226008.jpg https://contactcentertechnologyinsights.com/news/ringcentral-launches-air-pro-ai-agent-platform 2026-03-11T10:46:22+00:00 Contact Center Tech Media Room en 2026-03-11T00:00:00+00:00 RingCentral Launches AIR Pro AI Agent Platform https://contactcentertechnologyinsights.com/uploads/data_img/69b147fea076f_1773225982.jpg https://contactcentertechnologyinsights.com/news/decagon-launches-ai-concierge-for-customer-experience 2026-03-10T11:35:40+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 Decagon Launches Proactive AI Agents for Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/69affa2837ded_1773140520.jpg https://contactcentertechnologyinsights.com/news/callminer-launches-ai-features-for-cx-automation-growth 2026-03-10T11:01:16+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 CallMiner Launches Advanced AI to Accelerate CX Automation https://contactcentertechnologyinsights.com/uploads/data_img/69aff9fcda4a4_1773140476.jpg https://contactcentertechnologyinsights.com/news/devnagri-ai-launches-speech-ai-multilingual-workflows 2026-03-10T11:00:25+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 Devnagri AI Launches Speech AI for Multilingual Workflows https://contactcentertechnologyinsights.com/uploads/data_img/69aff9c9546ee_1773140425.jpg https://contactcentertechnologyinsights.com/news/mitel-introduces-mitel-wx-for-ai-enabled-workforce-communication 2026-03-10T11:00:03+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 Mitel Launches WX for AI Voice-First Workforce Communication https://contactcentertechnologyinsights.com/uploads/data_img/69aff9b321920_1773140403.jpg https://contactcentertechnologyinsights.com/news/teradata-unveils-multi-modal-ai-processing-for-enterprises 2026-03-10T11:01:50+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 Teradata Enables Autonomous Multi-Modal AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/69affa1e2994f_1773140510.jpg https://contactcentertechnologyinsights.com/news/aurora-mobile-launches-engagelab-omni-connect-for-ai-automation 2026-03-10T11:01:38+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 EngageLab Launches Omni Connect Skill for AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/69affa12d0300_1773140498.jpg https://contactcentertechnologyinsights.com/news/aiva-health-and-servicenow-bring-voice-ai-to-the-patient-bedside 2026-03-10T11:27:47+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 Aiva Health and ServiceNow Launch Voice AI for Bedside https://contactcentertechnologyinsights.com/uploads/data_img/69b00033b596c_1773142067.jpg https://contactcentertechnologyinsights.com/news/openai-plans-acquisition-of-ai-security-startup-promptfoo 2026-03-10T11:01:05+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 OpenAI Plans to Acquire AI Security Startup Promptfoo https://contactcentertechnologyinsights.com/uploads/data_img/69aff9f1c668f_1773140465.jpg https://contactcentertechnologyinsights.com/news/tech-mahindra-and-microsoft-launch-ontology-driven-agentic-ai-platform 2026-03-10T11:00:51+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 Tech Mahindra and Microsoft Launch Agentic AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/69aff9e3345c7_1773140451.jpg https://contactcentertechnologyinsights.com/news/whatfix-launches-ai-roleplay-training-in-mirror 2026-03-10T11:00:41+00:00 Contact Center Tech Media Room en 2026-03-10T00:00:00+00:00 Whatfix Launches AI Roleplay Training in Mirror Platform https://contactcentertechnologyinsights.com/uploads/data_img/69aff9d96a68f_1773140441.jpg https://contactcentertechnologyinsights.com/news/playable-inc-introduces-multi-channel-video-experience-integrations 2026-03-09T11:44:17+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Playable Inc Expands Integrations for Video Marketing https://contactcentertechnologyinsights.com/uploads/data_img/69aeb291588a8_1773056657.jpg https://contactcentertechnologyinsights.com/news/mitel-unveils-mitel-edge-to-modernize-hybrid-communications 2026-03-09T11:28:04+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Mitel Launches Mitel Edge for Hybrid Communications https://contactcentertechnologyinsights.com/uploads/data_img/69aeaec444591_1773055684.png https://contactcentertechnologyinsights.com/news/messagepoint-acquires-sefas-ccm-platform-expansion 2026-03-09T10:24:27+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Messagepoint Acquires Sefas to Expand CCM Platform https://contactcentertechnologyinsights.com/uploads/data_img/69ae9fdb14271_1773051867.jpg https://contactcentertechnologyinsights.com/news/nectar-launches-mcp-integration-enterprise-communications-observability 2026-03-09T10:24:09+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Nectar Launches MCP Integration for AI Observability https://contactcentertechnologyinsights.com/uploads/data_img/69ae9fc90694d_1773051849.jpg https://contactcentertechnologyinsights.com/news/maxon-and-tencent-cloud-collaborate-on-artist-first-generative-ai 2026-03-09T10:23:57+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Maxon and Tencent Cloud Launch AI-Driven 3D Creation Tools https://contactcentertechnologyinsights.com/uploads/data_img/69ae9fbde7342_1773051837.jpg https://contactcentertechnologyinsights.com/news/red-cactus-and-dstny-technical-partnership-crm-integrations 2026-03-09T10:23:47+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Red Cactus and Dstny Announce CRM Integration Partnership https://contactcentertechnologyinsights.com/uploads/data_img/69ae9fb34108e_1773051827.jpg https://contactcentertechnologyinsights.com/news/movate-and-kahuna-labs-ai-driven-technical-support-partnership 2026-03-09T10:23:36+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Movate and Kahuna Labs Launch AI-Driven Support Model https://contactcentertechnologyinsights.com/uploads/data_img/69ae9fa8ea950_1773051816.jpg https://contactcentertechnologyinsights.com/news/clientshare-launches-connect-for-customer-engagement-scale 2026-03-09T10:23:25+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Clientshare Launches Connect for Customer Engagement https://contactcentertechnologyinsights.com/uploads/data_img/69ae9f9daeff0_1773051805.jpg https://contactcentertechnologyinsights.com/news/microsoft-launches-custom-voice-dynamics-365-ai 2026-03-10T10:59:46+00:00 Contact Center Tech Media Room en 2026-03-09T00:00:00+00:00 Microsoft Introduces Custom Voice for Dynamics 365 Center https://contactcentertechnologyinsights.com/uploads/data_img/69aff9a27c55a_1773140386.jpg https://contactcentertechnologyinsights.com/news/usan-aws-ai-contact-center-solutions-collaboration 2026-03-06T14:48:16+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 USAN Partners AWS for AI Contact Center Solutions https://contactcentertechnologyinsights.com/uploads/data_img/69aae93030151_1772808496.png https://contactcentertechnologyinsights.com/news/talkdesk-ai-automation-healthcare-patient-access 2026-03-06T14:48:04+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 Talkdesk CX Automation Uses AI for Patient Scheduling https://contactcentertechnologyinsights.com/uploads/data_img/69aae9241fafe_1772808484.png https://contactcentertechnologyinsights.com/news/alphametricx-conversational-ai-reputation-intelligence 2026-03-06T13:17:26+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 AlphaMetricx Launches Conversational AI for PR Insights https://contactcentertechnologyinsights.com/uploads/data_img/69aad3e61b63b_1772803046.jpg https://contactcentertechnologyinsights.com/news/singtel-sierra-ai-customer-engagement-partnership 2026-03-06T13:16:34+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 Singtel Partners Sierra to Enhance AI Customer Engagement https://contactcentertechnologyinsights.com/uploads/data_img/69aad3b2c8417_1772802994.jpg https://contactcentertechnologyinsights.com/news/muck-rack-launches-ai-pr-visibility-analytics 2026-03-06T13:16:21+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 Muck Rack Launches AI Visibility Badges for PR Teams https://contactcentertechnologyinsights.com/uploads/data_img/69aad3a5e0ed3_1772802981.jpg https://contactcentertechnologyinsights.com/news/indosat-partners-cisco-splunk-cybersecurity-scc 2026-03-06T13:34:50+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 Indosat Launches Security Command Center with Cisco https://contactcentertechnologyinsights.com/uploads/data_img/69aad3991c53a_1772802969.jpg https://contactcentertechnologyinsights.com/news/guideline-launches-mcp-server-for-media-planning-ai 2026-03-06T13:15:57+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 Guideline Launches MCP Server for AI Media Planning https://contactcentertechnologyinsights.com/uploads/data_img/69aad38d2fd49_1772802957.jpg https://contactcentertechnologyinsights.com/news/aws-launches-row-zero-for-enterprise-data-analysis 2026-03-06T13:31:59+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 AWS Launches Row Zero for Cloud-Scale Spreadsheet Analytics https://contactcentertechnologyinsights.com/uploads/data_img/69aad74f13b3c_1772803919.jpg https://contactcentertechnologyinsights.com/news/collectiviq-launches-ai-consensus-engine-for-business 2026-03-06T13:15:25+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 CollectivIQ Launches AI Consensus Platform for Enterprises https://contactcentertechnologyinsights.com/uploads/data_img/69aad36d042dd_1772802925.jpg https://contactcentertechnologyinsights.com/news/accenture-acquires-ookla-network-intelligence-expansion 2026-03-06T13:24:33+00:00 Contact Center Tech Media Room en 2026-03-06T00:00:00+00:00 Accenture to Acquire Ookla for Advanced Network Intelligence https://contactcentertechnologyinsights.com/uploads/data_img/69aad36386016_1772802915.jpg https://contactcentertechnologyinsights.com/news/ringring-ai-autonomous-voice-receptionist-salons 2026-03-05T11:08:26+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 RingRing AI Launches Voice AI Receptionist for Salons https://contactcentertechnologyinsights.com/uploads/data_img/69a9642ae58c2_1772708906.jpg https://contactcentertechnologyinsights.com/news/angi-launches-home-services-app-in-chatgpt 2026-03-05T11:08:17+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 Angi Launches Home Services App Integration in ChatGPT https://contactcentertechnologyinsights.com/uploads/data_img/69a96421386c6_1772708897.JPG https://contactcentertechnologyinsights.com/news/foodtastic-selects-sadie-ai-voice-ai-partner 2026-03-05T11:20:56+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 Foodtastic Selects Sadie AI as Voice AI Platform Partner https://contactcentertechnologyinsights.com/uploads/data_img/69a9641449861_1772708884.jpg https://contactcentertechnologyinsights.com/news/carta-launches-crm-after-acquiring-listalpha 2026-03-05T11:07:52+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 Carta Launches CRM Platform After ListAlpha Acquisition https://contactcentertechnologyinsights.com/uploads/data_img/69a96408bde71_1772708872.jpg https://contactcentertechnologyinsights.com/news/huawei-next-gen-voice-virtual-agents-ai-contact-center 2026-03-05T11:42:04+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 Huawei Launches Next-Gen Voice Virtual Agents for AICC https://contactcentertechnologyinsights.com/uploads/data_img/69a96c0c69c0a_1772710924.jpg https://contactcentertechnologyinsights.com/news/deepkeep-ai-agent-attack-surface-scanner-launch 2026-03-05T11:07:42+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 DeepKeep Launches AI Agent Attack Surface Security Tool https://contactcentertechnologyinsights.com/uploads/data_img/69a963feaec61_1772708862.jpg https://contactcentertechnologyinsights.com/news/radware-launches-encrypted-web-ddos-protection 2026-03-05T11:07:24+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 Radware Launches Web DDoS Protection for Encrypted Traffic https://contactcentertechnologyinsights.com/uploads/data_img/69a963ec5b361_1772708844.jpg https://contactcentertechnologyinsights.com/news/truecaller-global-direct-ad-sales-reseller-partnerships 2026-03-05T11:07:13+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 Truecaller Expands Global Direct Ad Sales Partnerships https://contactcentertechnologyinsights.com/uploads/data_img/69a963e1b394e_1772708833.jpg https://contactcentertechnologyinsights.com/news/superdial-and-omega-partnership-voice-ai-healthcare 2026-03-05T11:07:03+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 SuperDial and Omega Healthcare Expand Voice AI Automation https://contactcentertechnologyinsights.com/uploads/data_img/69a963d717f38_1772708823.jpg https://contactcentertechnologyinsights.com/news/twilio-and-kpn-launch-rcs-business-messaging-netherlands 2026-03-05T11:06:52+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 Twilio and KPN Launch RCS Business Messaging in Netherlands https://contactcentertechnologyinsights.com/uploads/data_img/69a963cc8d05a_1772708812.jpg https://contactcentertechnologyinsights.com/news/intent-amplify-launches-ai-b2b-audience-intelligence 2026-03-05T11:06:37+00:00 Contact Center Tech Media Room en 2026-03-05T00:00:00+00:00 Intent Amplify Launches AI Audience Intelligence Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a963bd01a14_1772708797.jpg https://contactcentertechnologyinsights.com/news/arkose-labs-ai-device-identification-titan-platform 2026-03-04T10:26:34+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 Arkose Labs Launches AI Device ID for Titan Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a808da8922e_1772619994.jpg https://contactcentertechnologyinsights.com/news/riskified-expands-ai-agent-intelligence-ecommerce 2026-03-04T10:26:22+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 Riskified Expands AI Agent Intelligence for Ecommerce https://contactcentertechnologyinsights.com/uploads/data_img/69a808ce960cc_1772619982.jpg https://contactcentertechnologyinsights.com/news/vodafone-germany-transformation-with-amdocs 2026-03-04T10:41:17+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 Vodafone Germany Expands Transformation with Amdocs https://contactcentertechnologyinsights.com/uploads/data_img/69a80c4dd980b_1772620877.jpg https://contactcentertechnologyinsights.com/news/hcltech-adds-network-automation-rapps-ericsson 2026-03-04T10:26:12+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 HCLTech Adds Network Automation rApps to Ericsson Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a808c47b320_1772619972.jpg https://contactcentertechnologyinsights.com/news/idnow-selects-bright-pattern-ai-contact-center 2026-03-04T10:26:00+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 IDnow Selects Bright Pattern AI Contact Center Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a808b8b0a87_1772619960.jpg https://contactcentertechnologyinsights.com/news/wrench-group-partners-lace-ai-customer-support 2026-03-04T10:25:51+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 Wrench Group Partners with Lace AI for Customer Support https://contactcentertechnologyinsights.com/uploads/data_img/69a808afea462_1772619951.jpg https://contactcentertechnologyinsights.com/news/palo-alto-networks-secure-by-design-ai-factories 2026-03-04T10:36:50+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 Palo Alto Networks Launches Secure AI Factory Ecosystem https://contactcentertechnologyinsights.com/uploads/data_img/69a808a13fbca_1772619937.jpg https://contactcentertechnologyinsights.com/news/liveramp-launches-agentic-ai-marketing-platform 2026-03-04T10:25:26+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 LiveRamp Launches Agentic AI for Marketing Growth https://contactcentertechnologyinsights.com/uploads/data_img/69a8089679551_1772619926.jpg https://contactcentertechnologyinsights.com/news/krisp-launches-real-time-accent-conversion-for-meetings-and-cx 2026-03-04T10:25:13+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 Krisp Launches Accent Conversion AI for Meetings and CX https://contactcentertechnologyinsights.com/uploads/data_img/69a80889e8ed1_1772619913.jpg https://contactcentertechnologyinsights.com/news/liveperson-launches-syntrix-to-test-and-train-ai-agents-for-customer-experience 2026-03-04T10:25:01+00:00 Contact Center Tech Media Room en 2026-03-04T00:00:00+00:00 LivePerson Launches Syntrix AI Platform for Enterprise CX https://contactcentertechnologyinsights.com/uploads/data_img/69a8087d063ca_1772619901.jpg https://contactcentertechnologyinsights.com/news/infovista-introduces-vistaone-ai-intelligence-platform 2026-03-03T10:20:40+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 Infovista Launches VistaOne AI Intelligence Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a6b5f8336af_1772533240.jpg https://contactcentertechnologyinsights.com/news/docomo-starhub-and-servicenow-transform-roaming-with-ai 2026-03-03T10:20:29+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 DOCOMO, StarHub and ServiceNow Automate Roaming https://contactcentertechnologyinsights.com/uploads/data_img/69a6b5ed53104_1772533229.jpg https://contactcentertechnologyinsights.com/news/techsee-launches-visual-ai-for-whole-home-connectivity 2026-03-03T10:20:17+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 TechSee Launches Visual AI Home Visibility Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a6b5e1b24d1_1772533217.jpg https://contactcentertechnologyinsights.com/news/tealium-and-diabolocom-launch-unified-ai-contact-center 2026-03-03T10:20:05+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 Tealium and Diabolocom Power AI Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/69a6b5d5b1372_1772533205.jpg https://contactcentertechnologyinsights.com/news/wix-introduces-chatgpt-app-for-instant-website-creation 2026-03-03T10:19:56+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 Wix Launches ChatGPT App for AI Website Creation https://contactcentertechnologyinsights.com/uploads/data_img/69a6b5ccc50ad_1772533196.jpg https://contactcentertechnologyinsights.com/news/securew2-and-carahsoft-expand-passwordless-security-for-government 2026-03-03T10:19:42+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 SecureW2 and Carahsoft Expand Government Security https://contactcentertechnologyinsights.com/uploads/data_img/69a6b5bee844b_1772533182.jpg https://contactcentertechnologyinsights.com/news/nokia-tim-brasil-ai-ready-5g-expansion 2026-03-03T10:19:31+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 Nokia Expands TIM Brasil AI-Ready 5G Partnership https://contactcentertechnologyinsights.com/uploads/data_img/69a6b5b37cb3c_1772533171.jpg https://contactcentertechnologyinsights.com/news/netquest-launches-real-time-ai-network-intelligence-platform 2026-03-03T10:19:20+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 NetQuest Launches NetworkLens™ AI Security Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a6b5a861c11_1772533160.jpg https://contactcentertechnologyinsights.com/news/red-hat-and-bell-canada-network-innovation 2026-03-03T10:19:07+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 Red Hat Expands Bell Canada Network Partnership https://contactcentertechnologyinsights.com/uploads/data_img/69a6b59b7f745_1772533147.jpg https://contactcentertechnologyinsights.com/news/fior-launches-quantum-safe-ai-agent-authentication 2026-03-03T10:18:51+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 Fior Launches Quantum-Safe AI Security Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a6b58b89630_1772533131.jpg https://contactcentertechnologyinsights.com/news/elevenlabs-and-deloitte-agentic-ai-partnership 2026-03-03T10:18:30+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 ElevenLabs and Deloitte Transform CX with Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/69a6b57655416_1772533110.jpg https://contactcentertechnologyinsights.com/news/tcs-and-zscaler-strategic-ai-workspace-solution 2026-03-03T10:18:14+00:00 Contact Center Tech Media Room en 2026-03-03T00:00:00+00:00 TCS Expands Zscaler AI Workspace Partnership https://contactcentertechnologyinsights.com/uploads/data_img/69a6b56663ab6_1772533094.jpg https://contactcentertechnologyinsights.com/news/deepdub-and-wonderful-elevate-enterprise-ai-voice-experiences 2026-03-02T11:10:07+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 Deepdub & Wonderful Power Enterprise AI Voice https://contactcentertechnologyinsights.com/uploads/data_img/69a5700f16b63_1772449807.jpg https://contactcentertechnologyinsights.com/news/madison-ai-search-teams-with-gotavi-for-ai-discovery-growth 2026-03-02T10:51:28+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 Madison Ai Search & Gotavi Boost AI Discoverability https://contactcentertechnologyinsights.com/uploads/data_img/69a56b669524f_1772448614.jpg https://contactcentertechnologyinsights.com/news/orange-business-and-tech-mahindra-advance-global-digital-transformation 2026-03-02T10:32:31+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 Orange Business & Tech Mahindra Digital Alliance https://contactcentertechnologyinsights.com/uploads/data_img/69a5673fd39e8_1772447551.jpg https://contactcentertechnologyinsights.com/news/level-ai-strengthens-ai-virtual-agent-for-human-quality-cx 2026-03-02T10:25:58+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 Level AI Expands AI Virtual Agent for Human-Quality CX https://contactcentertechnologyinsights.com/uploads/data_img/69a55bd8bfdc5_1772444632.jpg https://contactcentertechnologyinsights.com/news/amdocs-expands-ai-integration-with-google-cloud-at-mwc-2026 2026-03-02T10:16:11+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 MWC 2026: Amdocs & Google Cloud Power AI Telco https://contactcentertechnologyinsights.com/uploads/data_img/69a5636b3dd68_1772446571.jpg https://contactcentertechnologyinsights.com/news/vero-boosts-customer-engagement-with-infobip-omnichannel-platform 2026-03-02T10:15:54+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 Vero Enhances CX with Infobip Omnichannel Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a5635a19528_1772446554.jpg https://contactcentertechnologyinsights.com/news/amdocs-and-microsoft-unveil-ai-modernization-at-mwc-2026 2026-03-02T10:15:41+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 MWC 2026: Amdocs and Microsoft Boost AI Modernization https://contactcentertechnologyinsights.com/uploads/data_img/69a5634d6a6c9_1772446541.jpg https://contactcentertechnologyinsights.com/news/cognizant-and-uniphore-launch-industry-specific-ai-alliance 2026-03-02T10:15:17+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 Cognizant and Uniphore Advance Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/69a56335edfb9_1772446517.jpg https://contactcentertechnologyinsights.com/news/amdocs-expands-strategic-ai-partnership-with-aws 2026-03-02T10:15:05+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 MWC 2026: Amdocs and AWS Expand AI Collaboration https://contactcentertechnologyinsights.com/uploads/data_img/69a563292291b_1772446505.jpg https://contactcentertechnologyinsights.com/news/klaviyo-and-google-autonomous-ai-partnership 2026-03-02T10:14:36+00:00 Contact Center Tech Media Room en 2026-03-02T00:00:00+00:00 Klaviyo and Google Power Autonomous AI Commerce https://contactcentertechnologyinsights.com/uploads/data_img/69a5630c1e9c0_1772446476.jpg https://contactcentertechnologyinsights.com/news/applevel-global-whatsapp-crm-platform 2026-02-27T11:51:07+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 Applevel Reaches $40M with WhatsApp CRM Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a1852b5c83e_1772193067.jpg https://contactcentertechnologyinsights.com/news/tmt-id-and-netnumber-strengthen-mobile-fraud-prevention 2026-02-27T11:36:49+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 TMT ID and netnumber Advance Fraud Prevention https://contactcentertechnologyinsights.com/uploads/data_img/69a181d128259_1772192209.jpg https://contactcentertechnologyinsights.com/news/elisa-industriq-s-polystar-introduces-agentic-ai 2026-02-27T11:18:43+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 Elisa Industriq’s Polystar Introduces Agentic AI at MWC 2026 https://contactcentertechnologyinsights.com/uploads/data_img/69a17d93ca236_1772191123.jpg https://contactcentertechnologyinsights.com/news/nokia-telefonica-ai-edge-network-spain 2026-02-27T10:53:47+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 Nokia Deploys AI-Ready Edge Networks in Spain https://contactcentertechnologyinsights.com/uploads/data_img/69a177bbc4636_1772189627.jpg https://contactcentertechnologyinsights.com/news/guardian-and-avantos-wealth-management-partnership 2026-02-27T10:31:27+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 Guardian Partners with Avantos for AI Wealth Growth https://contactcentertechnologyinsights.com/uploads/data_img/69a1727f1f2ce_1772188287.jpg https://contactcentertechnologyinsights.com/news/new-relic-ai-agent-platform-launch 2026-02-27T10:20:52+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 New Relic Launches AI Agent and OTel Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a17004334c5_1772187652.jpg https://contactcentertechnologyinsights.com/news/talkdesk-and-ellit-groups-collaborate-healthcare-ccaas 2026-02-27T10:09:59+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 Talkdesk, Ellit Partner for Healthcare Service Desks https://contactcentertechnologyinsights.com/uploads/data_img/69a16d77b28f8_1772186999.jpg https://contactcentertechnologyinsights.com/news/servicenow-launches-autonomous-workforce 2026-02-27T10:09:48+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 ServiceNow Launches Autonomous Workforce AI https://contactcentertechnologyinsights.com/uploads/data_img/69a16d6c36a0e_1772186988.jpg https://contactcentertechnologyinsights.com/news/infobip-to-launches-agentos-ai-platform 2026-02-27T10:09:37+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 Infobip to Launch AgentOS for AI Customer Journeys https://contactcentertechnologyinsights.com/uploads/data_img/69a16d6105873_1772186977.jpg https://contactcentertechnologyinsights.com/news/hcltech-to-spotlight-ai-led-telecom-transformation-at-mwc-2026 2026-02-27T10:09:26+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 HCLTech to Lead AI-Native Telecom Talks at MWC https://contactcentertechnologyinsights.com/uploads/data_img/69a16d564ccff_1772186966.jpg https://contactcentertechnologyinsights.com/news/salesforce-rolls-out-agentforce-to-transform-telecom-growth 2026-02-27T10:09:16+00:00 Contact Center Tech Media Room en 2026-02-27T00:00:00+00:00 Salesforce Launches AI Agents to Power Telecom Innovation https://contactcentertechnologyinsights.com/uploads/data_img/69a16d4c37698_1772186956.jpg https://contactcentertechnologyinsights.com/news/8x8-and-kcom-partner-to-strengthen-uk-cloud-communications 2026-02-26T11:31:08+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 8x8 and KCOM Launch Carrier-Grade UK CX https://contactcentertechnologyinsights.com/uploads/data_img/69a02efc795e7_1772105468.jpg https://contactcentertechnologyinsights.com/news/first-orion-unveils-camara-enabled-global-exchange 2026-02-26T10:11:31+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 First Orion Expands Global Exchange with CAMARA https://contactcentertechnologyinsights.com/uploads/data_img/69a01c53b0804_1772100691.jpg https://contactcentertechnologyinsights.com/news/marchex-integrates-with-solera-to-enhance-dealership-ai 2026-02-26T09:37:23+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 Marchex and Solera Partner for Dealership AI https://contactcentertechnologyinsights.com/uploads/data_img/69a0145331b2d_1772098643.jpg https://contactcentertechnologyinsights.com/news/symmetry-launches-ai-security-and-compliance-solution 2026-02-26T09:37:01+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 Symmetry AIGuard Launches AI Security Platform https://contactcentertechnologyinsights.com/uploads/data_img/69a0143da3ff4_1772098621.jpg https://contactcentertechnologyinsights.com/news/todyl-launches-janus-ai-for-smarter-incident-response 2026-02-26T09:36:49+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 Todyl Launches Janus AI for Incident Response https://contactcentertechnologyinsights.com/uploads/data_img/69a0143166665_1772098609.jpg https://contactcentertechnologyinsights.com/news/iovox-expands-hospitality-ai-with-heyguest-acquisition 2026-02-27T12:31:19+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 iovox Acquires HeyGuest to Boost Hospitality AI https://contactcentertechnologyinsights.com/uploads/data_img/69a18e97ebf60_1772195479.jpg https://contactcentertechnologyinsights.com/news/servicenow-moveworks-fedramp-authorization 2026-02-26T09:36:19+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 Moveworks Secures FedRAMP Moderate Authorization https://contactcentertechnologyinsights.com/uploads/data_img/69a014136640b_1772098579.jpg https://contactcentertechnologyinsights.com/news/tcs-and-gitlab-partner-to-scale-ai-driven-devsecops 2026-02-26T09:36:05+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 TCS and GitLab Partner for AI-Powered DevSecOps https://contactcentertechnologyinsights.com/uploads/data_img/69a014050175a_1772098565.jpg https://contactcentertechnologyinsights.com/news/datadog-and-sakana-ai-unite-to-advance-ai-observability 2026-02-26T09:35:51+00:00 Contact Center Tech Media Room en 2026-02-26T00:00:00+00:00 Datadog and Sakana AI Partner for Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/69a013f76780b_1772098551.jpg https://contactcentertechnologyinsights.com/news/xtm-introduces-ai-agent-for-localisation-teams 2026-02-25T12:02:56+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 XTM Launches Agentic AI for Localisation https://contactcentertechnologyinsights.com/uploads/data_img/699ee4f0789cd_1772020976.jpg https://contactcentertechnologyinsights.com/news/barndoor-unveils-venn-ai-for-secure-ai-workflows 2026-02-25T11:55:55+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 Barndoor Launches Venn.ai for Secure AI Apps https://contactcentertechnologyinsights.com/uploads/data_img/699ee3298d97e_1772020521.jpg https://contactcentertechnologyinsights.com/news/aui-acquires-quack-ai-to-boost-customer-service-ai 2026-02-26T09:35:37+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 AUI Acquires Quack AI to Expand AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/69a013e9e2995_1772098537.jpg https://contactcentertechnologyinsights.com/news/isc-cx-named-global-cx-partner-for-vilebrequin 2026-02-25T11:19:00+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 ISC-CX Partners with Vilebrequin for Global CX https://contactcentertechnologyinsights.com/uploads/data_img/699eda6100e5f_1772018273.jpg https://contactcentertechnologyinsights.com/news/radcom-introduces-neura-for-agentic-ai-networks 2026-02-25T11:07:25+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 RADCOM Launches Neura AI for Telecom Networks https://contactcentertechnologyinsights.com/uploads/data_img/699ed7ed935b9_1772017645.jpg https://contactcentertechnologyinsights.com/news/fractal-launches-pievolve-agentic-ai 2026-02-25T10:56:37+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 Fractal Launches PiEvolve for Autonomous AI https://contactcentertechnologyinsights.com/uploads/data_img/699ed565c853c_1772016997.jpg https://contactcentertechnologyinsights.com/news/nokia-and-aws-agentic-ai-5g-network-slicing 2026-02-25T10:02:47+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 Nokia and AWS Launch AI-Powered 5G Slicing https://contactcentertechnologyinsights.com/uploads/data_img/699ec8c7bb448_1772013767.jpg https://contactcentertechnologyinsights.com/news/ibm-and-deepgram-enterprise-voice-ai 2026-02-25T10:24:04+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 IBM and Deepgram Advance Enterprise Voice AI https://contactcentertechnologyinsights.com/uploads/data_img/699ec8bc5b172_1772013756.jpg https://contactcentertechnologyinsights.com/news/wow24-7-launches-automation-ai-department 2026-02-25T10:02:22+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 WOW24-7 Launches AI Department for CX Ops https://contactcentertechnologyinsights.com/uploads/data_img/699ec8aed72b8_1772013742.jpg https://contactcentertechnologyinsights.com/news/soundhound-ai-sales-assist-mwc-2026 2026-02-25T10:02:07+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 SoundHound Sales Assist Debuts at MWC 2026 https://contactcentertechnologyinsights.com/uploads/data_img/699ec89fd3956_1772013727.jpg https://contactcentertechnologyinsights.com/news/zoom-launches-virtual-agent-3-advanced-ai 2026-02-25T10:31:15+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 Zoom Launches Virtual Agent 3.0 for AI CX https://contactcentertechnologyinsights.com/uploads/data_img/699ecf73e09e8_1772015475.jpg https://contactcentertechnologyinsights.com/news/infobip-esa-asteroid-impact-voice-alerts 2026-02-25T10:01:43+00:00 Contact Center Tech Media Room en 2026-02-25T00:00:00+00:00 Infobip and ESA Advance Asteroid Alert System https://contactcentertechnologyinsights.com/uploads/data_img/699ec88774a3b_1772013703.jpg https://contactcentertechnologyinsights.com/news/talkdesk-automation-flows-agentic-ai 2026-02-24T11:14:19+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Talkdesk Expands Agentic AI with Automation https://contactcentertechnologyinsights.com/uploads/data_img/699d880badd85_1771931659.jpg https://contactcentertechnologyinsights.com/news/commotion-nvidia-ai-os-enterprise-scale 2026-02-24T11:08:16+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Commotion Launches NVIDIA-Powered AI OS https://contactcentertechnologyinsights.com/uploads/data_img/699d86a019aca_1771931296.jpg https://contactcentertechnologyinsights.com/news/forescout-nerc-cip-compliance-partnership 2026-02-24T10:58:40+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Forescout Joins E-ISAC to Secure Utilities https://contactcentertechnologyinsights.com/uploads/data_img/699d84607ec23_1771930720.jpg https://contactcentertechnologyinsights.com/news/mili-office-agentic-ai-wealth-advisors 2026-02-24T10:48:49+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Mili Office Launches AI for Wealth Advisors https://contactcentertechnologyinsights.com/uploads/data_img/699d821122119_1771930129.jpg https://contactcentertechnologyinsights.com/news/uipath-agentic-ai-healthcare-rcm 2026-02-24T10:40:45+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 UiPath Launches Agentic AI for Healthcare RCM https://contactcentertechnologyinsights.com/uploads/data_img/699d802dd7c9d_1771929645.jpg https://contactcentertechnologyinsights.com/news/alloy-ai-assistant-risk-compliance-automation 2026-02-24T10:29:40+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Alloy Launches AI Assistant for Risk Workflows https://contactcentertechnologyinsights.com/uploads/data_img/699d7d94c82ea_1771928980.jpg https://contactcentertechnologyinsights.com/news/searchco-agentic-ai-sales-automation 2026-02-24T10:09:12+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 SEARCH.co Expands Enterprise Agentic AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/699d78c823a26_1771927752.jpg https://contactcentertechnologyinsights.com/news/treasure-code-agentic-ai-customer-data 2026-02-24T09:50:54+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Treasure Code Powers AI-Driven CDP Operations https://contactcentertechnologyinsights.com/uploads/data_img/699d747e9381f_1771926654.jpg https://contactcentertechnologyinsights.com/news/cargas-acquires-myfuelportal-customer-experience 2026-02-24T09:39:58+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Cargas Acquires MyFuelPortal to Boost CX https://contactcentertechnologyinsights.com/uploads/data_img/699d71ee932e4_1771925998.jpg https://contactcentertechnologyinsights.com/news/al-rostamani-unified-digital-platform-launch 2026-02-24T11:45:34+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Al Rostamani Launches Unified Digital Platform https://contactcentertechnologyinsights.com/uploads/data_img/699d8f5e01529_1771933534.jpg https://contactcentertechnologyinsights.com/news/typewise-multi-agent-ai-customer-service 2026-02-24T11:39:08+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 Typewise Launches AI Supervisor for Enterprise CX https://contactcentertechnologyinsights.com/uploads/data_img/699d8ddceedbc_1771933148.jpg https://contactcentertechnologyinsights.com/news/tcs-and-servicenow-enterprise-ai-partnership 2026-02-24T11:50:25+00:00 Contact Center Tech Media Room en 2026-02-24T00:00:00+00:00 TCS & ServiceNow Accelerate Enterprise AI Scale https://contactcentertechnologyinsights.com/uploads/data_img/699d90811eff8_1771933825.jpg https://contactcentertechnologyinsights.com/news/cdt-acquires-stake-in-sarborg-ai-strategy 2026-02-24T10:13:48+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 CDT Acquires 20% Stake in Sarborg for AI Growth https://contactcentertechnologyinsights.com/uploads/data_img/699c33609522e_1771844448.jpg https://contactcentertechnologyinsights.com/news/united-planners-hamachi-enterprise-ai-partner 2026-02-23T10:48:03+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 United Planners Selects Hamachi.ai for AI https://contactcentertechnologyinsights.com/uploads/data_img/699c306348d71_1771843683.jpg https://contactcentertechnologyinsights.com/news/vhha-andor-health-thinkandor-ai-partnership 2026-02-23T10:36:24+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 VHHA & Andor Health Partner on AI Care Platform https://contactcentertechnologyinsights.com/uploads/data_img/699c2da82fc7d_1771842984.jpg https://contactcentertechnologyinsights.com/news/weaviate-agent-skills-ai-coding-tools 2026-02-23T10:21:07+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 Weaviate Launches Agent Skills for AI Coding https://contactcentertechnologyinsights.com/uploads/data_img/699c2a131fcdf_1771842067.jpg https://contactcentertechnologyinsights.com/news/blue-machines-artesia-enterprise-voice-ai 2026-02-23T10:07:12+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 India-Resident Voice AI by Blue Machines & Cartesia https://contactcentertechnologyinsights.com/uploads/data_img/699c26d0e0fe5_1771841232.png https://contactcentertechnologyinsights.com/news/speechify-simba-3-voice-ai-model-launch 2026-02-23T09:43:14+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 Speechify Launches SIMBA 3.0 Voice AI Model https://contactcentertechnologyinsights.com/uploads/data_img/699c213292f2d_1771839794.jpg https://contactcentertechnologyinsights.com/news/tqa-expands-microsoft-servicenow-ai-partnerships 2026-02-23T09:24:54+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 TQA Rebrands with Agentic AI Enterprise Focus https://contactcentertechnologyinsights.com/uploads/data_img/699c1ce655fab_1771838694.jpg https://contactcentertechnologyinsights.com/news/shaip-joins-ubiquity-to-scale-ai-data-globally 2026-02-23T09:18:11+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 Shaip Joins Ubiquity to Scale Enterprise AI Data https://contactcentertechnologyinsights.com/uploads/data_img/699c19e5226a4_1771837925.jpg https://contactcentertechnologyinsights.com/news/techjutsu-caller-verify-servicenow-ai-security 2026-02-23T09:11:50+00:00 Contact Center Tech Media Room en 2026-02-23T00:00:00+00:00 TechJutsu Caller Verify Secures ServiceNow AI https://contactcentertechnologyinsights.com/uploads/data_img/699c19d6c7dc7_1771837910.jpg https://contactcentertechnologyinsights.com/news/workshop-launches-cici-ai-internal-communications 2026-02-24T10:17:46+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 Workshop Launches Cici AI for Internal Communications https://contactcentertechnologyinsights.com/uploads/data_img/69983c59d4fdb_1771584601.jpg https://contactcentertechnologyinsights.com/news/parambil-agentic-ai-platform-complex-litigation 2026-02-20T10:16:19+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 Parambil Launches Agentic AI Litigation Platform https://contactcentertechnologyinsights.com/uploads/data_img/69983473f3887_1771582579.jpg https://contactcentertechnologyinsights.com/news/lexisnexis-ai-identity-platform-healthcare-launch 2026-02-20T10:08:16+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 LexisNexis Launches AI Healthcare Identity Platform https://contactcentertechnologyinsights.com/uploads/data_img/69983290101c4_1771582096.jpg https://contactcentertechnologyinsights.com/news/o2-and-mcafee-launches-ai-powered-device-data-protection-launch 2026-02-20T12:02:31+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 O2 and McAfee Launch AI Security for Device Protection https://contactcentertechnologyinsights.com/uploads/data_img/69984d571b7f8_1771588951.jpg https://contactcentertechnologyinsights.com/news/ada-launches-ai-reasoning-engine-for-cx-automation 2026-02-20T09:34:49+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 Ada Launches Unified Reasoning Engine for Agentic CX https://contactcentertechnologyinsights.com/uploads/data_img/69982ab9b544f_1771580089.jpg https://contactcentertechnologyinsights.com/news/coforge-evolveops-ai-agentic-it-operations-platform 2026-02-24T10:17:27+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 Coforge Enhances EvolveOps.AI for Autonomous IT Ops https://contactcentertechnologyinsights.com/uploads/data_img/699827f0ea94f_1771579376.jpg https://contactcentertechnologyinsights.com/news/krisp-launches-real-time-voice-translation-sdk-for-cx 2026-02-24T10:17:07+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 Krisp Launches Real-Time Voice Translation SDK for CX https://contactcentertechnologyinsights.com/uploads/data_img/6998245049965_1771578448.jpg https://contactcentertechnologyinsights.com/news/hcltech-visionx-2-ai-edge-platform-with-nvidia 2026-02-24T10:16:43+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 HCLTech VisionX 2.0 Boosts Industrial Edge AI with NVIDIA https://contactcentertechnologyinsights.com/uploads/data_img/69981405e8c9c_1771574277.jpg https://contactcentertechnologyinsights.com/news/8x8-launches-smart-assist-ai-agent-workflow-tool 2026-02-24T10:16:23+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 8x8 Smart Assist Boosts Contact Center AI Performance https://contactcentertechnologyinsights.com/uploads/data_img/69982ea63266e_1771581094.jpg https://contactcentertechnologyinsights.com/news/ringcentral-enhances-voice-ai-with-openai-models 2026-02-24T10:15:50+00:00 Contact Center Tech Media Room en 2026-02-20T00:00:00+00:00 RingCentral Boosts Enterprise Voice AI with OpenAI https://contactcentertechnologyinsights.com/uploads/data_img/69982eb0c1bdc_1771581104.jpg https://contactcentertechnologyinsights.com/news/incorta-acquires-layoutdev-to-expand-agentic-ai-platform 2026-02-24T10:22:27+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 Incorta Acquires Layout.dev to Expand Enterprise AI Workflows https://contactcentertechnologyinsights.com/uploads/data_img/6996eb49bf42c_1771498313.jpg https://contactcentertechnologyinsights.com/news/redhat-and-mavenir-ai-collaboration-for-telco-networks 2026-02-24T10:22:07+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 Mavenir and Red Hat Launch On-Premise AI for Telcos https://contactcentertechnologyinsights.com/uploads/data_img/6996e8c9aa1b2_1771497673.jpg https://contactcentertechnologyinsights.com/news/rollick-launches-ai-assistant-for-oem-shopper-engagement 2026-02-24T10:21:44+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 Rollick Launches AI Assistant to Boost OEM Digital Sales https://contactcentertechnologyinsights.com/uploads/data_img/6996e65584c3f_1771497045.jpg https://contactcentertechnologyinsights.com/news/bics-and-nuso-expand-global-cloud-communications-partnership 2026-02-24T10:21:29+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 BICS and NUSO Expand Global Cloud Communications Deal https://contactcentertechnologyinsights.com/uploads/data_img/6996e9aa1ccf6_1771497898.jpg https://contactcentertechnologyinsights.com/news/aurionx-launches-ai-call-center-managed-service 2026-02-24T10:21:06+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 AurionX Launches AI-Managed Call Center With Voice Agents https://contactcentertechnologyinsights.com/uploads/data_img/6996ded4c4b8a_1771495124.jpg https://contactcentertechnologyinsights.com/news/flashlabs-flashai-2-enterprise-voice-ai-platform-launch 2026-02-24T10:20:47+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 FlashLabs Launches FlashAI 2.0 Enterprise Voice AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/6996da9212ad3_1771494034.jpg https://contactcentertechnologyinsights.com/news/assembled-connects-genesys-cloud-workforce-management-integration 2026-02-24T10:20:25+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 Assembled Integrates With Genesys to Improve Workforce Ops https://contactcentertechnologyinsights.com/uploads/data_img/6996d77f3d74d_1771493247.jpg https://contactcentertechnologyinsights.com/news/tata-group-and-openai-partnership-ai-transformation-india 2026-02-24T10:20:09+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 Tata Group and OpenAI Partner to Expand AI Innovation https://contactcentertechnologyinsights.com/uploads/data_img/6996d527c60c1_1771492647.jpg https://contactcentertechnologyinsights.com/news/salesforce-acquires-momentum-to-expand-ai-insights 2026-02-24T10:19:35+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 Salesforce Momentum Deal Boosts AI and Agent Intelligence https://contactcentertechnologyinsights.com/uploads/data_img/6996c1cf37222_1771487695.jpg https://contactcentertechnologyinsights.com/news/8x8-launches-ai-powered-cx-platform-enhancements 2026-02-24T10:19:20+00:00 Contact Center Tech Media Room en 2026-02-19T00:00:00+00:00 8x8 Launches AI CX Platform Upgrades for Faster Resolution https://contactcentertechnologyinsights.com/uploads/data_img/6996eb76360dc_1771498358.jpg https://contactcentertechnologyinsights.com/news/syntes-ai-context-graph-enterprise-ai-execution-layer 2026-02-18T12:08:56+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 Syntes AI Launches Context Graph for Enterprise AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/6995abd860fee_1771416536.png https://contactcentertechnologyinsights.com/news/chipagents-raises-funding-agentic-ai-chip-design 2026-02-18T10:30:30+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 ChipAgents Raises $74M to Scale AI Chip Design Platform https://contactcentertechnologyinsights.com/uploads/data_img/69959470501f1_1771410544.jpg https://contactcentertechnologyinsights.com/news/continu-launches-experts-ai-agent-knowledge-platform 2026-02-18T10:37:08+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 Continu Launches Experts to Expand Eddy Conversational AI https://contactcentertechnologyinsights.com/uploads/data_img/69959654b2ec2_1771411028.jpg https://contactcentertechnologyinsights.com/news/ramco-launches-chia-agentic-ai-platform 2026-02-18T10:36:49+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 Ramco Systems Launches Chia AI for Enterprise Automation https://contactcentertechnologyinsights.com/uploads/data_img/69959641270d2_1771411009.jpg https://contactcentertechnologyinsights.com/news/radial-commerce-solutions-ai-payment-fraud-prevention 2026-02-18T10:36:06+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 Radial Launches AI Commerce Solutions for Payment Security https://contactcentertechnologyinsights.com/uploads/data_img/699596161aa99_1771410966.jpg https://contactcentertechnologyinsights.com/news/c-and-a-nedap-omnichannel-inventory-visibility-partnership 2026-02-18T10:35:47+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 C&A and Nedap Partner to Improve Omnichannel Inventory https://contactcentertechnologyinsights.com/uploads/data_img/699596032f11f_1771410947.jpg https://contactcentertechnologyinsights.com/news/maxtec-and-atera-ai-it-management-partnership-africa 2026-02-18T10:36:24+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 Maxtec and Atera Partner for AI IT Management in Africa https://contactcentertechnologyinsights.com/uploads/data_img/69959628ea3bb_1771410984.jpg https://contactcentertechnologyinsights.com/news/ipmagix-novomind-mea-ai-customer-experience-partnership 2026-02-18T10:37:27+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 IPMagiX and novomind MEA Launch AI Customer Solutions https://contactcentertechnologyinsights.com/uploads/data_img/6995966722083_1771411047.jpg https://contactcentertechnologyinsights.com/news/spirent-launches-luma-ai-network-testing-solution 2026-02-18T10:41:35+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 Spirent Launches Luma AI for Network Testing Automation https://contactcentertechnologyinsights.com/uploads/data_img/6995975fa94ed_1771411295.png https://contactcentertechnologyinsights.com/news/speechmatics-partners-edvak-ehr-clinical-voice-ai 2026-02-18T10:35:30+00:00 Contact Center Tech Media Room en 2026-02-18T00:00:00+00:00 Speechmatics and Edvak EHR Enhance Clinical Voice AI Safety https://contactcentertechnologyinsights.com/uploads/data_img/699595f297e3a_1771410930.png https://contactcentertechnologyinsights.com/news/doctrine-acquires-maite-ai-legal-ai-spain-expansion 2026-02-17T12:08:13+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 Doctrine Acquires Maite.ai to Expand Legal AI in Europe https://contactcentertechnologyinsights.com/uploads/data_img/69945a2d4d71f_1771330093.jpg https://contactcentertechnologyinsights.com/news/provenir-launches-ai-decision-intelligence-system 2026-02-17T11:13:30+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 Provenir Launches Agentic AI Decision Intelligence Platform https://contactcentertechnologyinsights.com/uploads/data_img/69944d5ad8037_1771326810.jpg https://contactcentertechnologyinsights.com/news/ziwo-secures-investment-ai-contact-center-mena 2026-02-17T10:11:06+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 ZIWO Secures Investment to Expand AI Contact Center https://contactcentertechnologyinsights.com/uploads/data_img/69943eba0bf5a_1771323066.jpg https://contactcentertechnologyinsights.com/news/infosys-partners-anthropic-claude-ai-enterprises 2026-02-17T09:56:01+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 Infosys and Anthropic Partner to Deliver Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/69943b1d2a756_1771322141.jpg https://contactcentertechnologyinsights.com/news/async-agentic-ai-audio-video-production-platform 2026-02-17T09:42:42+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 Async Launches Agentic AI Platform for Media Creation https://contactcentertechnologyinsights.com/uploads/data_img/6994381257550_1771321362.jpg https://contactcentertechnologyinsights.com/news/convozen-expands-mena-ai-contact-center-partnership 2026-02-17T09:33:11+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 ConvoZen Expands AI Customer Experience to MENA Region https://contactcentertechnologyinsights.com/uploads/data_img/699435d747b55_1771320791.jpg https://contactcentertechnologyinsights.com/news/idox-ai-guardrail-ai-data-protection-solution 2026-02-17T09:19:20+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 iDox.ai Launches Guardrail for Secure Enterprise AI Use https://contactcentertechnologyinsights.com/uploads/data_img/6994307ec1e1d_1771319422.jpg https://contactcentertechnologyinsights.com/news/aurasell-launches-ai-gtm-operating-system-crm 2026-02-17T09:12:30+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 Aurasell Launches AI-Native GTM OS for CRM Automation https://contactcentertechnologyinsights.com/uploads/data_img/699430fec44da_1771319550.jpg https://contactcentertechnologyinsights.com/news/cognizant-google-cloud-agentic-ai-partnership 2026-02-17T09:12:17+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 Cognizant Expands Google Cloud Agentic AI Partnership https://contactcentertechnologyinsights.com/uploads/data_img/699430f165c8b_1771319537.jpg https://contactcentertechnologyinsights.com/news/hcltech-cisco-ai-fluid-contact-center-launch 2026-02-17T10:28:39+00:00 Contact Center Tech Media Room en 2026-02-17T00:00:00+00:00 HCLTech and Cisco Launch AI Fluid Contact Center Solution https://contactcentertechnologyinsights.com/uploads/data_img/699430e3d1f35_1771319523.jpg https://contactcentertechnologyinsights.com/news/bevri-launches-agentic-ai-pos-for-mortgage-origination 2026-02-13T12:34:24+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Bevri Launches AI‑Powered POS to Transform Mortgage Origination https://contactcentertechnologyinsights.com/uploads/data_img/698f1a502f00a_1770986064.jpg https://contactcentertechnologyinsights.com/news/truecaller-nile-enhance-customer-experience-egypt 2026-02-13T12:23:51+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Nile and Truecaller Partner to Improve Customer Trust https://contactcentertechnologyinsights.com/uploads/data_img/698f17c503feb_1770985413.jpg https://contactcentertechnologyinsights.com/news/proofpoint-acquires-acuvity-for-enterprise-ai-security 2026-02-13T12:15:51+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Proofpoint Acquires Acuvity to Enhance AI Security https://contactcentertechnologyinsights.com/uploads/data_img/698f15f723f18_1770984951.JPG https://contactcentertechnologyinsights.com/news/wallapop-partners-albatross-ai-marketplace-discovery 2026-02-13T11:38:59+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Wallapop and Albatross Launch Real-Time AI Discovery https://contactcentertechnologyinsights.com/uploads/data_img/698f0d5380c02_1770982739.jpg https://contactcentertechnologyinsights.com/news/acorn-group-expands-simplifai-ai-agents-enterprise 2026-02-13T11:00:33+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Acorn Group Expands Simplifai AI Partnership Enterprise https://contactcentertechnologyinsights.com/uploads/data_img/698f045128120_1770980433.jpg https://contactcentertechnologyinsights.com/news/sabre-paypal-mindtrip-ai-powered-travel-experience 2026-02-13T10:50:18+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Sabre, PayPal, Mindtrip Launch Agentic AI Travel Platform https://contactcentertechnologyinsights.com/uploads/data_img/698f01ead1664_1770979818.jpg https://contactcentertechnologyinsights.com/news/wesfarmers-and-microsoft-ai-strategic-partnership-innovation 2026-02-13T09:43:00+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Wesfarmers and Microsoft Partner to Accelerate AI Growth https://contactcentertechnologyinsights.com/uploads/data_img/698ef22426d63_1770975780.jpg https://contactcentertechnologyinsights.com/news/exotel-launches-harmony-agentic-ai-customer-experience 2026-02-13T09:31:11+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Exotel Launches Harmony AI CX Platform in Middle East https://contactcentertechnologyinsights.com/uploads/data_img/698eef5f300b4_1770975071.jpg https://contactcentertechnologyinsights.com/news/crisp-launches-ai-agents-retail-optimization-platform 2026-02-13T09:31:00+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Crisp Launches AI Agents to Transform Retail Operations https://contactcentertechnologyinsights.com/uploads/data_img/698eef545bc19_1770975060.jpg https://contactcentertechnologyinsights.com/news/voximplant-integrates-cartesia-line-voice-ai-calls 2026-02-13T09:55:25+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Voximplant Integrates Cartesia Line for Voice AI Calls https://contactcentertechnologyinsights.com/uploads/data_img/698ef50d354e6_1770976525.jpg https://contactcentertechnologyinsights.com/news/boostai-and-speechmatics-partnership-enterprise-voice-ai 2026-02-13T09:30:36+00:00 Contact Center Tech Media Room en 2026-02-13T00:00:00+00:00 Speechmatics, Boost.ai Partner for Enterprise Voice AI https://contactcentertechnologyinsights.com/uploads/data_img/698eef3c4d68d_1770975036.jpg https://contactcentertechnologyinsights.com/news/prime-bridge-global-cx-platform-launch 2026-02-12T11:27:40+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Prime Bridge Launches Global CX Platform https://contactcentertechnologyinsights.com/uploads/data_img/698db92c6f49a_1770895660.jpg https://contactcentertechnologyinsights.com/news/latam-gpt-open-source-ai-latin-america 2026-02-12T11:08:52+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Latam-GPT Launches as Latin America’s Open AI Model https://contactcentertechnologyinsights.com/uploads/data_img/698db4c42bfc5_1770894532.jpg https://contactcentertechnologyinsights.com/news/udemy-openai-chatgpt-personalized-upskilling-integration 2026-02-12T11:27:23+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Udemy Integrates with ChatGPT for AI-Powered Learning https://contactcentertechnologyinsights.com/uploads/data_img/698db91b4dd5a_1770895643.jpg https://contactcentertechnologyinsights.com/news/palo-alto-networks-integrates-cyberark-identity-security-deal 2026-02-12T11:27:12+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Palo Alto Integrates CyberArk for Identity Security Boost https://contactcentertechnologyinsights.com/uploads/data_img/698db91078729_1770895632.jpg https://contactcentertechnologyinsights.com/news/sinch-and-lovable-partnership-ai-native-communications 2026-02-12T11:27:01+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Sinch Partners Lovable to Power AI App Communications https://contactcentertechnologyinsights.com/uploads/data_img/698db905d96bd_1770895621.jpg https://contactcentertechnologyinsights.com/news/cisco-ai-chip-competes-broadcom-nvidia 2026-02-12T11:26:44+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Cisco Launches AI Networking Chip to Rival Nvidia https://contactcentertechnologyinsights.com/uploads/data_img/698db8f43f555_1770895604.jpg https://contactcentertechnologyinsights.com/news/alloyai-liftlab-link-media-spend-to-retail-sales 2026-02-12T11:26:31+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Alloy.ai and LiftLab Tie Media Spend to Sales https://contactcentertechnologyinsights.com/uploads/data_img/698db8e740a8c_1770895591.jpg https://contactcentertechnologyinsights.com/news/vonage-c3-ai-launch-field-services 2026-02-12T11:26:21+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Vonage and C3 AI Launch AI Field Services https://contactcentertechnologyinsights.com/uploads/data_img/698db8ddb4267_1770895581.jpg https://contactcentertechnologyinsights.com/news/genesys-unveils-lam-agentic-virtual-agent-enterprise-cx 2026-02-12T11:26:08+00:00 Contact Center Tech Media Room en 2026-02-12T00:00:00+00:00 Genesys Launches LAM Agentic AI for Enterprise CX https://contactcentertechnologyinsights.com/uploads/data_img/698db8d0bdf4a_1770895568.jpg https://contactcentertechnologyinsights.com/news/transit-technologies-launches-workforce-management-platform 2026-02-11T11:57:05+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 Transit Technologies Launches Workforce Management Platform for Agencies https://contactcentertechnologyinsights.com/uploads/data_img/698c6e9104eaf_1770811025.jpg https://contactcentertechnologyinsights.com/news/gptbots-ai-aurora-mobile-partners-ants-asia 2026-02-11T11:56:54+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 Aurora Mobile’s GPTBots.ai Partners with Ants Asia for AI Innovation https://contactcentertechnologyinsights.com/uploads/data_img/698c6e869687c_1770811014.jpg https://contactcentertechnologyinsights.com/news/cisco-launches-webex-contact-center-for-servicenow 2026-02-11T11:56:43+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 Cisco Launches Native Webex Contact Center for ServiceNow https://contactcentertechnologyinsights.com/uploads/data_img/698c6e7b3e4b5_1770811003.jpg https://contactcentertechnologyinsights.com/news/dyna-ai-partners-ejada-systems-saudi-call-centers 2026-02-11T11:56:32+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 Dyna.Ai and ejada Systems Deploy AI Agents in Saudi Call Centers https://contactcentertechnologyinsights.com/uploads/data_img/698c6e70142de_1770810992.jpg https://contactcentertechnologyinsights.com/news/servicenow-fiserv-expand-ai-driven-financial-transformation 2026-02-11T11:56:21+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 ServiceNow and Fiserv Expand AI Commitment for Financial Services https://contactcentertechnologyinsights.com/uploads/data_img/698c6e6553be7_1770810981.jpg https://contactcentertechnologyinsights.com/news/servicenow-anthropic-partner-ai-powered-applications 2026-02-11T11:56:10+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 ServiceNow and Anthropic Partner to Scale Trusted Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/698c6e5a9dde9_1770810970.jpg https://contactcentertechnologyinsights.com/news/bluecat-unveils-horizon-ai-assisted-network-platform 2026-02-11T11:56:01+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 BlueCat Launches Horizon: AI-Assisted SaaS for Intelligent Networks https://contactcentertechnologyinsights.com/uploads/data_img/698c6e5102861_1770810961.jpg https://contactcentertechnologyinsights.com/news/rakuten-mobile-partners-intel-embed-ai-into-vran 2026-02-11T11:55:47+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 Rakuten Mobile Partners with Intel to Power AI-Native vRAN https://contactcentertechnologyinsights.com/uploads/data_img/698c6e4398f04_1770810947.jpg https://contactcentertechnologyinsights.com/news/salesforce-to-acquire-cimulate-ai-commerce-platform 2026-02-11T11:55:33+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 Salesforce Signs Deal to Acquire AI Commerce Leader Cimulate https://contactcentertechnologyinsights.com/uploads/data_img/698c6e3549f16_1770810933.jpg https://contactcentertechnologyinsights.com/news/8x8-and-pldt-enterprise-silent-mobile-authentication-launch 2026-02-11T11:55:20+00:00 Contact Center Tech Media Room en 2026-02-11T00:00:00+00:00 8x8 Launches Silent Mobile Authentication in Philippines with PLDT https://contactcentertechnologyinsights.com/uploads/data_img/698c6e2826c66_1770810920.jpg https://contactcentertechnologyinsights.com/news/uipath-acquires-workfusion-agentic-ai-banking 2026-02-10T11:34:43+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 UiPath Acquires WorkFusion to Scale Agentic AI in Banking https://contactcentertechnologyinsights.com/uploads/data_img/698b176f7d489_1770723183.jpg https://contactcentertechnologyinsights.com/news/disco-launches-scaled-agentic-ai-for-ediscovery 2026-02-10T11:23:58+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 DISCO Launches the First Scaled Agentic AI for Legal Tech https://contactcentertechnologyinsights.com/uploads/data_img/698b154e9d1f0_1770722638.jpg https://contactcentertechnologyinsights.com/news/switchbot-ai-hub-first-local-home-ai-agent 2026-02-10T11:03:41+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 SwitchBot Launches AI Hub, the First Local OpenClaw Home AI https://contactcentertechnologyinsights.com/uploads/data_img/698b1034c0b58_1770721332.jpg https://contactcentertechnologyinsights.com/news/qad-redzone-tcs-ai-manufacturing-partnership 2026-02-10T10:52:16+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 QAD | Redzone and TCS Partner to Accelerate AI Manufacturing https://contactcentertechnologyinsights.com/uploads/data_img/698b0de07bc30_1770720736.jpg https://contactcentertechnologyinsights.com/news/adobe-partners-openai-test-ads-chatgpt 2026-02-10T10:43:39+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 Adobe Partners with OpenAI to Pilot Ads Inside ChatGPT https://contactcentertechnologyinsights.com/uploads/data_img/698b0bdb49743_1770720219.JPG https://contactcentertechnologyinsights.com/news/microsoft-launches-ai-quickstart-digital-leaders 2026-02-10T10:43:30+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 microsoft launches ai quickstart digital leaders https://contactcentertechnologyinsights.com/uploads/data_img/698b0bd2e84f8_1770720210.jpg https://contactcentertechnologyinsights.com/news/crypto-com-acquires-ai-com-record-domain-deal 2026-02-10T10:43:18+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 Crypto.com Acquires AI.com to Power Consumer AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/698b0bc681c65_1770720198.jpg https://contactcentertechnologyinsights.com/news/telnyx-introduces-clawdtalk-voice-ai-agents 2026-02-10T10:43:09+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 Telnyx Launches ClawdTalk to Power Real-Time Voice AI https://contactcentertechnologyinsights.com/uploads/data_img/698b0bbd1ebec_1770720189.jpg https://contactcentertechnologyinsights.com/news/hayo-partnership-zamani-telecom-fraud-prevention 2026-02-10T10:42:57+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 Hayo & Zamani Telecom Strengthen A2P SMS Security in Niger https://contactcentertechnologyinsights.com/uploads/data_img/698b0bb156604_1770720177.jpg https://contactcentertechnologyinsights.com/news/cabinetworks-group-selects-egain-ai-agent-for-contact-center 2026-02-10T10:42:46+00:00 Contact Center Tech Media Room en 2026-02-10T00:00:00+00:00 Cabinetworks Modernizes CX with eGain AI Knowledge Hub https://contactcentertechnologyinsights.com/uploads/data_img/698b0ba6ccc9d_1770720166.jpg https://contactcentertechnologyinsights.com/news/ai-com-launches-autonomous-ai-agents-to-accelerate-agi 2026-02-10T05:52:19+00:00 Contact Center Tech Media Room en 2026-02-09T00:00:00+00:00 ai.com Launches Autonomous AI Agents to Accelerate AGI https://contactcentertechnologyinsights.com/uploads/data_img/698ac79368cac_1770702739.JPG https://contactcentertechnologyinsights.com/news/skywork-launches-desktop-ai-agent-for-windows-productivity 2026-02-10T05:53:14+00:00 Contact Center Tech Media Room en 2026-02-09T00:00:00+00:00 Skywork Launches Desktop AI Agent to Boost Windows Productivity https://contactcentertechnologyinsights.com/uploads/data_img/698ac7ca33dd0_1770702794.jpg https://contactcentertechnologyinsights.com/news/voicebox-launches-new-ai-multimedia-solutions-suite 2026-02-09T10:51:19+00:00 Contact Center Tech Media Room en 2026-02-09T00:00:00+00:00 VoiceBox Launches New AI Multimedia Accessibility Solutions https://contactcentertechnologyinsights.com/uploads/data_img/6989bc271d49b_1770634279.jpg https://contactcentertechnologyinsights.com/news/novi-ai-launches-independent-ai-creation-studio 2026-02-09T10:51:07+00:00 Contact Center Tech Media Room en 2026-02-09T00:00:00+00:00 Novi AI Launches Independent AI Creation Studio Platform https://contactcentertechnologyinsights.com/uploads/data_img/6989bc1be42ad_1770634267.jpg https://contactcentertechnologyinsights.com/news/loyyal-launches-perxi-ai-whatsapp-loyalty-for-smes 2026-02-09T10:50:55+00:00 Contact Center Tech Media Room en 2026-02-09T00:00:00+00:00 Loyyal Launches Perxi AI: WhatsApp Loyalty for SMEs https://contactcentertechnologyinsights.com/uploads/data_img/6989bc0f1aee8_1770634255.jpg https://contactcentertechnologyinsights.com/news/anz-launches-agentic-ai-powered-crm-for-business-banking 2026-02-09T10:50:41+00:00 Contact Center Tech Media Room en 2026-02-09T00:00:00+00:00 ANZ Launches Agentic AI CRM to Transform Business Banking https://contactcentertechnologyinsights.com/uploads/data_img/6989bc01f3e2f_1770634241.jpg https://contactcentertechnologyinsights.com/news/airalo-partners-with-valid-for-advanced-esim-provisioning 2026-02-09T10:50:19+00:00 Contact Center Tech Media Room en 2026-02-09T00:00:00+00:00 Valid and Airalo Strengthen Global eSIM with Smart QoS Technology https://contactcentertechnologyinsights.com/uploads/data_img/6989bbebf2bc2_1770634219.jpg https://contactcentertechnologyinsights.com/news/invosys-and-maxcontact-ai-contact-centre-partnership 2026-02-09T10:22:37+00:00 Contact Center Tech Media Room en 2026-02-09T00:00:00+00:00 Invosys and MaxContact Partnership to Power AI-Driven CX https://contactcentertechnologyinsights.com/uploads/data_img/6989b56dc3560_1770632557.jpg https://contactcentertechnologyinsights.com/news/hcltech-circles-partnership-global-telecom-innovation 2026-02-06T16:46:16+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 Circles Partners with HCLTech to Drive Global Telecom Innovation https://contactcentertechnologyinsights.com/uploads/data_img/69861ad89ad74_1770396376.jpg https://contactcentertechnologyinsights.com/news/edo-launches-chatedo-conversational-ai-for-tv-ads 2026-02-10T11:43:25+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 EDO Launches ChatEDO: Conversational AI for TV Ad Outcomes https://contactcentertechnologyinsights.com/uploads/data_img/698b19dd28f6a_1770723805.jpg https://contactcentertechnologyinsights.com/news/teads-partners-with-google-tv-to-expand-ctv-homescreen 2026-02-06T13:22:26+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 Teads Partners with Google TV to Expand Global CTV HomeScreen https://contactcentertechnologyinsights.com/uploads/data_img/6985eb12b1e52_1770384146.jpg https://contactcentertechnologyinsights.com/news/operant-ai-launches-agent-protector-real-time-security 2026-02-06T13:09:11+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 Operant AI Launches Agent Protector for Real-Time AI Security https://contactcentertechnologyinsights.com/uploads/data_img/6985e7f70b2ea_1770383351.jpg https://contactcentertechnologyinsights.com/news/genesys-and-fujitsu-aeon-financial-service-contact-center-modernization 2026-02-06T12:52:32+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 Genesys and Fujitsu Modernize AEON Financial Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/6985e410a7442_1770382352.jpg https://contactcentertechnologyinsights.com/news/touchsource-cxai-agentic-ai-real-estate-partnership 2026-02-06T12:52:23+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 TouchSource and CXAI Bring Agentic AI to Enterprise Real Estate https://contactcentertechnologyinsights.com/uploads/data_img/6985e4079b55b_1770382343.jpg https://contactcentertechnologyinsights.com/news/navatar-launches-ai-powered-crm-for-private-equity 2026-02-06T12:52:08+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 Navatar Launches AI-Powered CRM for Private Equity Firms https://contactcentertechnologyinsights.com/uploads/data_img/6985e3f8e3ea0_1770382328.jpg https://contactcentertechnologyinsights.com/news/sapiom-raises-usd-15-million-to-empower-ai-agents-tech-purchases 2026-02-06T12:51:49+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 Sapiom Raises $15M to Power AI Agent Payments https://contactcentertechnologyinsights.com/uploads/data_img/6985e3e59ba0d_1770382309.jpg https://contactcentertechnologyinsights.com/news/bright-pattern-xceed-ai-omnichannel-cx-partnership 2026-02-06T12:51:34+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 Bright Pattern and Xceed Power AI-Driven Omnichannel CX https://contactcentertechnologyinsights.com/uploads/data_img/6985e3d6af312_1770382294.jpg https://contactcentertechnologyinsights.com/news/radware-agentic-ai-protection-for-enterprise-security 2026-02-06T12:51:20+00:00 Contact Center Tech Media Room en 2026-02-06T00:00:00+00:00 Radware Launches Agentic AI Security to Protect Enterprises https://contactcentertechnologyinsights.com/uploads/data_img/6985e3c81e241_1770382280.jpg https://contactcentertechnologyinsights.com/news/leaddesk-acquires-fluentic-multilingual-cx 2026-02-06T09:21:02+00:00 Contact Center Tech Media Room en 2026-02-05T00:00:00+00:00 LeadDesk Acquires Fluentic to Enhance Multilingual CX https://contactcentertechnologyinsights.com/uploads/data_img/698487c3c14dc_1770293187.jpg https://contactcentertechnologyinsights.com/news/intel-ogix-acquires-pioneer-cx-govcx-expansion 2026-02-05T11:53:12+00:00 Contact Center Tech Media Room en 2026-02-05T00:00:00+00:00 InteLogix Acquires Pioneer CX to Strengthen GovCX Strategy https://contactcentertechnologyinsights.com/uploads/data_img/698484a895ae0_1770292392.jpg https://contactcentertechnologyinsights.com/news/8x8-strong-ai-driven-cx-adoption-fy26-q3 2026-02-04T11:13:48+00:00 Contact Center Tech Media Room en 2026-02-04T00:00:00+00:00 8x8 Reports Strong AI-Powered CX Adoption in FY26 Q3 https://contactcentertechnologyinsights.com/uploads/data_img/698329ec1b787_1770203628.jpg https://contactcentertechnologyinsights.com/news/celcomdigi-boosts-cx-efficiency-comviva-digital-platform 2026-02-04T10:59:26+00:00 Contact Center Tech Media Room en 2026-02-04T00:00:00+00:00 CelcomDigi Enhances CX and Efficiency with Comviva Platform https://contactcentertechnologyinsights.com/uploads/data_img/6983268ee9322_1770202766.jpg https://contactcentertechnologyinsights.com/news/omilia-launches-self-learning-agentic-cx-platform 2026-02-04T10:41:46+00:00 Contact Center Tech Media Room en 2026-02-04T00:00:00+00:00 Omilia Launches Self-Learning Agentic CX Platform https://contactcentertechnologyinsights.com/uploads/data_img/6983226aada39_1770201706.jpg https://contactcentertechnologyinsights.com/news/2x-solutions-launches-pre-text-messaging-ai-calls 2026-02-04T11:31:30+00:00 Contact Center Tech Media Room en 2026-02-04T00:00:00+00:00 2X Solutions Launches Pre-Text Messaging for AI Engagement https://contactcentertechnologyinsights.com/uploads/data_img/69832e12b8813_1770204690.jpg https://contactcentertechnologyinsights.com/news/upland-software-launches-ba-insight-ai-search-platform 2026-02-04T11:32:37+00:00 Contact Center Tech Media Room en 2026-02-04T00:00:00+00:00 Upland Software Introduces BA Insight AI Search Platform https://contactcentertechnologyinsights.com/uploads/data_img/69832e559c6e7_1770204757.jpg https://contactcentertechnologyinsights.com/news/virtual-science-ai-launches-medical-congress-ai 2026-02-04T11:33:07+00:00 Contact Center Tech Media Room en 2026-02-04T00:00:00+00:00 Virtual Science AI Launches Medical Congress AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/69832e73b86ff_1770204787.jpg https://contactcentertechnologyinsights.com/news/yellow-ai-launches-nexus-universal-agentic-interface 2026-02-04T11:33:55+00:00 Contact Center Tech Media Room en 2026-02-04T00:00:00+00:00 Yellow.ai Introduces Nexus Universal Agentic Interface for CX https://contactcentertechnologyinsights.com/uploads/data_img/69832ea3d9dc1_1770204835.JPG https://contactcentertechnologyinsights.com/news/intermedia-enhances-dealership-communications-reynolds 2026-02-04T11:34:34+00:00 Contact Center Tech Media Room en 2026-02-04T00:00:00+00:00 Intermedia Enhances Auto Dealership Communications With Reynolds https://contactcentertechnologyinsights.com/uploads/data_img/69832eca64d69_1770204874.jpg https://contactcentertechnologyinsights.com/news/ntt-data-aws-strategic-collaboration-ai-cloud 2026-02-03T11:19:28+00:00 Contact Center Tech Media Room en 2026-02-03T00:00:00+00:00 NTT DATA and AWS Partner to Scale AI-Driven Cloud Innovation https://contactcentertechnologyinsights.com/uploads/data_img/6981d9c08a6f6_1770117568.jpg https://contactcentertechnologyinsights.com/news/deepl-voice-api-real-time-transcription-translation 2026-02-03T11:19:53+00:00 Contact Center Tech Media Room en 2026-02-03T00:00:00+00:00 DeepL Voice API Brings Real-Time AI Translation to Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/6981d9d9587de_1770117593.jpg https://contactcentertechnologyinsights.com/news/123net-intermedia-ucaas-ccaas-partnership 2026-02-04T11:53:38+00:00 Contact Center Tech Media Room en 2026-02-03T00:00:00+00:00 123NET & Intermedia Expand AI-Powered UCaaS and CCaaS https://contactcentertechnologyinsights.com/uploads/data_img/6981d9ee48af7_1770117614.jpg https://contactcentertechnologyinsights.com/news/eckoh-boost-ai-secure-ai-customer-engagement-2 2026-02-02T12:36:22+00:00 Contact Center Tech Media Room en 2026-02-02T00:00:00+00:00 Eckoh Partners with boost.ai for Secure AI Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/69809a466dc60_1770035782.JPG https://contactcentertechnologyinsights.com/news/numa-launches-ai-products-for-dealership-growth 2026-02-02T10:57:53+00:00 Contact Center Tech Media Room en 2026-02-02T00:00:00+00:00 Numa Introduces AI-Powered Customer Operations for Dealerships https://contactcentertechnologyinsights.com/uploads/data_img/6980833152cce_1770029873.jpg https://contactcentertechnologyinsights.com/news/pecan-launches-predictive-ai-agent-business-foresight 2026-01-30T10:45:22+00:00 Contact Center Tech Media Room en 2026-01-30T00:00:00+00:00 Pecan Unveils Predictive AI Agent to Power Proactive Decisions https://contactcentertechnologyinsights.com/uploads/data_img/697c8bc2ac611_1769769922.jpg https://contactcentertechnologyinsights.com/news/forethought-delivers-1b-roi-agentic-ai-cx 2026-01-30T10:37:18+00:00 Contact Center Tech Media Room en 2026-01-30T00:00:00+00:00 Forethought Achieves $1B ROI Milestone With Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/697c89de84381_1769769438.jpg https://contactcentertechnologyinsights.com/news/eckoh-boost-ai-secure-ai-customer-engagement 2026-01-30T11:09:56+00:00 Contact Center Tech Media Room en 2026-01-30T00:00:00+00:00 Eckoh and boost.ai Announce Secure AI Partnership https://contactcentertechnologyinsights.com/uploads/data_img/697c9184d38d6_1769771396.jpg https://contactcentertechnologyinsights.com/news/bright-pattern-ai-contact-center-gitex-2026 2026-01-30T11:09:46+00:00 Contact Center Tech Media Room en 2026-01-30T00:00:00+00:00 Bright Pattern at GITEX 2026: AI Contact Center Solutions https://contactcentertechnologyinsights.com/uploads/data_img/697c917a85b84_1769771386.jpg https://contactcentertechnologyinsights.com/news/just-eat-takeaway-launches-ai-voice-assistant-uk 2026-01-29T12:10:28+00:00 Contact Center Tech Media Room en 2026-01-29T00:00:00+00:00 Just Eat Takeaway Introduces AI Voice Assistant for Ordering https://contactcentertechnologyinsights.com/uploads/data_img/697b4e34a681f_1769688628.jpg https://contactcentertechnologyinsights.com/news/five-guys-expands-ai-voice-ordering-soundhound 2026-01-29T12:00:40+00:00 Contact Center Tech Media Room en 2026-01-29T00:00:00+00:00 Five Guys Renews AI Voice Ordering Partnership with SoundHound https://contactcentertechnologyinsights.com/uploads/data_img/697b4bd31495b_1769688019.jpg https://contactcentertechnologyinsights.com/news/liveops-launches-livenexus-ai-orchestration-platform 2026-01-30T09:29:57+00:00 Contact Center Tech Media Room en 2026-01-29T00:00:00+00:00 Liveops Launches LiveNexus AI Platform for Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/697c7a1540f04_1769765397.jpg https://contactcentertechnologyinsights.com/news/rocket-software-launches-eva-it-diagnostics 2026-01-29T09:34:02+00:00 Contact Center Tech Media Room en 2026-01-29T00:00:00+00:00 Rocket Software Launches EVA, an AI Assistant for IT Ops https://contactcentertechnologyinsights.com/uploads/data_img/697b298a2d4e5_1769679242.jpg https://contactcentertechnologyinsights.com/news/atento-omilia-partnership-agentic-ai-cx 2026-01-29T09:11:38+00:00 Contact Center Tech Media Room en 2026-01-29T00:00:00+00:00 Atento and Omilia Partner to Expand Agentic AI Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/697b244a964a7_1769677898.jpg https://contactcentertechnologyinsights.com/news/decagon-raises-250m-series-d-concierge-ai 2026-01-30T09:27:12+00:00 Contact Center Tech Media Room en 2026-01-29T00:00:00+00:00 Decagon Raises $250M Series D for Concierge AI CX Platform https://contactcentertechnologyinsights.com/uploads/data_img/697c7970069bd_1769765232.jpg https://contactcentertechnologyinsights.com/news/raymond-james-launches-rai-ai-operations-agent 2026-01-30T09:25:50+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 Raymond James Launches Rai | Proprietary AI Operations Agent https://contactcentertechnologyinsights.com/uploads/data_img/697c791eb9fb8_1769765150.jpg https://contactcentertechnologyinsights.com/news/purple-launches-engage-wifi-crm-email-platform 2026-01-30T09:36:34+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 Purple Launches Engage | WiFi-Powered CRM & Email Marketing Platform https://contactcentertechnologyinsights.com/uploads/data_img/697c7ba21b096_1769765794.jpg https://contactcentertechnologyinsights.com/news/gulf-states-selects-insured-io-digital-cx-platform 2026-01-28T10:21:11+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 Gulf States Chooses insured.io for Digital Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/6979e3178d078_1769595671.jpg https://contactcentertechnologyinsights.com/news/cox-automotive-point-predictive-ai-fraud-prevention 2026-01-28T10:05:07+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 Cox Automotive and Point Predictive Launch AI Fraud Solution https://contactcentertechnologyinsights.com/uploads/data_img/6979df53cbe0d_1769594707.jpg https://contactcentertechnologyinsights.com/news/movate-partners-with-krisp-global-voice-cx 2026-01-30T09:36:15+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 Movate and Krisp Partnership Redefines Global Voice CX https://contactcentertechnologyinsights.com/uploads/data_img/697c7b8f4ef07_1769765775.jpg https://contactcentertechnologyinsights.com/news/frost-sullivan-successkpi-wem-value-leader-2026 2026-01-30T09:36:02+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 SuccessKPI Named 2025 Global WEM Value Leader https://contactcentertechnologyinsights.com/uploads/data_img/697c7b821433f_1769765762.jpg https://contactcentertechnologyinsights.com/news/frost-sullivan-successkpi-wem-value-leader-2025 2026-01-29T03:46:07+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 SuccessKPI Named 2025 Global WEM Value Leader https://contactcentertechnologyinsights.com/uploads/data_img/6979ba12a557d_1769585170.jpg https://contactcentertechnologyinsights.com/news/telus-business-connect-ringcentral-ai 2026-01-30T09:35:50+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 TELUS and RingCentral Expand AI-Powered Business Connect https://contactcentertechnologyinsights.com/uploads/data_img/697c7b767b8d9_1769765750.jpg https://contactcentertechnologyinsights.com/news/afiniti-outcome-orchestration-contact-centers 2026-01-30T09:34:09+00:00 Contact Center Tech Media Room en 2026-01-28T00:00:00+00:00 Afiniti Launches Outcome Orchestration Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/697c7b11aaf88_1769765649.jpg https://contactcentertechnologyinsights.com/news/assembled-level-ai-contact-center-partnership 2026-03-09T10:26:50+00:00 Contact Center Tech Media Room en 2026-01-27T00:00:00+00:00 Assembled–Level AI Partnership Redefines Contact Center WFM https://contactcentertechnologyinsights.com/uploads/data_img/697895c3dae3a_1769510339.JPG https://contactcentertechnologyinsights.com/news/hcltech-acquires-finergic-wealth-management 2026-01-27T10:22:05+00:00 Contact Center Tech Media Room en 2026-01-27T00:00:00+00:00 HCLTech Acquires Finergic to Strengthen Wealth Management Services https://contactcentertechnologyinsights.com/uploads/data_img/697891cdec580_1769509325.jpg https://contactcentertechnologyinsights.com/news/mulesoft-ai-agent-fabric-agentic-enterprise 2026-01-27T09:36:12+00:00 Contact Center Tech Media Room en 2026-01-27T00:00:00+00:00 MuleSoft Agent Fabric Solves AI Agent Sprawl at Scale https://contactcentertechnologyinsights.com/uploads/data_img/6978870ce0490_1769506572.jpg https://contactcentertechnologyinsights.com/news/bell-integration-ai-coe-nice-cxone-training-uae 2026-01-27T09:14:03+00:00 Contact Center Tech Media Room en 2026-01-27T00:00:00+00:00 Bell Integration Launches NICE CXone Training in the UAE https://contactcentertechnologyinsights.com/uploads/data_img/697881cfc7060_1769505231.jpg https://contactcentertechnologyinsights.com/news/amazon-connect-moengage-ai-customer-engagement 2026-01-27T08:45:28+00:00 Contact Center Tech Media Room en 2026-01-27T00:00:00+00:00 Amazon Connect and MoEngage | AI-Driven Customer Engagement https://contactcentertechnologyinsights.com/uploads/data_img/69787b287c635_1769503528.jpg https://contactcentertechnologyinsights.com/news/apple-gemini-powered-siri-update-february 2026-01-27T08:27:28+00:00 Contact Center Tech Media Room en 2026-01-27T00:00:00+00:00 Apple Siri Update | Gemini-Powered AI Coming in February https://contactcentertechnologyinsights.com/uploads/data_img/697876f05879f_1769502448.jpg https://contactcentertechnologyinsights.com/news/salesforce-new-slackbot-ai-for-small-business 2026-01-27T07:47:05+00:00 Contact Center Tech Media Room en 2026-01-27T00:00:00+00:00 Salesforce Slackbot Update | AI Productivity for Small Businesses https://contactcentertechnologyinsights.com/uploads/data_img/69786d79bd4ad_1769500025.jpg https://contactcentertechnologyinsights.com/news/bright-pattern-ai-innovations-ccw-2026 2026-01-26T12:35:03+00:00 Contact Center Tech Media Room en 2026-01-26T00:00:00+00:00 Bright Pattern at CCW 2026 | AI-Powered Contact Center Solutions https://contactcentertechnologyinsights.com/uploads/data_img/69775f7777080_1769430903.jpg https://contactcentertechnologyinsights.com/news/callfinder-benchmarkportal-training-qa-platform 2026-01-26T11:37:17+00:00 Contact Center Tech Media Room en 2026-01-26T00:00:00+00:00 CallFinder Partners with BenchmarkPortal for Agent Training https://contactcentertechnologyinsights.com/uploads/data_img/697751edddaa0_1769427437.jpg https://contactcentertechnologyinsights.com/news/vistaprint-selects-fivetran-ai-ready-customer-data 2026-01-26T11:20:48+00:00 Contact Center Tech Media Room en 2026-01-26T00:00:00+00:00 Vistaprint Selects Fivetran for AI-Ready Data Activation https://contactcentertechnologyinsights.com/uploads/data_img/69774e10200af_1769426448.jpg https://contactcentertechnologyinsights.com/news/dialpad-td-synnex-global-agentic-ai-partnership 2026-01-26T09:41:51+00:00 Contact Center Tech Media Room en 2026-01-26T00:00:00+00:00 Dialpad & TD SYNNEX Partner to Expand Agentic AI Communications https://contactcentertechnologyinsights.com/uploads/data_img/697736df9e6df_1769420511.jpg https://contactcentertechnologyinsights.com/news/fadel-launches-aiva-brand-compliance-ai 2026-01-23T09:52:14+00:00 Contact Center Tech Media Room en 2026-01-23T00:00:00+00:00 FADEL AIVA™ Brings AI Automation to Brand Compliance https://contactcentertechnologyinsights.com/uploads/data_img/697344cee5232_1769161934.jpg https://contactcentertechnologyinsights.com/news/8x8-expands-secure-pay-global-collections 2026-01-23T08:56:01+00:00 Contact Center Tech Media Room en 2026-01-23T00:00:00+00:00 8x8 Secure Pay Expands Globally for Smarter Collections https://contactcentertechnologyinsights.com/uploads/data_img/697337a1a4264_1769158561.jpg https://contactcentertechnologyinsights.com/news/trinetx-ai-rwd-transform-clinical-trials 2026-01-23T08:45:27+00:00 Contact Center Tech Media Room en 2026-01-23T00:00:00+00:00 TriNetX LIVE Advances Clinical Trials with AI and RWD https://contactcentertechnologyinsights.com/uploads/data_img/6973346991e61_1769157737.jpg https://contactcentertechnologyinsights.com/news/mia-labs-raises-20m-series-a-automotive-ai 2026-01-23T08:46:15+00:00 Contact Center Tech Media Room en 2026-01-23T00:00:00+00:00 Mia Labs Raises $20M Series A | AI for Auto Dealerships https://contactcentertechnologyinsights.com/uploads/data_img/697327173073b_1769154327.jpg https://contactcentertechnologyinsights.com/news/hcltech-carahsoft-public-sector-it-partnership 2026-01-23T08:46:30+00:00 Contact Center Tech Media Room en 2026-01-22T00:00:00+00:00 HCLTech and Carahsoft Partner for Public Sector IT https://contactcentertechnologyinsights.com/uploads/data_img/697216dc9aaf3_1769084636.jpg https://contactcentertechnologyinsights.com/news/tcs-kalmar-ai-driven-it-transformation 2026-01-22T11:57:43+00:00 Contact Center Tech Media Room en 2026-01-22T00:00:00+00:00 TCS Partners With Kalmar for AI-Driven IT Transformation https://contactcentertechnologyinsights.com/uploads/data_img/697210b7440a1_1769083063.jpg https://contactcentertechnologyinsights.com/news/egain-ai-agent-webex-contact-center 2026-01-22T10:51:09+00:00 Contact Center Tech Media Room en 2026-01-22T00:00:00+00:00 eGain AI Agent for Cisco Webex Contact Center https://contactcentertechnologyinsights.com/uploads/data_img/6972011d07de4_1769079069.jpg https://contactcentertechnologyinsights.com/news/enlyte-appoints-keith-higdon-cmo-president 2026-01-22T10:40:29+00:00 Contact Center Tech Media Room en 2026-01-22T00:00:00+00:00 Enlyte Names Keith Higdon President of CMO Operations https://contactcentertechnologyinsights.com/uploads/data_img/6971fe9d72b42_1769078429.jpg https://contactcentertechnologyinsights.com/news/ziwo-joins-aws-isv-accelerate-program 2026-01-22T10:14:56+00:00 Contact Center Tech Media Room en 2026-01-22T00:00:00+00:00 ZIWO Joins AWS ISV Accelerate Program for Cloud CX Growth https://contactcentertechnologyinsights.com/uploads/data_img/6971f8a00f711_1769076896.jpg https://contactcentertechnologyinsights.com/news/calltower-adds-whatsapp-to-ct-text-messaging 2026-01-21T11:06:52+00:00 Contact Center Tech Media Room en 2026-01-21T00:00:00+00:00 CallTower Expands CT Text With WhatsApp Integration https://contactcentertechnologyinsights.com/uploads/data_img/6970b34c0b8d1_1768993612.jpg https://contactcentertechnologyinsights.com/news/omilia-atento-partner-agentic-ai-cx 2026-01-21T10:37:05+00:00 Contact Center Tech Media Room en 2026-01-21T00:00:00+00:00 Omilia and Atento Expand Agentic AI for Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/6970ac51dc6e7_1768991825.jpg https://contactcentertechnologyinsights.com/news/onvisource-un-tools-ai-chatorchestra-contact-center-workforce 2026-01-21T10:15:06+00:00 Contact Center Tech Media Room en 2026-01-21T00:00:00+00:00 OnviSource Launches ChatOrchestra™ for AI-Driven Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/6970a6db5eb81_1768990427.jpg https://contactcentertechnologyinsights.com/news/dialpad-launches-real-time-ai-features-in-japan 2026-01-16T10:01:29+00:00 Contact Center Tech Media Room en 2026-01-16T00:00:00+00:00 Dialpad Launches Real-Time AI Features in Japan https://contactcentertechnologyinsights.com/uploads/data_img/696a0c7983a21_1768557689.jpg https://contactcentertechnologyinsights.com/news/authid-integrates-with-servicenow-for-identity-security 2026-01-16T10:07:23+00:00 Contact Center Tech Media Room en 2026-01-16T00:00:00+00:00 authID Integrates with ServiceNow for Secure CX https://contactcentertechnologyinsights.com/uploads/data_img/696a0ddb24b5c_1768558043.jpg https://contactcentertechnologyinsights.com/news/calabrio-launches-omni-agent-intelligence-platform 2026-01-16T08:20:17+00:00 Contact Center Tech Media Room en 2026-01-16T00:00:00+00:00 Calabrio Launches Omni Agent Intelligence for CX Teams https://contactcentertechnologyinsights.com/uploads/data_img/6969f4c1702dc_1768551617.jpg https://contactcentertechnologyinsights.com/news/parloa-ai-cx-platform-growth-backed-by-350m-funding 2026-01-16T07:43:21+00:00 Contact Center Tech Media Room en 2026-01-16T00:00:00+00:00 Parloa Raises $350M, Valuation Hits $3B in Series D https://contactcentertechnologyinsights.com/uploads/data_img/6969ec19616f2_1768549401.jpg https://contactcentertechnologyinsights.com/news/newo-ai-partners-with-ionos-for-ai-receptionists 2026-01-15T11:34:59+00:00 Contact Center Tech Media Room en 2026-01-15T00:00:00+00:00 Newo.ai Partners with IONOS for AI Receptionists https://contactcentertechnologyinsights.com/uploads/data_img/6968d0e37befe_1768476899.jpg https://contactcentertechnologyinsights.com/news/coxwave-secures-pre-series-a-for-ai-oversight 2026-01-15T11:26:05+00:00 Contact Center Tech Media Room en 2026-01-15T00:00:00+00:00 Coxwave Raises $5M to Advance AI Reliability and Governance https://contactcentertechnologyinsights.com/uploads/data_img/6968cecde7809_1768476365.jpg https://contactcentertechnologyinsights.com/news/vonage-launches-omnichannel-messaging-for-agentforce 2026-01-15T11:12:00+00:00 Contact Center Tech Media Room en 2026-01-15T00:00:00+00:00 Vonage Launches Omnichannel Messaging for Agentforce https://contactcentertechnologyinsights.com/uploads/data_img/6968cb80b36bc_1768475520.jpg https://contactcentertechnologyinsights.com/news/voicerun-launches-enterprise-voice-ai-platform 2026-01-15T10:59:31+00:00 Contact Center Tech Media Room en 2026-01-15T00:00:00+00:00 VoiceRun Raises $5.5M to Scale Enterprise Voice AI https://contactcentertechnologyinsights.com/uploads/data_img/6968c8935fbf2_1768474771.jpg https://contactcentertechnologyinsights.com/news/infobip-announces-leadership-changes-for-2026-growth 2026-01-15T11:00:11+00:00 Contact Center Tech Media Room en 2026-01-15T00:00:00+00:00 Infobip Announces New Leadership to Drive AI Innovation https://contactcentertechnologyinsights.com/uploads/data_img/6968c8bbecd5c_1768474811.jpg https://contactcentertechnologyinsights.com/news/tcs-amd-collaboration-to-scale-enterprise-ai 2026-01-15T11:00:48+00:00 Contact Center Tech Media Room en 2026-01-15T00:00:00+00:00 TCS and AMD Partner to Scale Enterprise AI Adoption https://contactcentertechnologyinsights.com/uploads/data_img/6968c8e0117cf_1768474848.jpg https://contactcentertechnologyinsights.com/news/salesforce-supports-google-ucp-for-ai-shopping 2026-01-15T11:01:16+00:00 Contact Center Tech Media Room en 2026-01-15T00:00:00+00:00 Salesforce Expands AI Commerce with Google UCP https://contactcentertechnologyinsights.com/uploads/data_img/6968c8fc6fe7c_1768474876.jpg https://contactcentertechnologyinsights.com/news/deepgram-funding-boosts-global-voice-ai-expansion 2026-01-14T10:28:03+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 Deepgram Raises $130M to Scale Voice AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/69676fb36b066_1768386483.jpg https://contactcentertechnologyinsights.com/news/aspect-cinareo-partner-for-capacity-planning-execution 2026-01-14T09:32:27+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 Aspect and Cinareo Partner for Workforce Execution https://contactcentertechnologyinsights.com/uploads/data_img/696762abd5b4b_1768383147.jpg https://contactcentertechnologyinsights.com/news/ascendone-ai-powered-uc-and-contact-center-solution 2026-01-14T10:27:36+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 FirstComm Launches AscendOne Unified AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/69676f98d6012_1768386456.jpg https://contactcentertechnologyinsights.com/news/wsup-ai-launches-next-gen-ai-character-platform 2026-01-14T10:27:07+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 wsup.ai Launches Next-Gen AI Character Platform https://contactcentertechnologyinsights.com/uploads/data_img/69676f7b143aa_1768386427.jpg https://contactcentertechnologyinsights.com/news/convoso-partners-with-gts-for-outbound-sales-solutions 2026-01-14T09:52:42+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 Convoso Partners with GTS to Expand Outbound Sales https://contactcentertechnologyinsights.com/uploads/data_img/6967676ad5b02_1768384362.jpg https://contactcentertechnologyinsights.com/news/walmart-teams-up-with-google-gemini-for-ai-shopping 2026-01-14T10:26:45+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 Walmart Partners with Google Gemini for AI Shopping https://contactcentertechnologyinsights.com/uploads/data_img/69676f6500b9b_1768386405.jpg https://contactcentertechnologyinsights.com/news/equature-launches-smartagent-for-911-call-centers 2026-01-14T07:06:59+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 Equature Launches SmartAgent AI for 911 Call Centers https://contactcentertechnologyinsights.com/uploads/data_img/69673fd519d6a_1768374229.jpg https://contactcentertechnologyinsights.com/news/conduent-ai-experience-center-for-genai-solutions 2026-01-14T10:25:53+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 Conduent Opens AI Experience Center for Smart Solutions https://contactcentertechnologyinsights.com/uploads/data_img/69676f311f3dd_1768386353.jpg https://contactcentertechnologyinsights.com/news/aok-bayern-upgrades-healthcare-cx-with-nice-cxone 2026-01-14T10:25:22+00:00 Contact Center Tech Media Room en 2026-01-14T00:00:00+00:00 AOK Bayern Upgrades Healthcare CX with NiCE CXone AI https://contactcentertechnologyinsights.com/uploads/data_img/69676f12c5746_1768386322.jpg https://contactcentertechnologyinsights.com/news/narvar-launches-navi-agentic-post-purchase-assistant 2026-01-13T11:48:26+00:00 Contact Center Tech Media Room en 2026-01-13T00:00:00+00:00 Narvar Launches NAVI for AI Post-Purchase Automation https://contactcentertechnologyinsights.com/uploads/data_img/6966310ab91b8_1768304906.jpg https://contactcentertechnologyinsights.com/news/productplan-acquires-winware-ai-product-intelligence 2026-01-13T11:51:54+00:00 Contact Center Tech Media Room en 2026-01-13T00:00:00+00:00 ProductPlan Acquires Winware.ai to Power Product AI https://contactcentertechnologyinsights.com/uploads/data_img/69663130b3d01_1768304944.jpg https://contactcentertechnologyinsights.com/news/relativity-launches-air-for-ai-powered-case-strategy 2026-01-13T11:49:49+00:00 Contact Center Tech Media Room en 2026-01-13T00:00:00+00:00 Relativity Launches aiR to Power AI Case Intelligence https://contactcentertechnologyinsights.com/uploads/data_img/6966315da68ae_1768304989.jpg https://contactcentertechnologyinsights.com/news/pvt-selects-gocare-dialpad-for-ai-customer-experience 2026-01-13T12:05:44+00:00 Contact Center Tech Media Room en 2026-01-13T00:00:00+00:00 PVT Selects GOCare and Dialpad to Upgrade Customer CX https://contactcentertechnologyinsights.com/uploads/data_img/69663145216f2_1768304965.jpg https://contactcentertechnologyinsights.com/news/plume-sweepr-deal-boosts-ai-customer-care-for-isps 2026-01-13T11:48:44+00:00 Contact Center Tech Media Room en 2026-01-13T00:00:00+00:00 plume acquires sweepr to enhance isp services https://contactcentertechnologyinsights.com/uploads/data_img/6966311c9c727_1768304924.jpg https://contactcentertechnologyinsights.com/news/samantha-ai-launches-voice-first-conversational-version 2026-01-13T11:50:04+00:00 Contact Center Tech Media Room en 2026-01-13T00:00:00+00:00 Samantha AI Launches Voice-First Conversational Platform V3 https://contactcentertechnologyinsights.com/uploads/data_img/6966316c43169_1768305004.jpg https://contactcentertechnologyinsights.com/news/temporall-launches-tempo-to-solve-ai-value-paradox 2026-01-13T11:50:25+00:00 Contact Center Tech Media Room en 2026-01-13T00:00:00+00:00 Temporall Launches Tempo to Measure Enterprise AI ROI https://contactcentertechnologyinsights.com/uploads/data_img/69663181d21eb_1768305025.jpg https://contactcentertechnologyinsights.com/news/five9-google-cloud-joint-enterprise-cx-ai-solution 2026-01-13T08:52:00+00:00 Contact Center Tech Media Room en 2026-01-13T00:00:00+00:00 Five9 and Google Cloud Launch Enterprise CX AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/696607b01cc5c_1768294320.png https://contactcentertechnologyinsights.com/news/shopify-google-ucp-agentic-commerce-expansion 2026-01-13T12:25:00+00:00 Contact Center Tech Media Room en 2026-01-12T00:00:00+00:00 Shopify and Google Launch UCP for AI Commerce Checkout https://contactcentertechnologyinsights.com/uploads/data_img/6966399c663fa_1768307100.jpg https://contactcentertechnologyinsights.com/news/honeywell-launches-ai-smart-shopping-platform 2026-01-13T12:24:38+00:00 Contact Center Tech Media Room en 2026-01-12T00:00:00+00:00 Honeywell Launches AI Platform for In-Store Shopping https://contactcentertechnologyinsights.com/uploads/data_img/696639861c293_1768307078.jpg https://contactcentertechnologyinsights.com/news/bcg-hippocratic-ai-partnership-for-agentic-ai 2026-01-12T10:10:15+00:00 Contact Center Tech Media Room en 2026-01-12T00:00:00+00:00 BCG, Hippocratic AI Partner to Scale Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/6964c887006f1_1768212615.jpg https://contactcentertechnologyinsights.com/news/genserve-ai-launches-genie-ai-agent-command-center 2026-01-14T10:51:34+00:00 Contact Center Tech Media Room en 2026-01-12T00:00:00+00:00 GenServe.AI Launches GENIE for Healthcare AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/696775364c96a_1768387894.jpg https://contactcentertechnologyinsights.com/news/kroger-partners-google-cloud-for-personalized-grocery 2026-01-12T10:09:56+00:00 Contact Center Tech Media Room en 2026-01-12T00:00:00+00:00 Kroger Expands AI Strategy with Google Cloud Gemini https://contactcentertechnologyinsights.com/uploads/data_img/6964c874be1ae_1768212596.jpg https://contactcentertechnologyinsights.com/news/google-cloud-launches-gemini-enterprise-for-cx 2026-01-13T12:23:00+00:00 Contact Center Tech Media Room en 2026-01-12T00:00:00+00:00 Google Launches Gemini Enterprise for Customer CX https://contactcentertechnologyinsights.com/uploads/data_img/69663924193cc_1768306980.jpg https://contactcentertechnologyinsights.com/news/zombieagent-zero-click-attack-targets-openai-agents 2026-01-14T10:51:55+00:00 Contact Center Tech Media Room en 2026-01-12T00:00:00+00:00 Radware Exposes ZombieAgent Zero-Click AI Attack Risk https://contactcentertechnologyinsights.com/uploads/data_img/6967754b9de96_1768387915.jpg https://contactcentertechnologyinsights.com/news/tekvizion-expands-cisco-broadworks-device-partnership 2026-01-09T18:16:23+00:00 Contact Center Tech Media Room en 2026-01-09T00:00:00+00:00 TekVizion Expands Cisco BroadWorks Device Partnership https://contactcentertechnologyinsights.com/uploads/data_img/696145f7592fd_1767982583.jpg https://contactcentertechnologyinsights.com/news/talkdesk-introduces-consumer-goods-experience-cloud 2026-01-09T17:59:00+00:00 Contact Center Tech Media Room en 2026-01-09T00:00:00+00:00 Talkdesk Unveils AI Commerce Orchestration at NRF 2026 https://contactcentertechnologyinsights.com/uploads/data_img/696141e4e43fa_1767981540.jpg https://contactcentertechnologyinsights.com/news/nuvo-greenshoe-ai-partnership-for-sec-disclosure 2026-01-09T17:48:32+00:00 Contact Center Tech Media Room en 2026-01-09T00:00:00+00:00 Nuvo and Greenshoe AI Partner to Automate SEC Filings https://contactcentertechnologyinsights.com/uploads/data_img/69613f7009dd3_1767980912.jpg https://contactcentertechnologyinsights.com/news/sadie-partners-gray-collection-for-hospitality-voice-ai 2026-01-09T17:36:54+00:00 Contact Center Tech Media Room en 2026-01-09T00:00:00+00:00 Sadie Partners with Gray Collection for Hospitality Voice AI https://contactcentertechnologyinsights.com/uploads/data_img/69613cb69e12c_1767980214.jpg https://contactcentertechnologyinsights.com/news/novo-nordisk-expands-veeva-partnership-with-vault-crm 2026-01-09T16:06:24+00:00 Contact Center Tech Media Room en 2026-01-09T00:00:00+00:00 Novo Nordisk Adopts Veeva Vault CRM for Global Teams https://contactcentertechnologyinsights.com/uploads/data_img/69612780d08e7_1767974784.jpg https://contactcentertechnologyinsights.com/news/kent-county-council-partners-capita-for-contact-centre-upgrade 2026-01-09T15:51:57+00:00 Contact Center Tech Media Room en 2026-01-09T00:00:00+00:00 KCC Partners with Capita to Upgrade Contact Services https://contactcentertechnologyinsights.com/uploads/data_img/6961241d783b4_1767973917.jpg https://contactcentertechnologyinsights.com/news/microsoft-acquires-osmos-for-ai-data-engineering-fabric 2026-01-09T18:30:36+00:00 Contact Center Tech Media Room en 2026-01-09T00:00:00+00:00 Microsoft Acquires Osmos to Boost Fabric Data Automation https://contactcentertechnologyinsights.com/uploads/data_img/6961494c50745_1767983436.jpg https://contactcentertechnologyinsights.com/news/voicegain-acquires-trampolineai-for-healthcare-ai 2026-01-08T18:26:56+00:00 Contact Center Tech Media Room en 2026-01-08T00:00:00+00:00 Voicegain Acquires TrampolineAI for Healthcare AI https://contactcentertechnologyinsights.com/uploads/data_img/695ff6ba4ddba_1767896762.jpg https://contactcentertechnologyinsights.com/news/tollring-partnership-boosts-calltower-call-recording 2026-01-08T17:58:17+00:00 Contact Center Tech Media Room en 2026-01-08T00:00:00+00:00 Tollring Expands CallTower Partnership for AI Compliance https://contactcentertechnologyinsights.com/uploads/data_img/695ff0398c692_1767895097.png https://contactcentertechnologyinsights.com/news/market-logic-zappi-ai-partnership-for-innovation 2026-01-08T17:13:19+00:00 Contact Center Tech Media Room en 2026-01-08T00:00:00+00:00 Market Logic Partners Zappi to Boost AI Innovation https://contactcentertechnologyinsights.com/uploads/data_img/695fe5af36d00_1767892399.jpg https://contactcentertechnologyinsights.com/news/bilt-verifone-partnership-transform-instore-experience 2026-01-13T11:17:19+00:00 Contact Center Tech Media Room en 2026-01-08T00:00:00+00:00 Bilt and Verifone Integrate Loyalty Into POS Payments https://contactcentertechnologyinsights.com/uploads/data_img/696629bff3427_1768303039.jpg https://contactcentertechnologyinsights.com/news/nvidia-launches-vera-rubin-for-ai-scaling-needs 2026-01-07T18:16:16+00:00 Contact Center Tech Media Room en 2026-01-07T00:00:00+00:00 Nvidia Vera Rubin Architecture Powers Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/695ea2f0c69ae_1767809776.jpg https://contactcentertechnologyinsights.com/news/panterra-streams-ai-launch-for-microsoft-teams-calling 2026-01-07T17:53:38+00:00 Contact Center Tech Media Room en 2026-01-07T00:00:00+00:00 Streams.AI Adds Reliable Calling Inside Microsoft Teams https://contactcentertechnologyinsights.com/uploads/data_img/695e9da223698_1767808418.jpg https://contactcentertechnologyinsights.com/news/hawksoft-partners-with-sonant-for-insurance-ai 2026-01-07T17:37:37+00:00 Contact Center Tech Media Room en 2026-01-07T00:00:00+00:00 HawkSoft Integrates Sonant Voice AI for Insurance Calls https://contactcentertechnologyinsights.com/uploads/data_img/695e99e18d3e7_1767807457.jpg https://contactcentertechnologyinsights.com/news/lenovo-unveils-ai-cloud-gigafactory-with-nvidia 2026-01-07T17:22:30+00:00 Contact Center Tech Media Room en 2026-01-07T00:00:00+00:00 Lenovo and NVIDIA Launch Gigawatt AI Factory Program https://contactcentertechnologyinsights.com/uploads/data_img/695e9656bba60_1767806550.jpg https://contactcentertechnologyinsights.com/news/8x8-acquires-maven-lab-to-expand-apac-cx-platform 2026-01-07T15:45:09+00:00 Contact Center Tech Media Room en 2026-01-07T00:00:00+00:00 8x8 Acquires Maven Lab to Expand APAC CX Platform https://contactcentertechnologyinsights.com/uploads/data_img/695e7f8596b33_1767800709.png https://contactcentertechnologyinsights.com/news/qualcomm-google-expand-automotive-ai-collaboration 2026-01-07T12:18:48+00:00 Contact Center Tech Media Room en 2026-01-06T00:00:00+00:00 Qualcomm Expands Automotive AI Collaboration with Google https://contactcentertechnologyinsights.com/uploads/data_img/695e4f28e1e9e_1767788328.jpg https://contactcentertechnologyinsights.com/news/wpp-launches-agent-hub-ai-marketing-platform 2026-01-07T12:18:31+00:00 Contact Center Tech Media Room en 2026-01-06T00:00:00+00:00 WPP Launches Agent Hub to Scale Agentic AI Marketing https://contactcentertechnologyinsights.com/uploads/data_img/695e4f1771dda_1767788311.jpg https://contactcentertechnologyinsights.com/news/venturesouq-leads-usd-2-million-seed-round-milkstraw-ai 2026-01-07T12:18:08+00:00 Contact Center Tech Media Room en 2026-01-06T00:00:00+00:00 VentureSouq Leads $2M Seed Round in MilkStraw AI https://contactcentertechnologyinsights.com/uploads/data_img/695e4f0064b55_1767788288.jpg https://contactcentertechnologyinsights.com/news/apstone-holdings-acquires-structurely-ai-sales 2026-01-07T12:17:55+00:00 Contact Center Tech Media Room en 2026-01-06T00:00:00+00:00 CapStone Holdings Acquires Structurely to Scale AI Sales https://contactcentertechnologyinsights.com/uploads/data_img/695e4ef336a81_1767788275.jpg https://contactcentertechnologyinsights.com/news/koddi-expands-ai-commerce-media-intelligence 2026-01-07T12:17:34+00:00 Contact Center Tech Media Room en 2026-01-06T00:00:00+00:00 Koddi Expands AI to Power Smarter Commerce Media Campaigns https://contactcentertechnologyinsights.com/uploads/data_img/695e4edea7e9a_1767788254.jpg https://contactcentertechnologyinsights.com/news/tomtom-partners-soundhound-ai-in-car-voice-tech 2026-01-06T16:07:19+00:00 Contact Center Tech Media Room en 2026-01-06T00:00:00+00:00 TomTom, SoundHound AI Partner for Voice Navigation at CES https://contactcentertechnologyinsights.com/uploads/data_img/695d310a4dae1_1767715082.jpg https://contactcentertechnologyinsights.com/news/tactful-ai-valu-partnership-fintech-cx 2026-01-06T18:39:58+00:00 Contact Center Tech Media Room en 2026-01-05T00:00:00+00:00 Tactful AI Partners With Valu to Enhance Fintech CX https://contactcentertechnologyinsights.com/uploads/data_img/695d56fe10cf2_1767724798.jpg https://contactcentertechnologyinsights.com/news/goml-emb-global-partnership-enterprise-generative-ai 2026-01-05T16:34:47+00:00 Contact Center Tech Media Room en 2026-01-05T00:00:00+00:00 GoML and EMB Global Partner to Scale Enterprise GenAI https://contactcentertechnologyinsights.com/uploads/data_img/695be82751c78_1767630887.png https://contactcentertechnologyinsights.com/news/jabil-acquires-hanley-energy-for-ai-data-centers 2026-01-06T18:39:28+00:00 Contact Center Tech Media Room en 2026-01-05T00:00:00+00:00 Jabil Acquires Hanley Energy to Power AI Data Centers https://contactcentertechnologyinsights.com/uploads/data_img/695d56e096650_1767724768.jpg https://contactcentertechnologyinsights.com/news/voagents-advances-enterprise-voice-ai-platform 2026-01-06T18:38:14+00:00 Contact Center Tech Media Room en 2026-01-05T00:00:00+00:00 VoAgents Advances Intelligent Voice AI for Enterprises https://contactcentertechnologyinsights.com/uploads/data_img/695d56967f656_1767724694.jpg https://contactcentertechnologyinsights.com/news/hackett-group-launches-xt-aixelerator-gen-ai 2026-01-05T13:41:10+00:00 Contact Center Tech Media Room en 2025-12-23T00:00:00+00:00 The Hackett Group Launches XT™ and AIXelerator™ https://contactcentertechnologyinsights.com/uploads/data_img/695bbf76a2d91_1767620470.jpg https://contactcentertechnologyinsights.com/news/crittora-launches-cryptographic-trust-layer-agentic-ai 2026-01-05T13:40:48+00:00 Contact Center Tech Media Room en 2025-12-23T00:00:00+00:00 Crittora Launches Cryptographic Trust for Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/695bbf6087aaa_1767620448.jpg https://contactcentertechnologyinsights.com/news/mutare-launches-voice-traffic-score-for-webex 2026-01-05T13:41:40+00:00 Contact Center Tech Media Room en 2025-12-23T00:00:00+00:00 Mutare Launches Voice Traffic Score for Webex Security https://contactcentertechnologyinsights.com/uploads/data_img/695bbf94c203f_1767620500.jpg https://contactcentertechnologyinsights.com/news/concentrix-launches-prebuilt-conversational-ai-agents 2026-01-05T13:40:23+00:00 Contact Center Tech Media Room en 2025-12-23T00:00:00+00:00 Concentrix Launches Pre-Built Conversational AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/695bbf4730d26_1767620423.jpg https://contactcentertechnologyinsights.com/news/minuscule-technologies-ai-voice-support-service-cloud 2025-12-23T13:30:59+00:00 Contact Center Tech Media Room en 2025-12-23T00:00:00+00:00 Minuscule Technologies Launches AI Voice Support https://contactcentertechnologyinsights.com/uploads/data_img/694a9993ec94a_1766496659.jpg https://contactcentertechnologyinsights.com/news/price-com-buy-with-ai-agentic-shopping-launch 2025-12-22T17:48:22+00:00 Contact Center Tech Media Room en 2025-12-22T00:00:00+00:00 Price.com Launches Buy with AI Agentic Shopping https://contactcentertechnologyinsights.com/uploads/data_img/6949846674d7a_1766425702.jpg https://contactcentertechnologyinsights.com/news/softwareone-genai-multi-agent-cost-optimization 2025-12-22T17:29:48+00:00 Contact Center Tech Media Room en 2025-12-22T00:00:00+00:00 SoftwareOne Launches GenAI Multi-Agent Optimization System https://contactcentertechnologyinsights.com/uploads/data_img/6949800ce97ad_1766424588.jpg https://contactcentertechnologyinsights.com/news/1point1-netcom-acquisition-bpm-expansion 2025-12-22T17:21:41+00:00 Contact Center Tech Media Room en 2025-12-22T00:00:00+00:00 1Point1 Solutions to Acquire Netcom in USD 33.37M Deal https://contactcentertechnologyinsights.com/uploads/data_img/69497e255922e_1766424101.jpg https://contactcentertechnologyinsights.com/news/hcl-software-acquires-wobby-ai-data-analyst-agents 2025-12-22T16:20:10+00:00 Contact Center Tech Media Room en 2025-12-22T00:00:00+00:00 HCLSoftware to Acquire AI Analytics Startup Wobby https://contactcentertechnologyinsights.com/uploads/data_img/69496fba56acf_1766420410.png https://contactcentertechnologyinsights.com/news/amazon-introduces-alexa-greetings-for-ring-doorbells 2025-12-22T17:52:02+00:00 Contact Center Tech Media Room en 2025-12-19T00:00:00+00:00 Amazon Launches Alexa+ Greetings for Ring Doorbells https://contactcentertechnologyinsights.com/uploads/data_img/694985426f5e1_1766425922.jpg https://contactcentertechnologyinsights.com/news/cerence-ai-to-showcase-agentic-ai-at-ces-2026 2025-12-22T17:51:44+00:00 Contact Center Tech Media Room en 2025-12-19T00:00:00+00:00 Cerence AI to Showcase Agentic AI Innovations at CES 2026 https://contactcentertechnologyinsights.com/uploads/data_img/6949853046c0f_1766425904.jpg https://contactcentertechnologyinsights.com/news/voyado-acquires-washere-to-expand-omnichannel-loyalty 2025-12-22T17:51:23+00:00 Contact Center Tech Media Room en 2025-12-19T00:00:00+00:00 Voyado Acquires WasHere to Strengthen Loyalty Capabilities https://contactcentertechnologyinsights.com/uploads/data_img/6949851be8c71_1766425883.jpg https://contactcentertechnologyinsights.com/news/achmea-egain-partnership-powers-digital-insurer 2025-12-22T17:51:07+00:00 Contact Center Tech Media Room en 2025-12-19T00:00:00+00:00 Achmea Selects eGain AI to Advance Digital Insurer Goals https://contactcentertechnologyinsights.com/uploads/data_img/6949850b407c5_1766425867.jpg https://contactcentertechnologyinsights.com/news/zendesk-acquires-unleash-ai-employee-service-upgrade 2025-12-22T17:50:46+00:00 Contact Center Tech Media Room en 2025-12-19T00:00:00+00:00 Zendesk Acquires Unleash to Advance AI Employee Service https://contactcentertechnologyinsights.com/uploads/data_img/694984f66effb_1766425846.jpg https://contactcentertechnologyinsights.com/news/cognizant-microsoft-expand-ai-transformation-partnership 2025-12-19T16:52:31+00:00 Contact Center Tech Media Room en 2025-12-18T00:00:00+00:00 Cognizant and Microsoft Expand AI Transformation Alliance https://contactcentertechnologyinsights.com/uploads/data_img/694442cb7e824_1766081227.jpg https://contactcentertechnologyinsights.com/news/voximplant-deepgram-production-voice-ai-integration 2025-12-18T17:57:00+00:00 Contact Center Tech Media Room en 2025-12-18T00:00:00+00:00 Voximplant and Deepgram Enable Production Voice AI https://contactcentertechnologyinsights.com/uploads/data_img/6944406c79f8b_1766080620.jpg https://contactcentertechnologyinsights.com/news/nasstar-ribbon-partnership-cloud-voice-transformation 2025-12-18T17:41:50+00:00 Contact Center Tech Media Room en 2025-12-18T00:00:00+00:00 Nasstar Selects Ribbon for UK Voice Network Upgrade https://contactcentertechnologyinsights.com/uploads/data_img/69443cde40daf_1766079710.jpg https://contactcentertechnologyinsights.com/news/avant-secures-growth-investment-from-court-square 2025-12-18T17:26:41+00:00 Contact Center Tech Media Room en 2025-12-18T00:00:00+00:00 AVANT Secures Strategic Growth Investment from Court Square https://contactcentertechnologyinsights.com/uploads/data_img/69443951418d5_1766078801.jpg https://contactcentertechnologyinsights.com/news/syncrux-introduces-optix-agentic-ai-platform 2025-12-18T17:26:28+00:00 Contact Center Tech Media Room en 2025-12-18T00:00:00+00:00 Syncrux Introduces Optix, an Advanced Agentic AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/694439444d4f5_1766078788.jpg https://contactcentertechnologyinsights.com/news/tcs-expands-aviva-uk-partnership-for-life-pensions 2025-12-18T17:26:13+00:00 Contact Center Tech Media Room en 2025-12-18T00:00:00+00:00 TCS Expands Aviva UK Partnership for Life & Pensions https://contactcentertechnologyinsights.com/uploads/data_img/6944393521b6f_1766078773.jpg https://contactcentertechnologyinsights.com/news/salesforce-acquires-qualified-agentic-ai-marketing 2025-12-18T17:25:55+00:00 Contact Center Tech Media Room en 2025-12-18T00:00:00+00:00 Salesforce to Acquire Qualified to Boost Agentic AI Marketing https://contactcentertechnologyinsights.com/uploads/data_img/6944392319be6_1766078755.jpg https://contactcentertechnologyinsights.com/news/mercans-launches-ai-powered-global-workforce-management-engine 2025-12-17T18:29:59+00:00 Contact Center Tech Media Room en 2025-12-17T00:00:00+00:00 Mercans Launches AI-Powered Global Workforce Engine https://contactcentertechnologyinsights.com/uploads/data_img/6942f6a76c675_1765996199.jpg https://contactcentertechnologyinsights.com/news/napster-partners-with-global-objects-for-digital-twins 2025-12-17T18:30:26+00:00 Contact Center Tech Media Room en 2025-12-17T00:00:00+00:00 Napster Partners with Global Objects to Power AI Commerce https://contactcentertechnologyinsights.com/uploads/data_img/6942f6c2e9a2d_1765996226.jpg https://contactcentertechnologyinsights.com/news/cloudbolt-signs-strategic-collaboration-agreement-with-aws 2025-12-17T17:33:23+00:00 Contact Center Tech Media Room en 2025-12-17T00:00:00+00:00 CloudBolt Signs Strategic Collaboration Agreement with AWS https://contactcentertechnologyinsights.com/uploads/data_img/6942e963a3e39_1765992803.jpg https://contactcentertechnologyinsights.com/news/mitel-named-leader-in-unified-communications-by-aragon 2025-12-17T18:29:14+00:00 Contact Center Tech Media Room en 2025-12-17T00:00:00+00:00 Mitel Named Leader in UC and Contact Center by Aragon https://contactcentertechnologyinsights.com/uploads/data_img/6942f67ab37c6_1765996154.jpg https://contactcentertechnologyinsights.com/news/freshworks-to-acquire-firehydrant-for-ai-native-serviceops 2025-12-18T10:14:48+00:00 Contact Center Tech Media Room en 2025-12-17T00:00:00+00:00 Freshworks to Acquire FireHydrant for Unified ServiceOps https://contactcentertechnologyinsights.com/uploads/data_img/6943d4184bafc_1766052888.jpg https://contactcentertechnologyinsights.com/news/asn-bank-signs-hcltech-deal-for-digital-transformation 2025-12-17T18:28:10+00:00 Contact Center Tech Media Room en 2025-12-17T00:00:00+00:00 ASN Bank Partners with HCLTech for Digital Transformation https://contactcentertechnologyinsights.com/uploads/data_img/6942f63a333a8_1765996090.jpg https://contactcentertechnologyinsights.com/news/salesforce-agentforce-life-sciences-selected-by-novartis 2025-12-17T18:27:18+00:00 Contact Center Tech Media Room en 2025-12-17T00:00:00+00:00 Salesforce Agentforce Chosen by Novartis for Global Engagement https://contactcentertechnologyinsights.com/uploads/data_img/6942f6069e69c_1765996038.jpg https://contactcentertechnologyinsights.com/news/assembled-servicenow-integration-workforce-intelligence 2025-12-16T17:23:16+00:00 Contact Center Tech Media Room en 2025-12-16T00:00:00+00:00 Assembled Launches Workforce Intelligence for ServiceNow https://contactcentertechnologyinsights.com/uploads/data_img/694195841de7a_1765905796.jpg https://contactcentertechnologyinsights.com/news/servicenow-completes-moveworks-acquisition-agentic-ai 2025-12-16T17:09:52+00:00 Contact Center Tech Media Room en 2025-12-16T00:00:00+00:00 ServiceNow Completes Moveworks Acquisition to Expand AI https://contactcentertechnologyinsights.com/uploads/data_img/694192603e107_1765904992.jpg https://contactcentertechnologyinsights.com/news/zoom-launches-ai-companion-3-agentic-workflows 2025-12-16T16:08:58+00:00 Contact Center Tech Media Room en 2025-12-16T00:00:00+00:00 Zoom Launches AI Companion 3.0 with Agentic Workflows https://contactcentertechnologyinsights.com/uploads/data_img/6941841ab9691_1765901338.jpg https://contactcentertechnologyinsights.com/news/procedureflow-nice-cxone-real-time-visual-agent-guidance 2025-12-16T15:55:17+00:00 Contact Center Tech Media Room en 2025-12-16T00:00:00+00:00 Procedureflow Integrates with NiCE CXone for Agent Guidance https://contactcentertechnologyinsights.com/uploads/data_img/694180e5c4154_1765900517.jpg https://contactcentertechnologyinsights.com/news/brivo-launches-voice-activated-ai-emergency-lockdown 2025-12-16T15:35:47+00:00 Contact Center Tech Media Room en 2025-12-16T00:00:00+00:00 Brivo Launches Voice-Activated AI Emergency Lockdown https://contactcentertechnologyinsights.com/uploads/data_img/69417c53400e1_1765899347.jpg https://contactcentertechnologyinsights.com/news/vonage-agentforce-voice-integration-salesforce-contact-center 2025-12-16T15:36:09+00:00 Contact Center Tech Media Room en 2025-12-16T00:00:00+00:00 Vonage Expands Salesforce Contact Center with Agentforce https://contactcentertechnologyinsights.com/uploads/data_img/69417c691f9e9_1765899369.jpg https://contactcentertechnologyinsights.com/news/nse-academy-hcltech-partnership-next-gen-digital-workforce 2025-12-16T15:36:47+00:00 Contact Center Tech Media Room en 2025-12-16T00:00:00+00:00 NSE Academy, HCLTech Partner to Build Digital Workforce https://contactcentertechnologyinsights.com/uploads/data_img/69417c8f33cbe_1765899407.jpg https://contactcentertechnologyinsights.com/news/polyai-raises-86m-series-d-for-enterprise-ai-agents 2025-12-15T18:18:47+00:00 Contact Center Tech Media Room en 2025-12-15T00:00:00+00:00 PolyAI Raises $86M Series D for Enterprise AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/69405107ac11f_1765822727.jpg https://contactcentertechnologyinsights.com/news/lodgiq-launches-ai-wizard-generative-ai-hotel-revenue 2025-12-16T13:50:22+00:00 Contact Center Tech Media Room en 2025-12-15T00:00:00+00:00 LodgIQ Launches AI Wizard for Hotel Revenue Intelligence https://contactcentertechnologyinsights.com/uploads/data_img/6941639ecccb3_1765893022.jpg https://contactcentertechnologyinsights.com/news/alliance-creative-group-launches-acgx-ai-marketing-agency 2025-12-15T18:19:59+00:00 Contact Center Tech Media Room en 2025-12-15T00:00:00+00:00 Alliance Creative Group Launches ACGX.AI Marketing Agency https://contactcentertechnologyinsights.com/uploads/data_img/6940514f8a638_1765822799.png https://contactcentertechnologyinsights.com/news/audiocodes-atento-go2uno-modernize-conversational-ivr 2025-12-15T18:19:41+00:00 Contact Center Tech Media Room en 2025-12-15T00:00:00+00:00 AudioCodes Delivers Large-Scale AI Voice Agent Deployment https://contactcentertechnologyinsights.com/uploads/data_img/6940513d72d22_1765822781.jpg https://contactcentertechnologyinsights.com/news/moveworks-unily-expand-partnership-intelligent-employee-experience 2025-12-15T18:29:15+00:00 Contact Center Tech Media Room en 2025-12-12T00:00:00+00:00 Moveworks & Unily Deepen Partnership for Smarter EX https://contactcentertechnologyinsights.com/uploads/data_img/6940537bae12b_1765823355.jpg https://contactcentertechnologyinsights.com/news/nextalk-expands-cloud-compatibility-with-major-contact-center-platforms 2025-12-15T18:28:38+00:00 Contact Center Tech Media Room en 2025-12-12T00:00:00+00:00 NexTalk Expands Cloud Compatibility for Accessible CX https://contactcentertechnologyinsights.com/uploads/data_img/69405356a5db2_1765823318.jpg https://contactcentertechnologyinsights.com/news/xebia-georgia-tech-collaborate-ai-workforce-training-research 2025-12-15T18:28:08+00:00 Contact Center Tech Media Room en 2025-12-12T00:00:00+00:00 Xebia & Georgia Tech Partner to Advance AI Workforce Skills https://contactcentertechnologyinsights.com/uploads/data_img/69405338dc140_1765823288.jpg https://contactcentertechnologyinsights.com/news/movate-acquires-solomo-expands-salesforce-healthcare-ai-capabilities 2025-12-15T18:27:31+00:00 Contact Center Tech Media Room en 2025-12-12T00:00:00+00:00 Movate Expands Salesforce & AI Strength Through Solomo Deal https://contactcentertechnologyinsights.com/uploads/data_img/694053138fab4_1765823251.jpg https://contactcentertechnologyinsights.com/news/hgc-cisco-launch-secured-broadband-2-0-for-hong-kong-enterprises 2025-12-15T18:26:11+00:00 Contact Center Tech Media Room en 2025-12-12T00:00:00+00:00 HGC & Cisco Launch Secured Broadband 2.0 for HK Enterprises https://contactcentertechnologyinsights.com/uploads/data_img/694052c34923f_1765823171.jpg https://contactcentertechnologyinsights.com/news/wipro-google-cloud-expand-partnership-to-advance-ai-productivity 2025-12-15T18:25:39+00:00 Contact Center Tech Media Room en 2025-12-12T00:00:00+00:00 Wipro Expands Google Cloud Partnership to Boost AI Productivity https://contactcentertechnologyinsights.com/uploads/data_img/694052a3e174f_1765823139.jpg https://contactcentertechnologyinsights.com/news/samsung-amazon-expand-digital-experiences-uae-saudi-arabia 2025-12-11T18:38:10+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 Samsung and Amazon Expand Digital CX in UAE & Saudi Arabia https://contactcentertechnologyinsights.com/uploads/data_img/693b0f9209a9b_1765478290.jpg https://contactcentertechnologyinsights.com/news/cerence-ai-launches-dealer-ownership-agents-expand-automotive 2025-12-11T18:25:27+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 Cerence AI Debuts Dealer & Ownership Agents for Auto Ecosystem https://contactcentertechnologyinsights.com/uploads/data_img/693b0c9734fb8_1765477527.jpg https://contactcentertechnologyinsights.com/news/pci-pal-accelerates-mcp-support-secure-conversational-ai-integration 2025-12-11T18:35:31+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 PCI Pal Accelerates MCP Support for Secure AI Systems https://contactcentertechnologyinsights.com/uploads/data_img/693b0ef3eafa9_1765478131.jpg https://contactcentertechnologyinsights.com/news/enreach-cataleya-expand-ucaas-across-asia-pacific-smart-contact 2025-12-11T18:29:28+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 Enreach and Cataleya Partner to Expand UCaaS in APAC https://contactcentertechnologyinsights.com/uploads/data_img/693b0d88cb978_1765477768.jpg https://contactcentertechnologyinsights.com/news/thales-launches-ai-security-fabric-for-llm-agentic-ai-protection 2025-12-16T14:33:46+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 Thales Launches AI Security Fabric for LLM Protection https://contactcentertechnologyinsights.com/uploads/data_img/69416dcad776c_1765895626.jpg https://contactcentertechnologyinsights.com/news/tcs-acquires-coastal-cloud-strengthens-salesforce-consulting 2025-12-16T14:33:20+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 TCS Acquires Coastal Cloud to Boost Salesforce Expertise https://contactcentertechnologyinsights.com/uploads/data_img/69416db0330c9_1765895600.jpg https://contactcentertechnologyinsights.com/news/twilio-nava-strategic-partnership-expand-brazil-customer-engagement 2025-12-11T18:30:06+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 Nava and Twilio Announce Strategic Partnership in Brazil https://contactcentertechnologyinsights.com/uploads/data_img/693b0dae428d4_1765477806.jpg https://contactcentertechnologyinsights.com/news/servify-att-expand-business-protect-enterprise-device-plans 2025-12-11T13:40:23+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 Servify Expands AT&T Business Protect with Enterprise Plans https://contactcentertechnologyinsights.com/uploads/data_img/693ac9c7a8519_1765460423.jpg https://contactcentertechnologyinsights.com/news/precisely-agentic-ai-update-enhances-engageone-rapidcx-platform 2025-12-11T13:24:42+00:00 Contact Center Tech Media Room en 2025-12-11T00:00:00+00:00 Precisely Adds Agentic AI to Strengthen EngageOne RapidCX https://contactcentertechnologyinsights.com/uploads/data_img/693ac61a91029_1765459482.jpg https://contactcentertechnologyinsights.com/news/kustomer-launches-data-explorer-natural-language-cx-analytics 2025-12-10T18:46:20+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 Kustomer Launches Data Explorer for Natural Language CX Insights https://contactcentertechnologyinsights.com/uploads/data_img/6939bffc466ac_1765392380.jpg https://contactcentertechnologyinsights.com/news/soundhound-opentable-in-vehicle-voice-ai-dining-reservations 2025-12-10T18:33:09+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 SoundHound Adds OpenTable for In-Car Voice Reservations https://contactcentertechnologyinsights.com/uploads/data_img/6939bce5c016d_1765391589.jpg https://contactcentertechnologyinsights.com/news/dialpad-florida-panthers-real-time-ai-business-communications 2025-12-10T18:25:49+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 Dialpad Brings Real-Time AI Communication to Florida Panthers https://contactcentertechnologyinsights.com/uploads/data_img/6939bb2d2a6e9_1765391149.jpg https://contactcentertechnologyinsights.com/news/dario-launches-darioiq-ai-in-health-app-for-hypertension-members 2025-12-10T18:15:38+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 Dario Launches DarioIQ™ AI for Hypertension App Users https://contactcentertechnologyinsights.com/uploads/data_img/6939b8ca629ef_1765390538.jpg https://contactcentertechnologyinsights.com/news/pdfiller-launches-chat-with-pdf-ai-for-conversational-doc-interaction 2025-12-10T18:04:15+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 pdfFiller Unveils Chat with PDF, a New AI Document Assistant https://contactcentertechnologyinsights.com/uploads/data_img/6939b61f9d8ce_1765389855.jpg https://contactcentertechnologyinsights.com/news/calltower-enhances-federal-cx-with-fedramp-authorized-genesys-cloud 2025-12-10T17:52:45+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 CallTower Expands Secure CX with FedRAMP Genesys Cloud https://contactcentertechnologyinsights.com/uploads/data_img/6939b36d54270_1765389165.jpg https://contactcentertechnologyinsights.com/news/nice-cxone-mpower-launches-dedicated-ai-customer-experience-platform-sa 2025-12-10T17:39:45+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 NiCE Launches Local CXone Mpower AI Platform in South Africa https://contactcentertechnologyinsights.com/uploads/data_img/6939b06130149_1765388385.jpg https://contactcentertechnologyinsights.com/news/cis-astrix-cequence-ai-security-guidance 2025-12-10T15:40:03+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 CIS, Astrix & Cequence Partner to Strengthen AI Security https://contactcentertechnologyinsights.com/uploads/data_img/693994535ac59_1765381203.jpg https://contactcentertechnologyinsights.com/news/grid-dynamics-and-aws-collaboration-for-generative-ai 2025-12-10T15:24:30+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 Grid Dynamics Partners with AWS to Advance Generative AI https://contactcentertechnologyinsights.com/uploads/data_img/693990ae75085_1765380270.jpg https://contactcentertechnologyinsights.com/news/cyient-launches-network-modernization-cec-lisbon 2025-12-10T15:11:09+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 Cyient Launches Network Modernization Center in Lisbon https://contactcentertechnologyinsights.com/uploads/data_img/69398d8d87495_1765379469.jpg https://contactcentertechnologyinsights.com/news/google-gemini-government-selected-for-genai-mil 2025-12-10T14:52:41+00:00 Contact Center Tech Media Room en 2025-12-10T00:00:00+00:00 Google’s Gemini AI Chosen to Power DoW’s GenAI.mil Platform https://contactcentertechnologyinsights.com/uploads/data_img/69398939ea91c_1765378361.jpg https://contactcentertechnologyinsights.com/news/leapxpert-launches-platform-3-0-to-transform-enterprise-messaging 2025-12-09T18:39:32+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 LeapXpert Launches Platform 3.0 to Transform Enterprise Messaging https://contactcentertechnologyinsights.com/uploads/data_img/69386ce413026_1765305572.jpg https://contactcentertechnologyinsights.com/news/cresta-launches-agent-ops-center-for-human-ai-cx-workforce 2025-12-10T14:39:31+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 Cresta Launches Agent Ops Center for Human-AI CX Workforce https://contactcentertechnologyinsights.com/uploads/data_img/693986237a392_1765377571.jpg https://contactcentertechnologyinsights.com/news/thoma-bravo-completes-acquisition-of-ai-leader-verint 2025-12-09T18:13:25+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 Thoma Bravo Completes Acquisition of AI Leader Verint https://contactcentertechnologyinsights.com/uploads/data_img/693866c578e29_1765304005.jpg https://contactcentertechnologyinsights.com/news/uipath-and-talkdesk-partner-to-transform-customer-experience 2025-12-09T17:52:55+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 UiPath & Talkdesk Partner to Transform Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/693861f7616a5_1765302775.jpg https://contactcentertechnologyinsights.com/news/nextech3d-ai-to-acquire-krafty-labs-expanding-ai-event-solutions 2025-12-10T14:29:55+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 Nextech3D.ai to Acquire Krafty Labs, Expanding AI Event Solutions https://contactcentertechnologyinsights.com/uploads/data_img/693983e3abc6d_1765376995.jpg https://contactcentertechnologyinsights.com/news/onvisource-launches-engagehub-an-ai-native-contact-center-platform 2025-12-10T14:30:24+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 OnviSource Launches EngageHub, an AI-Native Contact Center Platform https://contactcentertechnologyinsights.com/uploads/data_img/6939840048a14_1765377024.jpg https://contactcentertechnologyinsights.com/news/hcltech-partners-with-dolphin-semiconductor-to-build-energy-efficient-chips-for-iot-and-data 2025-12-10T14:25:46+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 HCLTech Partners with Dolphin Semiconductor to Build Energy-Efficient Chips for IoT and Data https://contactcentertechnologyinsights.com/uploads/data_img/693982ea6266c_1765376746.jpg https://contactcentertechnologyinsights.com/news/sandboxaq-launches-ai-spm-to-combat-hidden-ai-security-risks 2025-12-10T14:31:32+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 SandboxAQ Launches AI-SPM to Combat Hidden AI Security Risks https://contactcentertechnologyinsights.com/uploads/data_img/693984446104b_1765377092.jpg https://contactcentertechnologyinsights.com/news/kustomer-launches-ai-assistants-to-simplify-and-scale-cx 2025-12-10T14:27:12+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 Kustomer Launches AI Assistants to Simplify and Scale CX https://contactcentertechnologyinsights.com/uploads/data_img/6939834076536_1765376832.jpg https://contactcentertechnologyinsights.com/news/levi-strauss-teams-with-microsoft-to-create-advanced-ai-agent 2025-12-10T14:28:49+00:00 Contact Center Tech Media Room en 2025-12-09T00:00:00+00:00 Levi Strauss Teams with Microsoft to Create Advanced AI Agent https://contactcentertechnologyinsights.com/uploads/data_img/693983a12b5f3_1765376929.jpg https://contactcentertechnologyinsights.com/news/patero-and-carahsoft-partner-to-audit-crypto-for-post-quantum-shift 2025-12-10T14:30:51+00:00 Contact Center Tech Media Room en 2025-12-08T00:00:00+00:00 Patero & Carahsoft Partner to Audit Crypto for Post-Quantum Shift https://contactcentertechnologyinsights.com/uploads/data_img/6939841b67f58_1765377051.jpg https://contactcentertechnologyinsights.com/news/ibm-to-acquire-confluent-for-enterprise-generative-ai-platform 2025-12-08T18:11:31+00:00 Contact Center Tech Media Room en 2025-12-08T00:00:00+00:00 IBM to Acquire Confluent for Enterprise Generative AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/693714d384254_1765217491.jpg https://contactcentertechnologyinsights.com/news/engagelab-unveils-livedesk-ai-platform-transforming-cx 2025-12-10T14:25:10+00:00 Contact Center Tech Media Room en 2025-12-08T00:00:00+00:00 EngageLab Unveils LiveDesk, AI Platform Transforming CX https://contactcentertechnologyinsights.com/uploads/data_img/693982c6763e1_1765376710.jpg https://contactcentertechnologyinsights.com/news/zs-acquires-torrent-consulting-to-boost-salesforce-ai-in-healthcare 2025-12-10T14:32:15+00:00 Contact Center Tech Media Room en 2025-12-08T00:00:00+00:00 ZS Acquires Torrent Consulting to Boost Salesforce AI in Healthcare https://contactcentertechnologyinsights.com/uploads/data_img/6939846f2a653_1765377135.jpg https://contactcentertechnologyinsights.com/news/zte-mmu-expand-partnership-to-advance-ai-and-cybersecurity-training 2025-12-10T14:32:42+00:00 Contact Center Tech Media Room en 2025-12-08T00:00:00+00:00 ZTE, MMU Expand Partnership to Advance AI & Cybersecurity Training https://contactcentertechnologyinsights.com/uploads/data_img/6939848a8b46d_1765377162.jpg https://contactcentertechnologyinsights.com/news/nobelbiz-callers-launch-carrier-grade-ai-voice-chat-platform 2025-12-11T18:34:56+00:00 Contact Center Tech Media Room en 2025-12-05T00:00:00+00:00 NobelBiz & Callers Launch Carrier-Grade AI Voice and Chat Platform https://contactcentertechnologyinsights.com/uploads/data_img/693b0ed065172_1765478096.jpg https://contactcentertechnologyinsights.com/news/google-replit-partnership-expands-enterprise-ai-coding-capabilities 2025-12-11T18:32:38+00:00 Contact Center Tech Media Room en 2025-12-05T00:00:00+00:00 Google & Replit Partner to Expand AI Coding for Enterprises https://contactcentertechnologyinsights.com/uploads/data_img/693b0e46e69df_1765477958.jpg https://contactcentertechnologyinsights.com/news/subgen-ai-mindshore-partnership-serenity-star-adoption 2025-12-16T14:32:51+00:00 Contact Center Tech Media Room en 2025-12-05T00:00:00+00:00 Subgen AI Partners With Mindshore to Expand Serenity Star Adoption https://contactcentertechnologyinsights.com/uploads/data_img/69416d93c5a1b_1765895571.jpg https://contactcentertechnologyinsights.com/news/snowflake-anthropic-200m-partnership-agentic-ai-launch 2025-12-16T14:32:20+00:00 Contact Center Tech Media Room en 2025-12-04T00:00:00+00:00 Snowflake & Anthropic Announce $200M Deal to Deliver Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/69416d7455ac4_1765895540.jpg https://contactcentertechnologyinsights.com/news/salesforce-agentforce-360-aws-marketplace-launch 2025-12-11T18:36:59+00:00 Contact Center Tech Media Room en 2025-12-04T00:00:00+00:00 Salesforce Launches Agentforce 360 for AWS on AWS Marketplace https://contactcentertechnologyinsights.com/uploads/data_img/693b0f4ba7794_1765478219.jpg https://contactcentertechnologyinsights.com/news/scottish-widows-adclear-ai-marketing-compliance-partnership 2025-12-05T10:31:08+00:00 Contact Center Tech Media Room en 2025-12-04T00:00:00+00:00 Scottish Widows Partners With Adclear to Transform Marketing Compliance With AI https://contactcentertechnologyinsights.com/uploads/data_img/6932b46c6b63b_1764930668.jpg https://contactcentertechnologyinsights.com/news/viavi-qnu-labs-quantum-safe-network-security-partnership 2025-12-05T10:30:54+00:00 Contact Center Tech Media Room en 2025-12-04T00:00:00+00:00 VIAVI and QNu Labs Partner to Accelerate Quantum-Safe Network Security Innovation https://contactcentertechnologyinsights.com/uploads/data_img/6932b45e96874_1764930654.jpg https://contactcentertechnologyinsights.com/news/qts-uw-madison-nelson-institute-sustainable-infrastructure-partnership 2025-12-11T18:28:07+00:00 Contact Center Tech Media Room en 2025-12-04T00:00:00+00:00 QTS Data Centers Partners With UW–Madison to Advance Sustainable Infrastructure https://contactcentertechnologyinsights.com/uploads/data_img/693b0d3790a5a_1765477687.jpg https://contactcentertechnologyinsights.com/news/nvidia-palantir-ai-partnership-enterprise-infrastructure 2025-12-05T10:32:36+00:00 Contact Center Tech Media Room en 2025-12-04T00:00:00+00:00 NVIDIA and Palantir Partner to Build Next-Gen Enterprise AI Infrastructure https://contactcentertechnologyinsights.com/uploads/data_img/6932b4c40e1c4_1764930756.jpg https://contactcentertechnologyinsights.com/news/tata-communications-acquires-commotion-inc-51-percent-for-ai-transformation 2025-12-03T16:12:05+00:00 Contact Center Tech Media Room en 2025-12-02T00:00:00+00:00 Tata Communications Acquires 51% of Commotion Inc. to Accelerate AI-First Transformation https://contactcentertechnologyinsights.com/uploads/data_img/69306155dd970_1764778325.jpg https://contactcentertechnologyinsights.com/news/hsbc-mistral-ai-generative-ai-partnership 2025-12-03T16:12:19+00:00 Contact Center Tech Media Room en 2025-12-02T00:00:00+00:00 HSBC Partners with Mistral AI to Boost Generative AI Across Global Banking Operations https://contactcentertechnologyinsights.com/uploads/data_img/6930616384b14_1764778339.jpg https://contactcentertechnologyinsights.com/news/rubrik-agent-cloud-amazon-bedrock-agentcore-ai-governance 2025-12-03T16:12:36+00:00 Contact Center Tech Media Room en 2025-12-02T00:00:00+00:00 Rubrik Launches Agent Cloud for Amazon Bedrock AgentCore to Enhance AI Governance and Security https://contactcentertechnologyinsights.com/uploads/data_img/693061745cc96_1764778356.jpg https://contactcentertechnologyinsights.com/news/chatbar-ai-anam-partnership-human-real-ai-personas-launch 2025-12-03T16:12:52+00:00 Contact Center Tech Media Room en 2025-12-02T00:00:00+00:00 ChatBar AI and Anam Partner to Launch Real-Time Human-Real AI Personas https://contactcentertechnologyinsights.com/uploads/data_img/693061845b84a_1764778372.jpg https://contactcentertechnologyinsights.com/news/netskope-launches-security-framework-for-model-context-protocol-mcp 2025-12-03T16:13:08+00:00 Contact Center Tech Media Room en 2025-12-02T00:00:00+00:00 Netskope Launches New Security Framework for MCP as AI Agent Adoption Accelerates https://contactcentertechnologyinsights.com/uploads/data_img/693061941599e_1764778388.jpg https://contactcentertechnologyinsights.com/news/bytedance-ai-voice-assistant-zte-nubia-m153-smartphone-launch 2025-12-02T11:41:30+00:00 Contact Center Tech Media Room en 2025-12-01T00:00:00+00:00 ByteDance Launches New AI Voice Assistant on ZTE Nubia M153 Prototype https://contactcentertechnologyinsights.com/uploads/data_img/692ed06aa8c7f_1764675690.jpg https://contactcentertechnologyinsights.com/news/cci-global-378-million-africa-expansion-investment 2025-12-02T11:41:17+00:00 Contact Center Tech Media Room en 2025-12-01T00:00:00+00:00 CCI Global Invests $378M to Accelerate Expansion Across Africa and EMEA https://contactcentertechnologyinsights.com/uploads/data_img/692ed05d077e2_1764675677.jpg https://contactcentertechnologyinsights.com/news/asiacell-evam-strategic-partnership-real-time-customer-engagement 2025-12-02T11:40:59+00:00 Contact Center Tech Media Room en 2025-12-01T00:00:00+00:00 Asiacell Partners with Evam to Transform Real-Time Customer Engagement in Iraq https://contactcentertechnologyinsights.com/uploads/data_img/692ed04b1236d_1764675659.jpg https://contactcentertechnologyinsights.com/news/my-country-mobile-telco-mno-partnerships-ucaas-ccaas-cpaas 2025-12-02T18:10:00+00:00 Contact Center Tech Media Room en 2025-12-01T00:00:00+00:00 My Country Mobile Expands Telco & MNO Partnerships to Scale UCaaS, CCaaS & CPaaS https://contactcentertechnologyinsights.com/uploads/data_img/692f2b786f3fe_1764699000.jpg https://contactcentertechnologyinsights.com/news/8x8-boosts-customer-data-privacy-with-new-cloud-standard 2025-12-02T11:48:28+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 8x8 Boosts Customer Data Privacy with New Cloud Standard https://contactcentertechnologyinsights.com/uploads/data_img/692ed20cdd87a_1764676108.jpg https://contactcentertechnologyinsights.com/news/ai21-labs-and-together-ai-join-forces-to-expand-open-source-ai 2025-12-02T11:48:42+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 AI21 Labs & Together AI Join Forces to Expand Open-Source AI https://contactcentertechnologyinsights.com/uploads/data_img/692ed21ab67ba_1764676122.jpg https://contactcentertechnologyinsights.com/news/ooredoo-introduces-avatar-ai-assistant-to-improve-cx 2025-12-18T13:07:03+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 Ooredoo Introduces Avatar AI Assistant to Improve CX https://contactcentertechnologyinsights.com/uploads/data_img/6943fc77c29ff_1766063223.jpg https://contactcentertechnologyinsights.com/news/perplexity-launches-ai-shopping-assistant-for-us-with-paypal 2025-12-18T13:07:29+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 Perplexity Launches AI Shopping Assistant for US with PayPal https://contactcentertechnologyinsights.com/uploads/data_img/6943fc91394fc_1766063249.jpg https://contactcentertechnologyinsights.com/news/tencent-cloud-and-cartesia-team-up-to-boost-real-time-voice-ai 2025-12-18T13:09:49+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 Tencent Cloud & Cartesia Team Up to Boost Real-Time Voice AI https://contactcentertechnologyinsights.com/uploads/data_img/6943fd1dc4750_1766063389.jpg https://contactcentertechnologyinsights.com/news/zoom-ai-is-in-high-demand-among-top-contact-centers 2025-12-18T13:11:32+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 Zoom AI Is in High Demand Among Top Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/6943fd84a0712_1766063492.jpg https://contactcentertechnologyinsights.com/news/comnica-chooses-didww-to-power-global-contact-center-services 2025-11-26T16:25:33+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 Comnica Chooses DIDWW to Power Global Contact Center Services https://contactcentertechnologyinsights.com/uploads/data_img/692729fdd44e0_1764174333.jpg https://contactcentertechnologyinsights.com/news/wipro-and-iisc-partner-to-drive-innovation-in-frontier-technologies 2025-12-18T13:10:18+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 Wipro and IISc Partner to Drive Innovation in Frontier Technologies https://contactcentertechnologyinsights.com/uploads/data_img/6943fd3adae37_1766063418.jpg https://contactcentertechnologyinsights.com/news/tcs-drives-aldi-south-s-global-digital-shift-with-ai-cloud 2025-11-26T14:33:59+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 TCS Drives ALDI SOUTH’s Global Digital Shift with AI Cloud https://contactcentertechnologyinsights.com/uploads/data_img/69270fd7f1d7e_1764167639.jpg https://contactcentertechnologyinsights.com/news/zoom-acquires-brighthire-to-add-ai-hiring-tools-to-workplace 2025-12-18T13:10:48+00:00 Contact Center Tech Media Room en 2025-11-26T00:00:00+00:00 Zoom acquires BrightHire to add AI hiring tools to Workplace https://contactcentertechnologyinsights.com/uploads/data_img/6943fd5833665_1766063448.jpg https://contactcentertechnologyinsights.com/news/nissan-usa-appoints-matador-ai-as-official-certified-ai-lead-nurturing-partner 2025-12-18T13:06:04+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 Nissan USA Appoints Matador AI as Official Certified AI Lead Nurturing Partner https://contactcentertechnologyinsights.com/uploads/data_img/6943fc3ce3360_1766063164.jpg https://contactcentertechnologyinsights.com/news/gomboc-ai-and-carahsoft-partner-to-boost-public-sector-cloud-efficiency 2025-12-18T13:05:04+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 Gomboc AI & Carahsoft Partner to Boost Public Sector Cloud Efficiency https://contactcentertechnologyinsights.com/uploads/data_img/6943fc009aeb2_1766063104.jpg https://contactcentertechnologyinsights.com/news/hedy-ai-launches-topic-insights-first-crosssession-meeting-ai 2025-12-18T13:05:30+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 Hedy AI Launches Topic Insights, First Cross-Session Meeting AI https://contactcentertechnologyinsights.com/uploads/data_img/6943fc1a4bc71_1766063130.jpg https://contactcentertechnologyinsights.com/news/soundhound-ai-and-parkopedia-introduce-voice-ai-for-parking-search-and-payment 2025-12-18T13:08:52+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 SoundHound AI and Parkopedia Introduce Voice AI for Parking Search & Payment https://contactcentertechnologyinsights.com/uploads/data_img/6943fce414279_1766063332.jpg https://contactcentertechnologyinsights.com/news/proximus-and-starlink-partner-to-grow-direct-to-cell-satellite-access 2025-12-18T13:08:22+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 Proximus & Starlink Partner to Grow Direct-to-Cell Satellite Access https://contactcentertechnologyinsights.com/uploads/data_img/6943fcc6ebefb_1766063302.jpg https://contactcentertechnologyinsights.com/news/tampa-general-hospital-and-hyro-partner-to-transform-call-centers-with-ai 2025-12-18T13:09:17+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 Tampa General Hospital & Hyro Partner to Transform Call Centers with AI https://contactcentertechnologyinsights.com/uploads/data_img/6943fcfdd9629_1766063357.jpg https://contactcentertechnologyinsights.com/news/telnyx-and-yeastar-partner-to-give-businesses-control-of-unified-communications 2025-11-25T15:51:58+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 Telnyx & Yeastar Partner to Give Businesses Control of Unified Communications https://contactcentertechnologyinsights.com/uploads/data_img/6925cbcee8c16_1764084686.jpg https://contactcentertechnologyinsights.com/news/commercial-bank-of-dubai-opens-contact-centre-in-rak 2025-12-18T13:04:40+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 Commercial Bank of Dubai Opens Contact Centre in RAK https://contactcentertechnologyinsights.com/uploads/data_img/6943fbe8165a5_1766063080.jpg https://contactcentertechnologyinsights.com/news/nokia-to-invest-usd-4-billion-in-u-s-ai-ready-r-and-d-and-manufacturing 2025-12-18T13:06:34+00:00 Contact Center Tech Media Room en 2025-11-25T00:00:00+00:00 Nokia to Invest $4B in U.S. AI-Ready R&D and Manufacturing https://contactcentertechnologyinsights.com/uploads/data_img/6943fc5ae9431_1766063194.jpg https://contactcentertechnologyinsights.com/news/kyndryl-introduces-agentic-ai-services-for-mainframes 2025-11-24T18:32:24+00:00 Contact Center Tech Media Room en 2025-11-24T00:00:00+00:00 Kyndryl Introduces Agentic AI Services for Mainframes https://contactcentertechnologyinsights.com/uploads/data_img/6924a4b877383_1764009144.jpg https://contactcentertechnologyinsights.com/news/tapgoods-launches-tapwise-ai-insights-agent-for-rentals 2025-11-24T18:22:07+00:00 Contact Center Tech Media Room en 2025-11-24T00:00:00+00:00 TapGoods Launches TapWise, AI Insights Agent for Rentals https://contactcentertechnologyinsights.com/uploads/data_img/6924a24f5bacf_1764008527.jpg https://contactcentertechnologyinsights.com/news/numa-introduces-voice-ai-smart-inbox-for-customer-calls 2025-11-24T18:12:23+00:00 Contact Center Tech Media Room en 2025-11-24T00:00:00+00:00 Numa Introduces Voice AI Smart Inbox for Customer Calls https://contactcentertechnologyinsights.com/uploads/data_img/6924a007a0ff5_1764007943.jpg https://contactcentertechnologyinsights.com/news/sysaid-launches-full-agentic-coding-in-ai-agent-builder 2025-11-24T18:01:09+00:00 Contact Center Tech Media Room en 2025-11-24T00:00:00+00:00 SysAid Launches Full Agentic Coding in AI Agent Builder https://contactcentertechnologyinsights.com/uploads/data_img/69249d65d64e1_1764007269.jpg https://contactcentertechnologyinsights.com/news/fullestop-launches-agentic-ai-division-for-workflow-automation 2025-11-24T17:52:40+00:00 Contact Center Tech Media Room en 2025-11-24T00:00:00+00:00 Fullestop Launches Agentic AI Division for Workflow Automation https://contactcentertechnologyinsights.com/uploads/data_img/69249b68dfb35_1764006760.jpg https://contactcentertechnologyinsights.com/news/bendigo-bank-expands-google-cloud-partnership-for-cx-boost 2025-11-24T17:37:54+00:00 Contact Center Tech Media Room en 2025-11-24T00:00:00+00:00 Bendigo Bank Expands Google Cloud Partnership for CX Boost https://contactcentertechnologyinsights.com/uploads/data_img/692497f24fae5_1764005874.jpg https://contactcentertechnologyinsights.com/news/ringover-launches-pitch-room-an-ai-sales-call-simulator 2025-11-24T16:25:38+00:00 Contact Center Tech Media Room en 2025-11-24T00:00:00+00:00 Ringover Launches Pitch Room, an AI Sales Call Simulator https://contactcentertechnologyinsights.com/uploads/data_img/69248702a9e12_1764001538.jpg https://contactcentertechnologyinsights.com/news/tcs-gets-usd-1-billion-from-tpg-to-boost-hypervault-ai-data-centers 2025-11-24T16:12:20+00:00 Contact Center Tech Media Room en 2025-11-24T00:00:00+00:00 TCS Gets $1B from TPG to Boost HyperVault AI Data Centers https://contactcentertechnologyinsights.com/uploads/data_img/692483e45015a_1764000740.jpg https://contactcentertechnologyinsights.com/news/conservation-x-labs-meta-launch-dataset-to-transform-ai 2025-11-21T18:40:59+00:00 Contact Center Tech Media Room en 2025-11-21T00:00:00+00:00 Conservation X Labs, Meta Launch Dataset to Transform AI https://contactcentertechnologyinsights.com/uploads/data_img/6920afbdb8002_1763749821.jpg https://contactcentertechnologyinsights.com/news/onboard-ai-and-cedarssinai-partner-to-scale-responsible-ai 2025-11-21T18:39:57+00:00 Contact Center Tech Media Room en 2025-11-21T00:00:00+00:00 Onboard AI & Cedars-Sinai Partner to Scale Responsible AI https://contactcentertechnologyinsights.com/uploads/data_img/6920ab420c98a_1763748674.jpg https://contactcentertechnologyinsights.com/news/infobip-upgrades-voice-solutions-to-restore-consumer-trust-in-north-america 2025-11-24T14:06:05+00:00 Contact Center Tech Media Room en 2025-11-21T00:00:00+00:00 Infobip Upgrades Voice Solutions to Restore Consumer Trust in North America https://contactcentertechnologyinsights.com/uploads/data_img/6924664db0fb4_1763993165.jpg https://contactcentertechnologyinsights.com/news/cyberark-unveils-identity-security-solution-for-ai-agents 2025-11-24T14:05:35+00:00 Contact Center Tech Media Room en 2025-11-21T00:00:00+00:00 CyberArk Unveils Identity Security Solution for AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/6924662f23110_1763993135.jpg https://contactcentertechnologyinsights.com/news/palo-alto-networks-buying-chronosphere-for-usd-3-35-billion-boosts-ai 2025-11-24T14:04:50+00:00 Contact Center Tech Media Room en 2025-11-21T00:00:00+00:00 Palo Alto Networks Buying Chronosphere for USD 3 35 Billion Boosts AI https://contactcentertechnologyinsights.com/uploads/data_img/69246602cf312_1763993090.jpg https://contactcentertechnologyinsights.com/news/ukg-becomes-hr-pay-workforce-partner-for-aston-martin-formula-one-team 2025-11-21T15:53:57+00:00 Contact Center Tech Media Room en 2025-11-21T00:00:00+00:00 UKG Becomes HR, Pay & Workforce Partner for Aston Martin Formula One Team https://contactcentertechnologyinsights.com/uploads/data_img/69208b15cac08_1763740437.jpg https://contactcentertechnologyinsights.com/news/hudson-launches-hudsonflow-human-led-agentic-ai-for-rpo 2025-11-21T15:52:08+00:00 Contact Center Tech Media Room en 2025-11-21T00:00:00+00:00 Hudson Launches HudsonFlow, Human-Led Agentic AI for RPO https://contactcentertechnologyinsights.com/uploads/data_img/69208aa8b3cb1_1763740328.jpg https://contactcentertechnologyinsights.com/news/adp-debuts-unified-global-workforce-management-suite-for-hcm 2025-11-21T15:49:04+00:00 Contact Center Tech Media Room en 2025-11-21T00:00:00+00:00 ADP Debuts Unified Global Workforce Management Suite for HCM https://contactcentertechnologyinsights.com/uploads/data_img/692089f0426cc_1763740144.jpg https://contactcentertechnologyinsights.com/news/salesforce-debuts-tools-to-monitor-and-optimize-ai-agents 2025-11-21T15:52:37+00:00 Contact Center Tech Media Room en 2025-11-20T00:00:00+00:00 Salesforce Debuts Tools to Monitor and Optimize AI Agents https://contactcentertechnologyinsights.com/uploads/data_img/69208ac50e470_1763740357.jpg https://contactcentertechnologyinsights.com/news/advancedcare-inbox-health-bring-ai-automation-to-billing 2025-11-21T15:50:01+00:00 Contact Center Tech Media Room en 2025-11-20T00:00:00+00:00 AdvancedCare, Inbox Health Bring AI Automation to Billing https://contactcentertechnologyinsights.com/uploads/data_img/69208a29e7d63_1763740201.jpg https://contactcentertechnologyinsights.com/news/sprinklr-and-samy-unveil-nextgen-cx-for-global-brands 2025-11-21T15:52:57+00:00 Contact Center Tech Media Room en 2025-11-20T00:00:00+00:00 Sprinklr and SAMY Unveil Next-Gen CX for Global Brands https://contactcentertechnologyinsights.com/uploads/data_img/69208ad9f2887_1763740377.jpg https://contactcentertechnologyinsights.com/news/zendesk-expands-microsoft-integration-for-secure-ai-services 2025-11-21T15:54:27+00:00 Contact Center Tech Media Room en 2025-11-20T00:00:00+00:00 Zendesk Expands Microsoft Integration for Secure AI Services https://contactcentertechnologyinsights.com/uploads/data_img/69208b3338089_1763740467.jpg https://contactcentertechnologyinsights.com/news/devrev-integrates-with-microsoft-fabric-to-unify-enterprise-data 2025-11-21T15:51:36+00:00 Contact Center Tech Media Room en 2025-11-20T00:00:00+00:00 DevRev Integrates with Microsoft Fabric to Unify Enterprise Data https://contactcentertechnologyinsights.com/uploads/data_img/69208a88871b9_1763740296.jpg https://contactcentertechnologyinsights.com/news/circana-extends-yahoo-dsp-partnership-for-conversion-feeds 2025-11-21T15:50:26+00:00 Contact Center Tech Media Room en 2025-11-20T00:00:00+00:00 Circana Extends Yahoo DSP Partnership for Conversion Feeds https://contactcentertechnologyinsights.com/uploads/data_img/69208a422ae20_1763740226.jpg https://contactcentertechnologyinsights.com/news/enstream-partners-with-proximus-to-fight-phone-fraud-in-canada 2025-11-20T12:02:00+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 EnStream Partners with Proximus to Fight Phone Fraud in Canada https://contactcentertechnologyinsights.com/uploads/data_img/691f03384add5_1763640120.jpg https://contactcentertechnologyinsights.com/news/writer-launches-new-writer-agent-ai-experience-for-enterprise 2025-11-20T12:43:56+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 WRITER Launches New WRITER Agent AI Experience for Enterprise https://contactcentertechnologyinsights.com/uploads/data_img/691f0d0c31b14_1763642636.jpg https://contactcentertechnologyinsights.com/news/happyfox-launches-autopilot-ai-platform-with-pre-built-agents 2025-11-20T12:04:27+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 HappyFox Launches Autopilot, AI Platform with Pre-Built Agents https://contactcentertechnologyinsights.com/uploads/data_img/691f03cbb43c9_1763640267.jpg https://contactcentertechnologyinsights.com/news/flipdish-launches-ai-phone-agent-to-make-every-call-an-order 2025-11-20T12:02:55+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 Flipdish Launches AI Phone Agent to Make Every Call an Order https://contactcentertechnologyinsights.com/uploads/data_img/691f036f0684b_1763640175.jpg https://contactcentertechnologyinsights.com/news/asapp-unveils-cxp-a-unified-platform-for-the-agentic-enterprise 2025-11-20T11:55:57+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 ASAPP Unveils CXP, a Unified Platform for the Agentic Enterprise https://contactcentertechnologyinsights.com/uploads/data_img/691f01cd685d9_1763639757.jpg https://contactcentertechnologyinsights.com/news/liquibase-and-mongodb-team-up-to-govern-ai-driven-db-changes 2025-11-20T12:05:46+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 Liquibase & MongoDB Team Up to Govern AI-Driven DB Changes https://contactcentertechnologyinsights.com/uploads/data_img/691f041aee4e7_1763640346.jpg https://contactcentertechnologyinsights.com/news/revieve-debuts-ai-beauty-discovery-to-expand-genai-commerce 2025-11-20T12:07:37+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 Revieve Debuts AI Beauty Discovery to Expand GenAI Commerce https://contactcentertechnologyinsights.com/uploads/data_img/691f0489545c9_1763640457.jpg https://contactcentertechnologyinsights.com/news/asgn-and-salesforce-launch-partnership-for-enterprise-ai 2025-11-19T13:15:33+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 ASGN & Salesforce Launch Partnership for Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/691dc2e72666c_1763558119.jpg https://contactcentertechnologyinsights.com/news/mitel-unveils-cx-2-0-for-more-connected-ai-driven-service 2025-11-19T13:02:41+00:00 Contact Center Tech Media Room en 2025-11-19T00:00:00+00:00 Mitel Unveils CX 2.0 for More Connected, AI-Driven Service https://contactcentertechnologyinsights.com/uploads/data_img/691dbff17bea6_1763557361.jpg https://contactcentertechnologyinsights.com/news/ujet-acquires-spiral-to-boost-ai-and-scalable-data-analysis 2025-11-19T11:46:28+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 UJET Acquires Spiral to Boost AI and Scalable Data Analysis https://contactcentertechnologyinsights.com/uploads/data_img/691dae14185cb_1763552788.jpg https://contactcentertechnologyinsights.com/news/interface-ai-launches-agentic-bankgpt-to-transform-cx-outcomes 2025-11-19T11:34:28+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 interface.ai Launches Agentic BankGPT to Transform CX Outcomes https://contactcentertechnologyinsights.com/uploads/data_img/691dab44c382f_1763552068.jpg https://contactcentertechnologyinsights.com/news/vonage-rolls-out-fraud-prevention-apis-for-major-us-carriers 2025-11-19T11:47:14+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 Vonage Rolls Out Fraud Prevention APIs for Major U.S. Carriers https://contactcentertechnologyinsights.com/uploads/data_img/691dae42c9c00_1763552834.jpg https://contactcentertechnologyinsights.com/news/salesforce-finalizes-acquisition-of-informatica 2025-11-18T18:34:03+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 Salesforce Finalizes Acquisition of Informatica https://contactcentertechnologyinsights.com/uploads/data_img/691c9afc8c121_1763482364.jpg https://contactcentertechnologyinsights.com/news/aj-bell-chooses-vml-uk-to-lead-crm-transformation 2025-11-19T11:18:28+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 AJ Bell Chooses VML UK to Lead CRM Transformation https://contactcentertechnologyinsights.com/uploads/data_img/691da784c3f1c_1763551108.jpg https://contactcentertechnologyinsights.com/news/coeo-group-adopts-bright-patterns-ai-platform-for-eu-operations 2025-11-19T11:23:38+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 Coeo Group Adopts Bright Pattern’s AI Platform for EU Operations https://contactcentertechnologyinsights.com/uploads/data_img/691da8baafd66_1763551418.jpg https://contactcentertechnologyinsights.com/news/hcltech-partners-with-nvidia-on-physical-ai-lab-launch 2025-11-19T11:31:17+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 HCLTech partners with NVIDIA on Physical AI Lab launch https://contactcentertechnologyinsights.com/uploads/data_img/691daa854bc09_1763551877.jpg https://contactcentertechnologyinsights.com/news/nice-and-igt-solutions-accelerate-ai-first-cx-with-cxone-mpower 2025-11-19T11:41:27+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 NiCE & IGT Solutions Accelerate AI-First CX with CXone Mpower https://contactcentertechnologyinsights.com/uploads/data_img/691dace71bc7b_1763552487.jpg https://contactcentertechnologyinsights.com/news/major-cloudflare-outage-disrupts-access-to-chatgpt-x-and-nj-transit-services 2025-11-18T14:13:59+00:00 Contact Center Tech Media Room en 2025-11-18T00:00:00+00:00 Major Cloudflare Outage Disrupts Access to ChatGPT, X, and NJ Transit Services https://contactcentertechnologyinsights.com/uploads/data_img/691c7f270321c_1763475239.png https://contactcentertechnologyinsights.com/news/masorange-and-hiya-partner-to-protect-customers-from-spam-calls 2025-11-18T13:13:41+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 MasOrange & Hiya Partner to Protect Customers from Spam Calls https://contactcentertechnologyinsights.com/uploads/data_img/691c71053c443_1763471621.jpg https://contactcentertechnologyinsights.com/news/telnyx-and-2x-solutions-partner-for-voice-ai-and-automation 2025-11-18T13:12:59+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 Telnyx & 2X Solutions Partner for Voice AI and Automation https://contactcentertechnologyinsights.com/uploads/data_img/691c70db7f59c_1763471579.jpg https://contactcentertechnologyinsights.com/news/aalo-atomics-and-microsoft-partner-on-ai-for-nuclear-solutions 2025-11-19T11:30:12+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 Aalo Atomics & Microsoft Partner on AI for Nuclear Solutions https://contactcentertechnologyinsights.com/uploads/data_img/691daa443e89a_1763551812.jpg https://contactcentertechnologyinsights.com/news/gdit-expands-google-public-sector-partnership-for-mission-ai 2025-11-18T13:08:42+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 GDIT Expands Google Public Sector Partnership for Mission AI https://contactcentertechnologyinsights.com/uploads/data_img/691c6fda51e0e_1763471322.jpg https://contactcentertechnologyinsights.com/news/textnow-and-enea-partner-to-fight-growing-sms-spam-and-scams 2025-11-17T15:30:23+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 TextNow & Enea Partner to Fight Growing SMS Spam and Scams https://contactcentertechnologyinsights.com/uploads/data_img/691b3a4c191b9_1763392076.jpg https://contactcentertechnologyinsights.com/news/dynatrace-and-microsoft-partner-to-scale-enterprise-ai 2025-11-17T15:31:52+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 Dynatrace & Microsoft Partner to Scale Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/691b35216023d_1763390753.jpg https://contactcentertechnologyinsights.com/news/anyai-and-umichat-merge-to-launch-next-gen-ai-socialfi-app 2025-11-18T13:07:47+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 AnyAi & UmiChat Merge to Launch Next-Gen AI SocialFi App https://contactcentertechnologyinsights.com/uploads/data_img/691c6fa3a0939_1763471267.jpg https://contactcentertechnologyinsights.com/news/tcs-sybyl-and-ixafrica-boost-sovereign-cloud-in-east-africa 2025-11-18T13:07:29+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 TCS, Sybyl & iXAfrica Boost Sovereign Cloud in East Africa https://contactcentertechnologyinsights.com/uploads/data_img/691c6f917ee0b_1763471249.jpg https://contactcentertechnologyinsights.com/news/accesso-to-preview-ai-shop-tech-and-innovation-at-iaapa-2025 2025-11-18T13:07:10+00:00 Contact Center Tech Media Room en 2025-11-17T00:00:00+00:00 accesso® to Preview AI Shop Tech & Innovation at IAAPA 2025 https://contactcentertechnologyinsights.com/uploads/data_img/691c6f7e9e956_1763471230.jpg https://contactcentertechnologyinsights.com/news/yoobic-boosts-ai-in-retail-with-humanitics-acquisition-and-copilot 2025-11-18T13:05:57+00:00 Contact Center Tech Media Room en 2025-11-14T00:00:00+00:00 YOOBIC Boosts AI in Retail with Humanitics Acquisition & Copilot https://contactcentertechnologyinsights.com/uploads/data_img/691c6f355635a_1763471157.jpg https://contactcentertechnologyinsights.com/news/wavenet-8x8-partner-to-transform-enterprise-communications-and-cx 2025-11-19T11:47:53+00:00 Contact Center Tech Media Room en 2025-11-14T00:00:00+00:00 Wavenet, 8x8 Partner to Transform Enterprise Communications & CX https://contactcentertechnologyinsights.com/uploads/data_img/691dae694fd24_1763552873.jpg https://contactcentertechnologyinsights.com/news/amplitude-launches-ai-feedback-to-decode-customer-needs 2025-11-18T13:01:41+00:00 Contact Center Tech Media Room en 2025-11-14T00:00:00+00:00 Amplitude Launches AI Feedback to Decode Customer Needs https://contactcentertechnologyinsights.com/uploads/data_img/691c6e356dfd3_1763470901.jpg https://contactcentertechnologyinsights.com/news/salesforce-to-acquire-doti-under-definitive-agreement 2025-11-14T15:05:29+00:00 Contact Center Tech Media Room en 2025-11-14T00:00:00+00:00 Salesforce to Acquire Doti Under Definitive Agreement https://contactcentertechnologyinsights.com/uploads/data_img/691745390da2c_1763132729.png https://contactcentertechnologyinsights.com/news/autoalert-unveils-enterprise-multirooftop-crm-platform 2025-11-18T13:00:02+00:00 Contact Center Tech Media Room en 2025-11-14T00:00:00+00:00 AutoAlert Unveils Enterprise Multi-Rooftop CRM Platform https://contactcentertechnologyinsights.com/uploads/data_img/691c6dd2c6d80_1763470802.jpg https://contactcentertechnologyinsights.com/news/tech5-and-ajari-integrate-conversational-ai-into-next-gen-dpi 2025-11-14T14:31:43+00:00 Contact Center Tech Media Room en 2025-11-14T00:00:00+00:00 TECH5 and AJARI Integrate Conversational AI into Next-Gen DPI https://contactcentertechnologyinsights.com/uploads/data_img/69173d4fd4fe2_1763130703.jpg https://contactcentertechnologyinsights.com/news/exotel-boosts-growth-with-ai-omnichannel-cx-platform 2025-11-19T11:27:29+00:00 Contact Center Tech Media Room en 2025-11-13T00:00:00+00:00 Exotel Boosts Growth with AI Omnichannel CX Platform https://contactcentertechnologyinsights.com/uploads/data_img/691da9a1a9163_1763551649.jpg https://contactcentertechnologyinsights.com/news/goml-unveils-ai-matic-to-speed-enterprise-genai-deployment 2025-11-19T12:04:27+00:00 Contact Center Tech Media Room en 2025-11-13T00:00:00+00:00 GoML Unveils AI Matic to Speed Enterprise GenAI Deployment https://contactcentertechnologyinsights.com/uploads/data_img/691db24befd40_1763553867.jpg https://contactcentertechnologyinsights.com/news/premier-cx-and-commbox-unveil-ai-whatsapp-recruiter 2025-11-19T12:06:11+00:00 Contact Center Tech Media Room en 2025-11-13T00:00:00+00:00 Premier CX & CommBox Unveil AI WhatsApp Recruiter https://contactcentertechnologyinsights.com/uploads/data_img/691db2b360ce5_1763553971.jpg https://contactcentertechnologyinsights.com/news/freshworks-launches-ai-to-simplify-customer-service 2025-11-19T12:06:34+00:00 Contact Center Tech Media Room en 2025-11-13T00:00:00+00:00 Freshworks Launches AI to Simplify Customer Service https://contactcentertechnologyinsights.com/uploads/data_img/691db2ca85aa6_1763553994.jpg https://contactcentertechnologyinsights.com/news/corsica-tech-acquires-accountabilit-to-boost-ai-security 2025-11-19T12:06:55+00:00 Contact Center Tech Media Room en 2025-11-13T00:00:00+00:00 Corsica Tech Acquires AccountabilIT to Boost AI Security https://contactcentertechnologyinsights.com/uploads/data_img/691db2df86e15_1763554015.jpg https://contactcentertechnologyinsights.com/news/lion-chooses-tcs-for-ai-driven-transformation-and-growth 2025-11-13T14:00:28+00:00 Contact Center Tech Media Room en 2025-11-13T00:00:00+00:00 Lion Chooses TCS for AI-Driven Transformation & Growth https://contactcentertechnologyinsights.com/uploads/data_img/6915e47cba92a_1763042428.png https://contactcentertechnologyinsights.com/news/successkpi-unveils-last-mile-solution-for-seamless-experience 2025-11-13T11:50:15+00:00 Contact Center Tech Media Room en 2025-11-12T00:00:00+00:00 SuccessKPI Unveils Last-Mile Solution for Seamless Experience https://contactcentertechnologyinsights.com/uploads/data_img/6915c5f702638_1763034615.jpg https://contactcentertechnologyinsights.com/news/selfdrive-mobility-unveils-sia-regions-1st-ai-car-booking 2025-11-13T11:49:51+00:00 Contact Center Tech Media Room en 2025-11-12T00:00:00+00:00 SelfDrive Mobility Unveils ‘SIA’, Region’s 1st AI Car Booking https://contactcentertechnologyinsights.com/uploads/data_img/6915c5df45390_1763034591.jpg https://contactcentertechnologyinsights.com/news/insight-introduces-insight-ai-for-smarter-ai-driven-outcomes 2025-11-13T11:49:32+00:00 Contact Center Tech Media Room en 2025-11-12T00:00:00+00:00 Insight Introduces Insight AI for Smarter AI-Driven Outcomes https://contactcentertechnologyinsights.com/uploads/data_img/6915c5cce9519_1763034572.png https://contactcentertechnologyinsights.com/news/target-introduces-ai-features-to-simplify-enhance-holiday-shopping 2025-11-13T11:48:47+00:00 Contact Center Tech Media Room en 2025-11-12T00:00:00+00:00 Target Introduces AI Features to Simplify & Enhance Holiday Shopping https://contactcentertechnologyinsights.com/uploads/data_img/6915c59f7ab72_1763034527.jpg https://contactcentertechnologyinsights.com/news/turkcell-partners-with-google-cloud-to-launch-turkiye-cloud-region 2025-11-13T11:48:24+00:00 Contact Center Tech Media Room en 2025-11-12T00:00:00+00:00 Turkcell Partners with Google Cloud to Launch Turkiye Cloud Region https://contactcentertechnologyinsights.com/uploads/data_img/6915c58824c95_1763034504.jpg https://contactcentertechnologyinsights.com/news/innovid-unveils-ai-agents-and-orchestrator-for-ad-innovation 2025-11-13T11:45:26+00:00 Contact Center Tech Media Room en 2025-11-12T00:00:00+00:00 Innovid Unveils AI Agents and Orchestrator for Ad Innovation https://contactcentertechnologyinsights.com/uploads/data_img/6915c4d6768ec_1763034326.jpg https://contactcentertechnologyinsights.com/news/ant-internationals-antom-launches-ai-app-for-msme-growth 2025-11-13T11:45:03+00:00 Contact Center Tech Media Room en 2025-11-12T00:00:00+00:00 Ant International’s Antom Launches AI App for MSME Growth https://contactcentertechnologyinsights.com/uploads/data_img/6915c4bf17ae1_1763034303.jpg https://contactcentertechnologyinsights.com/news/amazon-business-launches-nextgen-ai-to-boost-efficiency-and-savings 2025-11-13T11:44:45+00:00 Contact Center Tech Media Room en 2025-11-12T00:00:00+00:00 Amazon Business Launches Next-Gen AI to Boost Efficiency & Savings https://contactcentertechnologyinsights.com/uploads/data_img/6915c4ad790bc_1763034285.jpg https://contactcentertechnologyinsights.com/news/kaltura-to-acquire-eself-ai-provider-of-ai-interactive-avatars 2025-11-11T18:02:12+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 Kaltura to Acquire eSelf.ai, Provider of AI Interactive Avatars https://contactcentertechnologyinsights.com/uploads/data_img/69137a2459f9b_1762884132.jpg https://contactcentertechnologyinsights.com/news/banzai-acquires-ai-web-dev-and-hosting-platform-superblocks 2025-11-11T18:01:49+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 Banzai Acquires AI Web Dev & Hosting Platform Superblocks https://contactcentertechnologyinsights.com/uploads/data_img/69137a0d67f33_1762884109.jpg https://contactcentertechnologyinsights.com/news/samsung-adds-vision-ai-companion-to-2025-smart-tvs-and-monitors 2025-11-11T18:01:28+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 Samsung Adds Vision AI Companion to 2025 Smart TVs & Monitors https://contactcentertechnologyinsights.com/uploads/data_img/691379f8a20e4_1762884088.jpg https://contactcentertechnologyinsights.com/news/akasa-air-teams-with-one-point-one-for-omnichannel-support 2025-11-11T18:01:02+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 Akasa Air Teams with One Point One for Omnichannel Support https://contactcentertechnologyinsights.com/uploads/data_img/691379dec5336_1762884062.jpg https://contactcentertechnologyinsights.com/news/vast-data-teams-with-google-cloud-to-scale-enterprise-ai 2025-11-11T18:00:22+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 VAST Data Teams with Google Cloud to Scale Enterprise AI https://contactcentertechnologyinsights.com/uploads/data_img/691379b6316b9_1762884022.jpg https://contactcentertechnologyinsights.com/news/indosats-ai-feature-blocks-millions-of-scam-calls-and-messages 2025-11-20T12:05:13+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 Indosat’s AI Feature Blocks Millions of Scam Calls & Messages https://contactcentertechnologyinsights.com/uploads/data_img/691f03f997b19_1763640313.jpg https://contactcentertechnologyinsights.com/news/cxai-and-noro-plan-strategic-partnership-to-transform-hybrid-work 2025-11-11T17:58:33+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 CXAI & Noro Plan Strategic Partnership to Transform Hybrid Work https://contactcentertechnologyinsights.com/uploads/data_img/69137949d3dfe_1762883913.jpg https://contactcentertechnologyinsights.com/news/pitchbook-unveils-ai-tools-navigator-and-openai-integration 2025-11-11T15:13:17+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 PitchBook Unveils AI Tools: Navigator & OpenAI Integration https://contactcentertechnologyinsights.com/uploads/data_img/6913528d83ce7_1762873997.png https://contactcentertechnologyinsights.com/news/onvisource-and-spitfire-partner-to-boost-contact-centers-with-agentic-ai 2025-11-10T17:53:14+00:00 Contact Center Tech Media Room en 2025-11-11T00:00:00+00:00 OnviSource & SpitFire Partner to Boost Contact Centers with Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/691225ac8b5d1_1762796972.jpg https://contactcentertechnologyinsights.com/news/salesforce-to-acquire-spindle-ai-under-definitive-agreement 2025-11-10T17:16:55+00:00 Contact Center Tech Media Room en 2025-11-10T00:00:00+00:00 Salesforce to Acquire Spindle AI Under Definitive Agreement https://contactcentertechnologyinsights.com/uploads/data_img/69121e07ae9c6_1762795015.png https://contactcentertechnologyinsights.com/news/zonda-acquires-eliant-to-transform-homebuilding-customer-experience 2025-11-10T17:57:58+00:00 Contact Center Tech Media Room en 2025-11-10T00:00:00+00:00 Zonda Acquires Eliant to Transform Homebuilding Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/691227a64770b_1762797478.jpg https://contactcentertechnologyinsights.com/news/tune-talk-and-truecaller-partner-to-boost-trust-transparency-in-malaysia 2025-11-10T17:57:43+00:00 Contact Center Tech Media Room en 2025-11-10T00:00:00+00:00 Tune Talk, Truecaller Partner to Boost Trust, Transparency in Malaysia https://contactcentertechnologyinsights.com/uploads/data_img/69122797134b0_1762797463.jpg https://contactcentertechnologyinsights.com/news/everc-launches-ai-scam-intelligence-to-combat-online-fraud 2025-11-10T17:57:23+00:00 Contact Center Tech Media Room en 2025-11-10T00:00:00+00:00 EverC Launches AI Scam Intelligence to Combat Online Fraud https://contactcentertechnologyinsights.com/uploads/data_img/69122783e793c_1762797443.jpg https://contactcentertechnologyinsights.com/news/sensay-unveils-first-ai-offboarding-platform-for-knowledge-transfer 2025-11-10T17:57:10+00:00 Contact Center Tech Media Room en 2025-11-10T00:00:00+00:00 Sensay Unveils First AI Offboarding Platform for Knowledge Transfer https://contactcentertechnologyinsights.com/uploads/data_img/691227761c7a5_1762797430.jpg https://contactcentertechnologyinsights.com/news/truedialog-launches-enterprise-sms-integration-for-hubspot 2025-11-10T17:56:54+00:00 Contact Center Tech Media Room en 2025-11-10T00:00:00+00:00 TrueDialog Launches Enterprise SMS Integration for HubSpot https://contactcentertechnologyinsights.com/uploads/data_img/6912276660c11_1762797414.jpg https://contactcentertechnologyinsights.com/news/avaamo-unveils-voice-ai-for-natural-contact-center-talks 2025-11-06T17:24:43+00:00 Contact Center Tech Media Room en 2025-11-06T00:00:00+00:00 Avaamo Unveils Voice AI for Natural Contact Center Talks https://contactcentertechnologyinsights.com/uploads/data_img/690cd9db5e40a_1762449883.jpg https://contactcentertechnologyinsights.com/news/dataloop-and-carahsoft-partner-to-boost-ai-data-readiness 2025-11-06T17:32:04+00:00 Contact Center Tech Media Room en 2025-11-06T00:00:00+00:00 Dataloop and Carahsoft Partner to Boost AI Data Readiness https://contactcentertechnologyinsights.com/uploads/data_img/690cdb942ff79_1762450324.jpg https://contactcentertechnologyinsights.com/news/nirmata-unveils-ai-tool-to-automate-cloud-infrastructure 2025-11-06T17:29:32+00:00 Contact Center Tech Media Room en 2025-11-06T00:00:00+00:00 Nirmata Unveils AI Tool to Automate Cloud Infrastructure https://contactcentertechnologyinsights.com/uploads/data_img/690cdafcd5fc1_1762450172.jpg https://contactcentertechnologyinsights.com/news/movate-and-lyzr-ai-partner-to-boost-enterprise-ai-transformation 2025-11-06T17:28:53+00:00 Contact Center Tech Media Room en 2025-11-06T00:00:00+00:00 Movate & Lyzr.ai Partner to Boost Enterprise AI Transformation https://contactcentertechnologyinsights.com/uploads/data_img/690cdad5d5c3b_1762450133.jpg https://contactcentertechnologyinsights.com/news/callers-unveils-one-brain-omni-channel-platform 2025-11-06T15:10:59+00:00 Contact Center Tech Media Room en 2025-11-06T00:00:00+00:00 Callers Unveils "One Brain" Omni-Channel Platform https://contactcentertechnologyinsights.com/uploads/data_img/690cba832143b_1762441859.jpg https://contactcentertechnologyinsights.com/news/invoca-unveils-ai-messaging-agent-to-convert-conversations 2025-11-06T13:35:21+00:00 Contact Center Tech Media Room en 2025-11-06T00:00:00+00:00 Invoca Unveils AI Messaging Agent to Convert Conversations https://contactcentertechnologyinsights.com/uploads/data_img/690ca405416cf_1762436101.jpg https://contactcentertechnologyinsights.com/news/servicenow-and-ntt-data-expand-partnership-to-drive-ai-transformation 2025-11-06T13:15:48+00:00 Contact Center Tech Media Room en 2025-11-06T00:00:00+00:00 ServiceNow & NTT DATA Expand Partnership to Drive AI Transformation https://contactcentertechnologyinsights.com/uploads/data_img/690c9f84c684c_1762434948.jpg https://contactcentertechnologyinsights.com/news/ringcentral-launches-new-customer-engagement-bundle-for-ringex 2025-11-06T12:08:45+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 RingCentral Launches New Customer Engagement Bundle for RingEX https://contactcentertechnologyinsights.com/uploads/data_img/690c8fcd0fc74_1762430925.jpg https://contactcentertechnologyinsights.com/news/napster-first-to-deploy-microsoft-azure-agentic-ai-for-enterprise 2025-11-06T12:07:47+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 Napster First to Deploy Microsoft Azure Agentic AI for Enterprise https://contactcentertechnologyinsights.com/uploads/data_img/690c8f93dba44_1762430867.jpg https://contactcentertechnologyinsights.com/news/insured-io-silvervine-partner-to-offer-sms-and-text-to-pay 2025-11-06T12:06:49+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 insured.io, Silvervine Partner to Offer SMS & Text-to-Pay https://contactcentertechnologyinsights.com/uploads/data_img/690c8f596a762_1762430809.jpg https://contactcentertechnologyinsights.com/news/cisco-launches-cisco-iq-to-unify-ai-customer-experience 2025-11-06T12:06:11+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 Cisco Launches Cisco IQ to Unify AI Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/690c8f33e22d9_1762430771.jpg https://contactcentertechnologyinsights.com/news/wealthbox-launches-new-ai-notetaker 2025-11-20T12:42:25+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 Wealthbox Launches New AI Notetaker https://contactcentertechnologyinsights.com/uploads/data_img/691f0cb1c9ff6_1763642545.jpg https://contactcentertechnologyinsights.com/news/dxc-expands-ai-innovation-with-new-centre-in-philippines 2025-11-20T12:01:23+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 DXC Expands AI Innovation with New Centre in Philippines https://contactcentertechnologyinsights.com/uploads/data_img/691f03131dfb4_1763640083.jpg https://contactcentertechnologyinsights.com/news/trend-micro-and-cifas-launch-justme-app-to-fight-identity-fraud 2025-11-06T12:03:06+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 Trend Micro and Cifas Launch JustMe App to Fight Identity Fraud https://contactcentertechnologyinsights.com/uploads/data_img/690c8e7a65c40_1762430586.jpg https://contactcentertechnologyinsights.com/news/squadstackai-becomes-first-voice-ai-to-pass-turing-test 2025-11-06T12:02:24+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 SquadStack.ai Becomes First Voice AI to Pass Turing Test https://contactcentertechnologyinsights.com/uploads/data_img/690c8e50d655c_1762430544.jpg https://contactcentertechnologyinsights.com/news/abb-extends-18-year-tcs-partnership-for-ai-driven-it-operations 2025-11-06T12:01:47+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 ABB Extends 18-Year TCS Partnership for AI-Driven IT Operations https://contactcentertechnologyinsights.com/uploads/data_img/690c8e2b164e5_1762430507.jpg https://contactcentertechnologyinsights.com/news/ringover-and-odoo-forge-new-strategic-tech-partnership 2025-11-05T13:37:47+00:00 Contact Center Tech Media Room en 2025-11-05T00:00:00+00:00 Ringover and Odoo Forge New Strategic Tech Partnership https://contactcentertechnologyinsights.com/uploads/data_img/690b532b8b5fc_1762349867.png https://contactcentertechnologyinsights.com/news/nexla-launches-express-to-simplify-data-engineering-via-ai 2025-11-05T13:11:27+00:00 Contact Center Tech Media Room en 2025-11-04T00:00:00+00:00 Nexla Launches Express to Simplify Data Engineering via AI https://contactcentertechnologyinsights.com/uploads/data_img/690b4cffbae2c_1762348287.jpg https://contactcentertechnologyinsights.com/news/tyme-global-and-onvisource-elevate-hospitality-standards 2025-11-05T13:11:02+00:00 Contact Center Tech Media Room en 2025-11-04T00:00:00+00:00 Tyme Global & OnviSource Elevate Hospitality Standards https://contactcentertechnologyinsights.com/uploads/data_img/690b4ce6567ee_1762348262.jpg https://contactcentertechnologyinsights.com/news/1global-and-radcom-partner-for-ai-assurance-to-enhance-cx 2025-11-05T13:10:18+00:00 Contact Center Tech Media Room en 2025-11-04T00:00:00+00:00 1GLOBAL & RADCOM Partner for AI Assurance to Enhance CX https://contactcentertechnologyinsights.com/uploads/data_img/690b4cba33859_1762348218.jpg https://contactcentertechnologyinsights.com/news/kuwait-finance-house-teams-with-ncr-atleos-to-transform-banking-via-ai 2025-11-05T13:09:42+00:00 Contact Center Tech Media Room en 2025-11-04T00:00:00+00:00 Kuwait Finance House Teams with NCR Atleos to Transform Banking via AI https://contactcentertechnologyinsights.com/uploads/data_img/690b4c96a8636_1762348182.jpg https://contactcentertechnologyinsights.com/news/ringcentral-launches-ringwem-an-ai-powered-wem-suite 2025-11-05T13:08:45+00:00 Contact Center Tech Media Room en 2025-11-04T00:00:00+00:00 RingCentral Launches RingWEM, an AI-Powered WEM Suite https://contactcentertechnologyinsights.com/uploads/data_img/690b4c5d14c1f_1762348125.jpg https://contactcentertechnologyinsights.com/news/ringcentral-unveils-agentic-voice-ai-communication-suite 2025-11-04T14:06:08+00:00 Contact Center Tech Media Room en 2025-11-04T00:00:00+00:00 RingCentral Unveils Agentic Voice AI Communication Suite https://contactcentertechnologyinsights.com/uploads/data_img/690a0716e0e35_1762264854.jpg https://contactcentertechnologyinsights.com/news/morrisons-partners-with-tcs-to-transform-customer-experience 2025-11-04T13:18:49+00:00 Contact Center Tech Media Room en 2025-11-04T00:00:00+00:00 Morrisons Partners with TCS to Transform Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/6909fd397f66d_1762262329.jpg https://contactcentertechnologyinsights.com/news/merkle-and-airship-team-up-for-salesforce-mobile-loyalty-solution 2025-11-04T11:29:47+00:00 Contact Center Tech Media Room en 2025-11-03T00:00:00+00:00 Merkle & Airship Team Up for Salesforce Mobile Loyalty Solution https://contactcentertechnologyinsights.com/uploads/data_img/6909e3aba976e_1762255787.jpg https://contactcentertechnologyinsights.com/news/konecta-and-crewai-partner-to-revolutionize-operations-via-agentic-ai 2025-11-04T11:28:12+00:00 Contact Center Tech Media Room en 2025-11-03T00:00:00+00:00 Konecta & CrewAI Partner to Revolutionize Operations via Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/6909e34cc5092_1762255692.jpg https://contactcentertechnologyinsights.com/news/xnurta-integrates-criteo-to-streamline-omnichannel-ads 2025-11-04T11:31:14+00:00 Contact Center Tech Media Room en 2025-11-03T00:00:00+00:00 Xnurta Integrates Criteo to Streamline Omnichannel Ads https://contactcentertechnologyinsights.com/uploads/data_img/6909e4029406d_1762255874.jpg https://contactcentertechnologyinsights.com/news/bolt-on-technology-unveils-miles-ai-innovation-for-auto-aftermarket 2025-11-04T11:26:07+00:00 Contact Center Tech Media Room en 2025-11-03T00:00:00+00:00 Bolt On Technology Unveils MILES, AI Innovation for Auto Aftermarket https://contactcentertechnologyinsights.com/uploads/data_img/6909e2cf4e2a1_1762255567.jpg https://contactcentertechnologyinsights.com/news/moniepoint-launches-nigerias-first-ai-chatbot-for-informal-economy 2025-11-04T11:30:51+00:00 Contact Center Tech Media Room en 2025-11-03T00:00:00+00:00 Moniepoint Launches Nigeria’s First AI Chatbot for Informal Economy https://contactcentertechnologyinsights.com/uploads/data_img/6909e3eb3c399_1762255851.jpg https://contactcentertechnologyinsights.com/news/cloudian-and-nvidia-partner-to-bring-sovereign-ai-to-apac 2025-11-04T11:26:48+00:00 Contact Center Tech Media Room en 2025-11-03T00:00:00+00:00 Cloudian and NVIDIA Partner to Bring Sovereign AI to APAC https://contactcentertechnologyinsights.com/uploads/data_img/6909e2f82d277_1762255608.jpg https://contactcentertechnologyinsights.com/news/maestra-io-launches-shopify-loyalty-app-a-klaviyo-rival 2025-11-04T11:28:49+00:00 Contact Center Tech Media Room en 2025-11-03T00:00:00+00:00 Maestra.io Launches Shopify Loyalty App, a Klaviyo Rival https://contactcentertechnologyinsights.com/uploads/data_img/6909e371d20b2_1762255729.jpg https://contactcentertechnologyinsights.com/news/crescendo-launches-multimodal-ai-to-transform-cx 2025-11-03T18:16:35+00:00 Contact Center Tech Media Room en 2025-11-03T00:00:00+00:00 Crescendo Launches Multimodal AI to Transform CX https://contactcentertechnologyinsights.com/uploads/data_img/6908f1830d34c_1762193795.png https://contactcentertechnologyinsights.com/news/idp-partners-with-genesys-to-enhance-student-experience 2025-10-31T17:32:29+00:00 Contact Center Tech Media Room en 2025-10-31T00:00:00+00:00 IDP Partners with Genesys to Enhance Student Experience https://contactcentertechnologyinsights.com/uploads/data_img/6904f2ad42f72_1761931949.jpg https://contactcentertechnologyinsights.com/news/bromford-housing-transforms-cx-with-ai-service-centre 2025-11-03T11:48:20+00:00 Contact Center Tech Media Room en 2025-10-31T00:00:00+00:00 Bromford Housing Transforms CX with AI Service Centre https://contactcentertechnologyinsights.com/uploads/data_img/690896846c3d3_1762170500.jpg https://contactcentertechnologyinsights.com/news/infosys-launches-cx-suite-for-salesforce 2025-10-31T16:04:40+00:00 Contact Center Tech Media Room en 2025-10-31T00:00:00+00:00 Infosys Launches CX Suite for Salesforce https://contactcentertechnologyinsights.com/uploads/data_img/6904de18ece54_1761926680.jpg https://contactcentertechnologyinsights.com/news/zoom-and-nvidia-announce-extended-partnership 2025-11-03T11:47:49+00:00 Contact Center Tech Media Room en 2025-10-31T00:00:00+00:00 Zoom and NVIDIA Announce Extended Partnership https://contactcentertechnologyinsights.com/uploads/data_img/6908966510bac_1762170469.jpg https://contactcentertechnologyinsights.com/news/microsoft-azure-services-restored-after-global-outage 2025-11-03T11:43:13+00:00 Contact Center Tech Media Room en 2025-10-31T00:00:00+00:00 Microsoft Azure Services Restored After Global Outage https://contactcentertechnologyinsights.com/uploads/data_img/690895511ae8a_1762170193.jpg https://contactcentertechnologyinsights.com/news/vodafone-to-acquire-skaylink-for-expansion 2025-11-03T11:42:48+00:00 Contact Center Tech Media Room en 2025-10-31T00:00:00+00:00 Vodafone to Acquire Skaylink for Expansion https://contactcentertechnologyinsights.com/uploads/data_img/69089538620c0_1762170168.jpg https://contactcentertechnologyinsights.com/news/ooredoo-and-aduna-partner-to-boost-telecom-apis-and-network-innovation 2025-11-03T11:42:31+00:00 Contact Center Tech Media Room en 2025-10-31T00:00:00+00:00 Ooredoo and Aduna Partner to Boost Telecom APIs & Network Innovation https://contactcentertechnologyinsights.com/uploads/data_img/6908952706264_1762170151.jpg https://contactcentertechnologyinsights.com/news/toast-expands-toast-iq-from-smart-features-to-ai-assistant 2025-10-30T18:15:20+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 Toast Expands Toast IQ from Smart Features to AI Assistant https://contactcentertechnologyinsights.com/uploads/data_img/6903ab38efa8e_1761848120.jpg https://contactcentertechnologyinsights.com/news/forethought-launches-browser-agents-ai-that-acts-anywhere 2025-10-30T17:59:57+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 Forethought Launches Browser Agents: AI That Acts Anywhere https://contactcentertechnologyinsights.com/uploads/data_img/6903a79d3c0ad_1761847197.jpg https://contactcentertechnologyinsights.com/news/netcore-cloud-and-google-cloud-launch-agentic-marketing-stack 2025-10-30T17:39:40+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 Netcore Cloud & Google Cloud Launch Agentic Marketing Stack https://contactcentertechnologyinsights.com/uploads/data_img/6903a2dcbcd7e_1761845980.jpg https://contactcentertechnologyinsights.com/news/flair-airlines-and-netcore-cloud-partner-to-transform-ai-customer-engagement 2025-10-30T18:21:24+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 Flair Airlines & Netcore Cloud Partner to Transform AI Customer Engagement https://contactcentertechnologyinsights.com/uploads/data_img/6903aca4817e6_1761848484.jpg https://contactcentertechnologyinsights.com/news/tata-comm-and-nice-partner-to-transform-contact-centres-with-ai 2025-10-30T18:20:41+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 Tata Comm & NiCE Partner to Transform Contact Centres with AI https://contactcentertechnologyinsights.com/uploads/data_img/6903ac7931468_1761848441.jpg https://contactcentertechnologyinsights.com/news/nscale-and-vast-data-partner-to-build-global-ai-fabric-with-nvidia 2025-10-30T15:41:25+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 Nscale and VAST Data Partner to Build Global AI Fabric with NVIDIA https://contactcentertechnologyinsights.com/uploads/data_img/69038725dfbe6_1761838885.jpg https://contactcentertechnologyinsights.com/news/forrester-reveals-2026-customer-experience-predictions 2025-10-30T18:20:00+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 Forrester Reveals 2026 Customer Experience Predictions https://contactcentertechnologyinsights.com/uploads/data_img/6903ac50c113b_1761848400.jpg https://contactcentertechnologyinsights.com/news/8x8-urges-congress-to-act-as-universal-service-fund-falters 2025-10-30T15:41:44+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 8x8 Urges Congress to Act as Universal Service Fund Falters https://contactcentertechnologyinsights.com/uploads/data_img/6903873829226_1761838904.jpg https://contactcentertechnologyinsights.com/news/f5-boosts-ai-infra-with-nvidia-bluefield-4-dpus-for-gigascale 2025-10-30T15:42:02+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 F5 Boosts AI Infra with NVIDIA BlueField-4 DPUs for Gigascale https://contactcentertechnologyinsights.com/uploads/data_img/6903874a3d368_1761838922.jpg https://contactcentertechnologyinsights.com/news/grammarly-rebrands-as-superhuman-launches-suite-and-go 2025-10-30T12:57:23+00:00 Contact Center Tech Media Room en 2025-10-30T00:00:00+00:00 Grammarly Rebrands as Superhuman, Launches Suite and Go https://contactcentertechnologyinsights.com/uploads/data_img/69033fa4f16d8_1761820580.jpg https://contactcentertechnologyinsights.com/news/nec-to-acquire-csg-boosting-its-global-digital-leadership 2025-10-30T12:58:20+00:00 Contact Center Tech Media Room en 2025-10-29T00:00:00+00:00 NEC to Acquire CSG, Boosting Its Global Digital Leadership https://contactcentertechnologyinsights.com/uploads/data_img/69025097ba5d0_1761759383.jpg https://contactcentertechnologyinsights.com/news/intelwave-launches-ai-chatbot-for-singapore-smes-cuts-cx-hours 2025-10-30T13:11:44+00:00 Contact Center Tech Media Room en 2025-10-29T00:00:00+00:00 IntelWave Launches AI Chatbot for Singapore SMEs, Cuts CX Hours https://contactcentertechnologyinsights.com/uploads/data_img/69025086f0f5c_1761759366.jpg https://contactcentertechnologyinsights.com/news/lotlinx-launches-lotgpt-first-ai-advisor-for-dealers 2025-10-30T13:05:01+00:00 Contact Center Tech Media Room en 2025-10-29T00:00:00+00:00 Lotlinx Launches LotGPT, First AI Advisor for Dealers https://contactcentertechnologyinsights.com/uploads/data_img/69025072be249_1761759346.jpg https://contactcentertechnologyinsights.com/news/ultravox-and-voximplant-bring-voice-ai-agents-to-global-calls 2025-10-30T13:06:31+00:00 Contact Center Tech Media Room en 2025-10-29T00:00:00+00:00 Ultravox & Voximplant Bring Voice AI Agents to Global Calls https://contactcentertechnologyinsights.com/uploads/data_img/690250605dd96_1761759328.jpg https://contactcentertechnologyinsights.com/news/commvault-launches-conversational-ai-for-backup-and-security 2025-10-30T13:07:03+00:00 Contact Center Tech Media Room en 2025-10-29T00:00:00+00:00 Commvault Launches Conversational AI for Backup & Security https://contactcentertechnologyinsights.com/uploads/data_img/6902504d80825_1761759309.jpg https://contactcentertechnologyinsights.com/news/authenticx-debuts-ai-agent-assist-on-salesforce-appexchange 2025-10-30T13:07:38+00:00 Contact Center Tech Media Room en 2025-10-29T00:00:00+00:00 Authenticx Debuts AI Agent Assist on Salesforce AppExchange https://contactcentertechnologyinsights.com/uploads/data_img/6902503713d39_1761759287.jpg https://contactcentertechnologyinsights.com/news/crescendo-backs-mindwareworks-to-build-ai-contact-center 2025-10-30T13:09:01+00:00 Contact Center Tech Media Room en 2025-10-29T00:00:00+00:00 Crescendo Backs Mindwareworks to Build AI Contact Center https://contactcentertechnologyinsights.com/uploads/data_img/690250236b0a4_1761759267.jpg https://contactcentertechnologyinsights.com/news/palo-alto-networks-unveils-cortex-agentix-for-ai-workforce 2025-10-30T13:09:48+00:00 Contact Center Tech Media Room en 2025-10-29T00:00:00+00:00 Palo Alto Networks Unveils Cortex AgentiX for AI Workforce https://contactcentertechnologyinsights.com/uploads/data_img/6902500c9bda6_1761759244.jpg https://contactcentertechnologyinsights.com/news/augment-code-and-xoriant-partner-to-boost-enterprise-growth 2025-10-30T13:13:39+00:00 Contact Center Tech Media Room en 2025-10-28T00:00:00+00:00 Augment Code & Xoriant Partner to Boost Enterprise Growth https://contactcentertechnologyinsights.com/uploads/data_img/6901077ef162d_1761675134.jpg https://contactcentertechnologyinsights.com/news/digitide-achieves-aws-advanced-tier-partner-status 2025-10-30T13:14:48+00:00 Contact Center Tech Media Room en 2025-10-28T00:00:00+00:00 Digitide Achieves AWS Advanced Tier Partner Status https://contactcentertechnologyinsights.com/uploads/data_img/690107b50a17e_1761675189.jpg https://contactcentertechnologyinsights.com/news/singapores-voice-ai-agent-transforming-japans-call-centers 2025-10-30T13:15:44+00:00 Contact Center Tech Media Room en 2025-10-28T00:00:00+00:00 Singapore’s Voice AI Agent Transforming Japan’s Call Centers https://contactcentertechnologyinsights.com/uploads/data_img/690107666a4b5_1761675110.jpg https://contactcentertechnologyinsights.com/news/firstlight-green-4-maine-launch-green-data-center-in-north-maine 2025-10-30T13:16:24+00:00 Contact Center Tech Media Room en 2025-10-28T00:00:00+00:00 FirstLight, Green 4 Maine Launch Green Data Center in North Maine https://contactcentertechnologyinsights.com/uploads/data_img/690107479dffa_1761675079.jpg https://contactcentertechnologyinsights.com/news/alight-launches-conversational-genai-for-personalized-benefits-guidance 2025-10-30T13:16:56+00:00 Contact Center Tech Media Room en 2025-10-28T00:00:00+00:00 Alight Launches Conversational GenAI for Personalized Benefits Guidance https://contactcentertechnologyinsights.com/uploads/data_img/69010729ab2dd_1761675049.jpg https://contactcentertechnologyinsights.com/news/techsee-unveils-connectivity-guru-31-for-network-visualization 2025-10-30T13:16:40+00:00 Contact Center Tech Media Room en 2025-10-28T00:00:00+00:00 TechSee Unveils Connectivity Guru 3.1 for Network Visualization https://contactcentertechnologyinsights.com/uploads/data_img/690106fac6d63_1761675002.jpg https://contactcentertechnologyinsights.com/news/motive-unveils-ai-answers-a-conversational-ai-for-operations 2025-10-30T13:15:57+00:00 Contact Center Tech Media Room en 2025-10-28T00:00:00+00:00 Motive Unveils AI Answers, a Conversational AI for Operations https://contactcentertechnologyinsights.com/uploads/data_img/6901079a1e49e_1761675162.jpg https://contactcentertechnologyinsights.com/news/lotuspetal-ai-acquires-biddata-to-grow-proposal-intelligence 2025-10-30T13:14:59+00:00 Contact Center Tech Media Room en 2025-10-28T00:00:00+00:00 LotusPetal AI Acquires BidData to Grow Proposal Intelligence https://contactcentertechnologyinsights.com/uploads/data_img/690106d010dfa_1761674960.jpg https://contactcentertechnologyinsights.com/news/crexendo-and-gamma-communications-team-up-to-boost-growth 2025-10-28T12:59:47+00:00 Contact Center Tech Media Room en 2025-10-27T00:00:00+00:00 Crexendo & Gamma Communications Team Up to Boost Growth https://contactcentertechnologyinsights.com/uploads/data_img/6900be4367269_1761656387.jpg https://contactcentertechnologyinsights.com/news/gdt-boosts-client-first-services-with-webex-for-cx-future 2025-10-28T12:59:15+00:00 Contact Center Tech Media Room en 2025-10-27T00:00:00+00:00 GDT Boosts Client-First Services with Webex for CX Future https://contactcentertechnologyinsights.com/uploads/data_img/6900be234d69f_1761656355.jpg https://contactcentertechnologyinsights.com/news/enterpret-launches-agentic-platform-to-unify-customer-feedback 2025-10-27T17:38:20+00:00 Contact Center Tech Media Room en 2025-10-27T00:00:00+00:00 Enterpret Launches Agentic Platform to Unify Customer Feedback https://contactcentertechnologyinsights.com/uploads/data_img/68ffac867197f_1761586310.jpg https://contactcentertechnologyinsights.com/news/interfaceai-names-steve-swanston-cro-to-drive-ai-banking-transformation 2025-10-27T17:40:58+00:00 Contact Center Tech Media Room en 2025-10-27T00:00:00+00:00 interface.ai Names Steve Swanston CRO to Drive AI Banking Transformation https://contactcentertechnologyinsights.com/uploads/data_img/68ffaeaa63bd9_1761586858.jpg https://contactcentertechnologyinsights.com/news/bottomline-unveils-ai-agent-to-transform-treasury-management 2025-10-27T17:43:03+00:00 Contact Center Tech Media Room en 2025-10-27T00:00:00+00:00 Bottomline Unveils AI Agent to Transform Treasury Management https://contactcentertechnologyinsights.com/uploads/data_img/68ffaf2737ec3_1761586983.jpg https://contactcentertechnologyinsights.com/news/vodafone-spain-and-twilio-launch-secure-rcs-for-businesses 2025-10-27T17:40:30+00:00 Contact Center Tech Media Room en 2025-10-27T00:00:00+00:00 Vodafone Spain & Twilio Launch Secure RCS for Businesses https://contactcentertechnologyinsights.com/uploads/data_img/68ffae8e59ed6_1761586830.jpg https://contactcentertechnologyinsights.com/news/vonage-debuts-unique-ai-and-network-innovation-at-dreamforce-2025 2025-10-27T17:40:12+00:00 Contact Center Tech Media Room en 2025-10-27T00:00:00+00:00 Vonage Debuts Unique AI and Network Innovation at Dreamforce 2025 https://contactcentertechnologyinsights.com/uploads/data_img/68ffae7cb26df_1761586812.jpg https://contactcentertechnologyinsights.com/news/paynearme-unveils-ai-virtual-agent-to-transform-payxm-engagement 2025-10-27T17:39:41+00:00 Contact Center Tech Media Room en 2025-10-27T00:00:00+00:00 PayNearMe Unveils AI Virtual Agent to Transform PayXM™ Engagement https://contactcentertechnologyinsights.com/uploads/data_img/68ffae5d7a4ae_1761586781.jpg https://contactcentertechnologyinsights.com/news/mariadb-launches-cloud-platform-to-accelerate-agentic-ai 2025-10-24T10:59:02+00:00 Contact Center Tech Media Room en 2025-10-24T00:00:00+00:00 MariaDB Launches Cloud Platform to Accelerate Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/68fb5bf6c0380_1761303542.jpg https://contactcentertechnologyinsights.com/news/moro-hub-partners-with-rafay-to-launch-ai-gpu-platform 2025-10-24T11:13:06+00:00 Contact Center Tech Media Room en 2025-10-24T00:00:00+00:00 Moro Hub Partners with Rafay to Launch AI GPU Platform https://contactcentertechnologyinsights.com/uploads/data_img/68fb5f42425ce_1761304386.jpg https://contactcentertechnologyinsights.com/news/foresight-unveils-first-conversational-ai-for-private-market-data 2025-10-24T10:53:48+00:00 Contact Center Tech Media Room en 2025-10-24T00:00:00+00:00 Foresight Unveils First Conversational AI for Private Market Data https://contactcentertechnologyinsights.com/uploads/data_img/68fb5abc7649f_1761303228.jpg https://contactcentertechnologyinsights.com/news/riverbed-transforms-dex-with-aternity-selfservice-and-ai 2025-10-24T10:53:17+00:00 Contact Center Tech Media Room en 2025-10-24T00:00:00+00:00 Riverbed Transforms DEX with Aternity Self-Service & AI https://contactcentertechnologyinsights.com/uploads/data_img/68fb5a9d6cc26_1761303197.jpg https://contactcentertechnologyinsights.com/news/crexendo-and-nuso-partner-to-deliver-global-cloud-communications 2025-10-24T10:52:01+00:00 Contact Center Tech Media Room en 2025-10-24T00:00:00+00:00 Crexendo & NUSO Partner to Deliver Global Cloud Communications https://contactcentertechnologyinsights.com/uploads/data_img/68fb5a51acf13_1761303121.jpg https://contactcentertechnologyinsights.com/news/bright-pattern-and-voxtron-launch-ai-contact-center-solutions 2025-10-24T06:15:43+00:00 Contact Center Tech Media Room en 2025-10-24T00:00:00+00:00 Bright Pattern & Voxtron Launch AI Contact Center Solutions https://contactcentertechnologyinsights.com/uploads/data_img/68fb198f61bf5_1761286543.png https://contactcentertechnologyinsights.com/news/discover-halifax-and-guidegeek-launch-ai-travel-genius 2025-10-24T10:51:34+00:00 Contact Center Tech Media Room en 2025-10-24T00:00:00+00:00 https://contactcentertechnologyinsights.com/uploads/data_img/68fb5a36a5a12_1761303094.jpg https://contactcentertechnologyinsights.com/news/walmart-connect-mexico-boosts-omnichannel-media-with-appsflyer 2025-10-24T10:51:14+00:00 Contact Center Tech Media Room en 2025-10-24T00:00:00+00:00 Walmart Connect Mexico Boosts Omnichannel Media with AppsFlyer https://contactcentertechnologyinsights.com/uploads/data_img/68fb5a2212138_1761303074.jpg https://contactcentertechnologyinsights.com/news/dialpad-and-verint-partner-to-resell-enterprise-workforce-management-integration 2025-11-20T12:00:37+00:00 Contact Center Tech Media Room en 2025-10-23T00:00:00+00:00 Dialpad & Verint Partner to Resell Enterprise Workforce Management Integration https://contactcentertechnologyinsights.com/uploads/data_img/691f02e5738e0_1763640037.jpg https://contactcentertechnologyinsights.com/news/afiniti-partners-with-five9-to-enhance-personalized-efficient-customer-interactions 2025-11-20T11:53:21+00:00 Contact Center Tech Media Room en 2025-10-23T00:00:00+00:00 Afiniti Partners with Five9 to Enhance Personalized, Efficient Customer Interactions https://contactcentertechnologyinsights.com/uploads/data_img/691f013122d0a_1763639601.jpg https://contactcentertechnologyinsights.com/news/patientsync-chooses-telnyx-for-ai-powered-voice-in-healthcare 2025-11-20T12:06:30+00:00 Contact Center Tech Media Room en 2025-10-23T00:00:00+00:00 PatientSync Chooses Telnyx for AI-Powered Voice in Healthcare https://contactcentertechnologyinsights.com/uploads/data_img/691f044635e75_1763640390.jpg https://contactcentertechnologyinsights.com/news/soundhound-ai-and-telarus-partner-to-launch-amelia-7-and-autonomics-for-enterprise-cx-and-ex 2025-10-23T09:22:42+00:00 Contact Center Tech Media Room en 2025-10-23T00:00:00+00:00 SoundHound AI and Telarus Partner to Launch Amelia 7 and Autonomics for Enterprise CX & EX https://contactcentertechnologyinsights.com/uploads/data_img/68f9f3e22d0fe_1761211362.png https://contactcentertechnologyinsights.com/news/bricklayer-ai-secures-usd-5-million-seed-round-led-by-tech-square-to-transform-security-ops-with-agentic-ai 2025-11-20T11:58:36+00:00 Contact Center Tech Media Room en 2025-10-23T00:00:00+00:00 Bricklayer AI Secures $5M Seed Round Led by Tech Square to Transform Security Ops with Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/691f026cb7f5d_1763639916.jpg https://contactcentertechnologyinsights.com/news/generative-ai-gaming-startup-wolf-games-raises-usd-9-million-series-a-partners-with-nbcuniversal 2025-11-20T12:03:25+00:00 Contact Center Tech Media Room en 2025-10-23T00:00:00+00:00 Generative AI Gaming Startup Wolf Games Raises $9M Series A, Partners with NBCUniversal https://contactcentertechnologyinsights.com/uploads/data_img/691f038da073d_1763640205.jpg https://contactcentertechnologyinsights.com/news/datadome-secures-mcp-infrastructure-to-build-trust-in-agentic-ai 2025-11-20T12:00:03+00:00 Contact Center Tech Media Room en 2025-10-23T00:00:00+00:00 DataDome Secures MCP Infrastructure to Build Trust in Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/691f02c3b81f3_1763640003.JPG https://contactcentertechnologyinsights.com/news/synthflow-ai-unveils-whatsapp-integration-for-enterprise-grade-business-calls 2025-11-20T12:08:15+00:00 Contact Center Tech Media Room en 2025-10-23T00:00:00+00:00 Synthflow AI Unveils WhatsApp Integration for Enterprise-Grade Business Calls https://contactcentertechnologyinsights.com/uploads/data_img/691f04afb77ac_1763640495.jpg https://contactcentertechnologyinsights.com/news/provus-unveils-agentic-ai-platform-for-smart-service-quoting 2025-11-20T12:07:02+00:00 Contact Center Tech Media Room en 2025-10-22T00:00:00+00:00 Provus Unveils Agentic AI Platform for Smart Service Quoting https://contactcentertechnologyinsights.com/uploads/data_img/691f0466303e5_1763640422.jpg https://contactcentertechnologyinsights.com/news/wellsaid-sets-new-standard-in-ai-voice-with-secure-humanquality-audio 2025-11-20T12:43:13+00:00 Contact Center Tech Media Room en 2025-10-22T00:00:00+00:00 WellSaid Sets New Standard in AI Voice with Secure, Human-Quality Audio https://contactcentertechnologyinsights.com/uploads/data_img/691f0ce132555_1763642593.jpg https://contactcentertechnologyinsights.com/news/cleo-and-cloneops-ai-partner-to-add-ai-voice-agents-to-supply-chain-ops 2025-11-20T11:59:17+00:00 Contact Center Tech Media Room en 2025-10-22T00:00:00+00:00 Cleo & CloneOps.ai Partner to Add AI Voice Agents to Supply Chain Ops https://contactcentertechnologyinsights.com/uploads/data_img/691f029566aee_1763639957.jpg https://contactcentertechnologyinsights.com/news/westcx-enhances-pharmacy-operations-with-advanced-agentic-ai-solution 2025-11-20T12:46:17+00:00 Contact Center Tech Media Room en 2025-10-22T00:00:00+00:00 WestCX Enhances Pharmacy Operations with Advanced Agentic AI Solution https://contactcentertechnologyinsights.com/uploads/data_img/691f0d993daf1_1763642777.jpg https://contactcentertechnologyinsights.com/news/ujet-partners-with-laivly-to-offer-ai-agent-tools-and-simplified-ccaas 2025-10-22T08:43:30+00:00 Contact Center Tech Media Room en 2025-10-22T00:00:00+00:00 UJET Partners with Laivly to Offer AI Agent Tools & Simplified CCaaS https://contactcentertechnologyinsights.com/uploads/data_img/68f899324b99d_1761122610.png https://contactcentertechnologyinsights.com/news/aspect-and-cresta-join-forces-to-enhance-workforce-planning-with-ai 2025-11-20T11:56:20+00:00 Contact Center Tech Media Room en 2025-10-22T00:00:00+00:00 Aspect & Cresta Join Forces to Enhance Workforce Planning with AI https://contactcentertechnologyinsights.com/uploads/data_img/691f01e4bcb45_1763639780.JPG https://contactcentertechnologyinsights.com/news/talkdesk-and-databricks-partner-to-boost-ai-driven-customer-experience 2025-11-20T12:41:47+00:00 Contact Center Tech Media Room en 2025-10-22T00:00:00+00:00 Talkdesk & Databricks Partner to Boost AI-Driven Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/691f0c8bbbc20_1763642507.jpg https://contactcentertechnologyinsights.com/news/magic-secures-usd-10-million-to-expand-ai-applications-in-real-world 2025-11-19T11:36:33+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 Magic Secures $10M to Expand AI Applications in Real World https://contactcentertechnologyinsights.com/uploads/data_img/691dabc14efc5_1763552193.jpg https://contactcentertechnologyinsights.com/news/dialogue-ai-raises-usd-6-million-to-scale-ai-led-customer-research 2025-11-19T11:25:01+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 Dialogue AI Raises $6M to Scale AI-Led Customer Research https://contactcentertechnologyinsights.com/uploads/data_img/691da90d791c9_1763551501.jpg https://contactcentertechnologyinsights.com/news/aisera-pioneers-autonomous-it-advancing-self-service-with-agentic-ai 2025-11-19T11:16:47+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 Aisera Pioneers Autonomous IT, Advancing Self-Service with Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/691da71f48b51_1763551007.jpg https://contactcentertechnologyinsights.com/news/marchex-launches-ai-tool-to-help-senior-living-grow 2025-11-19T11:37:26+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 Marchex Launches AI Tool to Help Senior Living Grow https://contactcentertechnologyinsights.com/uploads/data_img/691dabf656817_1763552246.jpg https://contactcentertechnologyinsights.com/news/pindrop-adds-ai-fraud-detection-to-webex-by-cisco 2025-11-19T11:44:14+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 Pindrop Adds AI Fraud Detection to Webex by Cisco https://contactcentertechnologyinsights.com/uploads/data_img/691dad8e1ae88_1763552654.jpg https://contactcentertechnologyinsights.com/news/freight-tech-adds-ai-invoice-checks-to-fleet-rocket-fr8app 2025-11-19T11:28:36+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 Freight Tech Adds AI Invoice Checks to Fleet Rocket, Fr8app https://contactcentertechnologyinsights.com/uploads/data_img/691da9e455dc8_1763551716.jpg https://contactcentertechnologyinsights.com/news/dsbnet-uk-unveils-new-leadership-growth-backed-by-darwin-cx 2025-11-19T11:26:11+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 dsb.net UK Unveils New Leadership, Growth Backed by Darwin CX https://contactcentertechnologyinsights.com/uploads/data_img/691da953c826d_1763551571.jpg https://contactcentertechnologyinsights.com/news/ap-pension-partners-with-cognizant-for-bpo-rpa-services 2025-11-19T11:19:21+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 AP Pension Partners with Cognizant for BPO, RPA Services https://contactcentertechnologyinsights.com/uploads/data_img/691da7b9a51b7_1763551161.jpg https://contactcentertechnologyinsights.com/news/westminster-first-uk-council-to-use-ai-in-contact-centres 2025-11-19T11:48:49+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 Westminster First UK Council to Use AI in Contact Centres https://contactcentertechnologyinsights.com/uploads/data_img/691daea146b1c_1763552929.jpg https://contactcentertechnologyinsights.com/news/krisp-launches-new-accent-conversion-tool-for-africa 2025-10-20T13:06:46+00:00 Contact Center Tech Media Room en 2025-10-20T00:00:00+00:00 Krisp Launches New Accent Conversion Tool for Africa https://contactcentertechnologyinsights.com/uploads/data_img/68f633e6cf852_1760965606.png https://contactcentertechnologyinsights.com/news/neysa-partners-with-greylabs-ai-to-deliver-voice-insights-for-bfsi 2025-11-19T11:40:46+00:00 Contact Center Tech Media Room en 2025-10-17T00:00:00+00:00 Neysa Partners with GreyLabs AI to Deliver Voice Insights for BFSI https://contactcentertechnologyinsights.com/uploads/data_img/691dacbec46ce_1763552446.jpg https://contactcentertechnologyinsights.com/news/kenco-teams-with-greyorange-to-boost-fulfillment-with-ai-orchestration 2025-11-19T11:35:08+00:00 Contact Center Tech Media Room en 2025-10-17T00:00:00+00:00 Kenco Teams with GreyOrange to Boost Fulfillment with AI Orchestration https://contactcentertechnologyinsights.com/uploads/data_img/691dab6cd397c_1763552108.jpg https://contactcentertechnologyinsights.com/news/authenticom-group-acquires-isky-auto-division-from-ibex-to-build-full-cx-platform 2025-11-19T11:20:45+00:00 Contact Center Tech Media Room en 2025-10-17T00:00:00+00:00 Authenticom Group Acquires iSKY Auto Division from ibex to Build Full CX Platform https://contactcentertechnologyinsights.com/uploads/data_img/691da80d6e75d_1763551245.jpg https://contactcentertechnologyinsights.com/news/treasure-data-earns-aws-generative-ai-competency 2025-10-17T19:04:58+00:00 Contact Center Tech Media Room en 2025-10-17T00:00:00+00:00 Treasure Data Earns AWS Generative AI Competency https://contactcentertechnologyinsights.com/uploads/data_img/68f2935a823d4_1760727898.png https://contactcentertechnologyinsights.com/news/salesforce-and-google-expand-partnership-with-agentforce-360-gemini 2025-11-19T11:45:06+00:00 Contact Center Tech Media Room en 2025-10-17T00:00:00+00:00 Salesforce and Google Expand Partnership with Agentforce 360, Gemini https://contactcentertechnologyinsights.com/uploads/data_img/691dadc28afd3_1763552706.jpg https://contactcentertechnologyinsights.com/news/onvisource-and-trilogy-bpo-partner-to-boost-cx-automation-in-uk 2025-11-19T11:43:23+00:00 Contact Center Tech Media Room en 2025-10-17T00:00:00+00:00 OnviSource & Trilogy BPO Partner to Boost CX, Automation in UK https://contactcentertechnologyinsights.com/uploads/data_img/691dad5bf14b4_1763552603.jpg https://contactcentertechnologyinsights.com/news/nice-cognigy-unveils-ai-ops-center-for-scalable-ai-reliability 2025-11-19T11:42:20+00:00 Contact Center Tech Media Room en 2025-10-16T00:00:00+00:00 NiCE Cognigy Unveils AI Ops Center for Scalable AI Reliability https://contactcentertechnologyinsights.com/uploads/data_img/691dad1c280a5_1763552540.jpg https://contactcentertechnologyinsights.com/news/creovai-acquisition-fills-agent-guidance-gap-for-capacity 2025-11-19T11:22:00+00:00 Contact Center Tech Media Room en 2025-10-16T00:00:00+00:00 Creovai Acquisition Fills Agent Guidance Gap for Capacity https://contactcentertechnologyinsights.com/uploads/data_img/691da858e978f_1763551320.jpg https://contactcentertechnologyinsights.com/news/genesys-and-scaled-cognition-team-up-on-ai-cx-orchestration 2025-10-16T14:46:37+00:00 Contact Center Tech Media Room en 2025-10-16T00:00:00+00:00 Genesys and Scaled Cognition Team Up on AI CX Orchestration https://contactcentertechnologyinsights.com/uploads/data_img/68f104118c0e1_1760625681.png https://contactcentertechnologyinsights.com/news/netcarrier-launches-connectsmart-customer-conversations-and-workflow-automation 2025-11-19T11:39:58+00:00 Contact Center Tech Media Room en 2025-10-16T00:00:00+00:00 NetCarrier Launches ConnectSmart: Customer Conversations & Workflow Automation https://contactcentertechnologyinsights.com/uploads/data_img/691dac8e090cb_1763552398.jpg https://contactcentertechnologyinsights.com/news/snowflake-palantir-launch-enterprise-ai-and-analytics-partnership 2025-11-19T11:45:49+00:00 Contact Center Tech Media Room en 2025-10-16T00:00:00+00:00 Snowflake, Palantir Launch Enterprise AI & Analytics Partnership https://contactcentertechnologyinsights.com/uploads/data_img/691daded9615a_1763552749.jpg https://contactcentertechnologyinsights.com/news/infinx-invests-in-voxology-ai-for-patient-scheduling-agents 2025-11-19T11:32:56+00:00 Contact Center Tech Media Room en 2025-10-16T00:00:00+00:00 Infinx Invests in Voxology AI for Patient Scheduling Agents https://contactcentertechnologyinsights.com/uploads/data_img/691daae8a38d0_1763551976.jpg https://contactcentertechnologyinsights.com/news/humanly-acquires-sprockets-qualifi-and-hourwork-to-build-ai-hiring-platform 2025-11-19T13:53:08+00:00 Contact Center Tech Media Room en 2025-10-15T00:00:00+00:00 Humanly Acquires Sprockets, Qualifi & HourWork to Build AI Hiring Platform https://contactcentertechnologyinsights.com/uploads/data_img/691dcbc442547_1763560388.jpg https://contactcentertechnologyinsights.com/news/latticeflow-ai-joins-vanta-to-enhance-ai-risk-management 2025-11-19T13:53:53+00:00 Contact Center Tech Media Room en 2025-10-15T00:00:00+00:00 LatticeFlow AI Joins Vanta to Enhance AI Risk Management https://contactcentertechnologyinsights.com/uploads/data_img/691dcbf185cc7_1763560433.jpg https://contactcentertechnologyinsights.com/news/alvaria-successkpi-unite-for-aipowered-cx-insights-and-compliance 2025-11-19T13:42:04+00:00 Contact Center Tech Media Room en 2025-10-15T00:00:00+00:00 Alvaria and SuccessKPI Unite for AI-Powered CX Insights and Compliance https://contactcentertechnologyinsights.com/uploads/data_img/691dc92cc2048_1763559724.jpg https://contactcentertechnologyinsights.com/news/corridor-west-star-launch-new-ai-operations-manager 2025-11-19T13:51:42+00:00 Contact Center Tech Media Room en 2025-10-15T00:00:00+00:00 CORRIDOR, West Star Launch New AI Operations Manager https://contactcentertechnologyinsights.com/uploads/data_img/691dcb6e17088_1763560302.jpg https://contactcentertechnologyinsights.com/news/genesys-renews-ferrari-hp-deal-launches-tech-collaboration 2025-11-19T13:52:42+00:00 Contact Center Tech Media Room en 2025-10-15T00:00:00+00:00 Genesys Renews Ferrari HP Deal, Launches Tech Collaboration https://contactcentertechnologyinsights.com/uploads/data_img/691dcbaa1f749_1763560362.jpg https://contactcentertechnologyinsights.com/news/egain-ai-agent-2-unveiled-for-omnichannel-cx-at-solve25 2025-10-15T15:56:23+00:00 Contact Center Tech Media Room en 2025-10-15T00:00:00+00:00 eGain AI Agent 2™ Unveiled for Omnichannel CX at Solve25 https://contactcentertechnologyinsights.com/uploads/data_img/68efb1e0917f4_1760539104.png https://contactcentertechnologyinsights.com/news/tensor-and-carahsoft-partner-on-predictive-ai-for-gov-and-industry 2025-11-19T13:55:36+00:00 Contact Center Tech Media Room en 2025-10-14T00:00:00+00:00 Tensor & Carahsoft Partner on Predictive AI for Gov and Industry https://contactcentertechnologyinsights.com/uploads/data_img/691dcc3d777ba_1763560509.jpg https://contactcentertechnologyinsights.com/news/anthropic-and-salesforce-expand-partnership-for-trusted-ai 2025-11-19T13:47:44+00:00 Contact Center Tech Media Room en 2025-10-14T00:00:00+00:00 Anthropic and Salesforce Expand Partnership for Trusted AI https://contactcentertechnologyinsights.com/uploads/data_img/691dc9e825bdf_1763559912.jpg https://contactcentertechnologyinsights.com/news/salesforce-supports-agentic-commerce-protocol-with-stripe 2025-11-19T13:49:19+00:00 Contact Center Tech Media Room en 2025-10-14T00:00:00+00:00 Salesforce Supports Agentic Commerce Protocol with Stripe https://contactcentertechnologyinsights.com/uploads/data_img/691dcadf07ac0_1763560159.jpg https://contactcentertechnologyinsights.com/news/connectsecure-expands-global-reach-with-dvcom-technology-as-partner 2025-11-19T13:51:17+00:00 Contact Center Tech Media Room en 2025-10-14T00:00:00+00:00 ConnectSecure Expands Global Reach with DVCOM as Partner https://contactcentertechnologyinsights.com/uploads/data_img/691dcb5594d21_1763560277.jpg https://contactcentertechnologyinsights.com/news/vonage-unveils-agentforce-identity-insights-and-fraud-detection 2025-11-19T13:56:22+00:00 Contact Center Tech Media Room en 2025-10-14T00:00:00+00:00 Vonage Unveils Agentforce Identity Insights & Fraud Detection https://contactcentertechnologyinsights.com/uploads/data_img/691dcc86c4eef_1763560582.jpg https://contactcentertechnologyinsights.com/news/zoom-teams-with-oracle-to-boost-enterprise-customer-engagement 2025-11-19T13:56:51+00:00 Contact Center Tech Media Room en 2025-10-14T00:00:00+00:00 Zoom Teams With Oracle to Boost Enterprise Customer Engagement https://contactcentertechnologyinsights.com/uploads/data_img/691dcca32e444_1763560611.jpg https://contactcentertechnologyinsights.com/news/pwc-unveils-agentic-ai-contact-center-on-salesforce-tech 2025-10-20T17:36:59+00:00 Contact Center Tech Media Room en 2025-10-14T00:00:00+00:00 PwC Unveils Agentic AI Contact Center on Salesforce Tech https://contactcentertechnologyinsights.com/uploads/data_img/68ee63ae68704_1760453550.png https://contactcentertechnologyinsights.com/news/talkmap-unveils-talkdiscovery-100-with-ai-for-leaders 2025-11-19T13:54:31+00:00 Contact Center Tech Media Room en 2025-10-14T00:00:00+00:00 Talkmap Unveils Talkdiscovery 10.0 with AI for Leaders https://contactcentertechnologyinsights.com/uploads/data_img/691dcc17c3a00_1763560471.jpg https://contactcentertechnologyinsights.com/news/infosys-launches-customer-experience-suite-for-salesforce 2025-11-18T12:00:33+00:00 Contact Center Tech Media Room en 2025-10-10T00:00:00+00:00 Infosys Launches Customer Experience Suite for Salesforce https://contactcentertechnologyinsights.com/uploads/data_img/691c5fe157cf7_1763467233.jpg https://contactcentertechnologyinsights.com/news/apolloio-unveils-first-fully-agentic-gtm-platform-for-ai-era 2025-11-18T11:58:29+00:00 Contact Center Tech Media Room en 2025-10-10T00:00:00+00:00 Apollo.io Unveils First Fully Agentic GTM Platform for AI Era https://contactcentertechnologyinsights.com/uploads/data_img/691c5f65ccfcc_1763467109.jpg https://contactcentertechnologyinsights.com/news/salesforce-to-acquire-apromore-in-definitive-agreement 2025-11-18T12:01:54+00:00 Contact Center Tech Media Room en 2025-10-10T00:00:00+00:00 Salesforce to Acquire Apromore in Definitive Agreement https://contactcentertechnologyinsights.com/uploads/data_img/691c60329e39b_1763467314.jpg https://contactcentertechnologyinsights.com/news/phi-commerce-launches-phi-ter-indias-first-ai-omnichannel-fraud-detection-tool 2025-11-18T12:01:31+00:00 Contact Center Tech Media Room en 2025-10-10T00:00:00+00:00 Phi Commerce Launches Phi-ter, India’s 1st AI Omnichannel Fraud Detection Tool https://contactcentertechnologyinsights.com/uploads/data_img/691c601b11401_1763467291.jpg https://contactcentertechnologyinsights.com/news/foundever-launches-first-offshore-cx-hub-in-luxor-egypt 2025-11-18T11:59:33+00:00 Contact Center Tech Media Room en 2025-10-10T00:00:00+00:00 Foundever Launches First Offshore CX Hub in Luxor, Egypt https://contactcentertechnologyinsights.com/uploads/data_img/691c5fa52b9e3_1763467173.jpg https://contactcentertechnologyinsights.com/news/tata-communications-unveils-voice-ai-to-transform-bfsi-cx 2025-11-18T12:02:13+00:00 Contact Center Tech Media Room en 2025-10-10T00:00:00+00:00 Tata Communications Unveils Voice AI to Transform BFSI CX https://contactcentertechnologyinsights.com/uploads/data_img/691c6045d9b73_1763467333.jpg https://contactcentertechnologyinsights.com/news/airship-launches-rcs-messaging-for-nextgen-cross-channel-cx 2025-11-18T11:58:05+00:00 Contact Center Tech Media Room en 2025-10-09T00:00:00+00:00 Airship Launches RCS Messaging for Next-Gen Cross-Channel CX https://contactcentertechnologyinsights.com/uploads/data_img/691c5f4dbe61a_1763467085.jpg https://contactcentertechnologyinsights.com/news/gradient-ai-teams-with-connexure-to-simplify-risk-workflows 2025-11-18T12:00:14+00:00 Contact Center Tech Media Room en 2025-10-09T00:00:00+00:00 Gradient AI Teams with Connexure to Simplify Risk Workflows https://contactcentertechnologyinsights.com/uploads/data_img/691c5fce9b8b5_1763467214.jpg https://contactcentertechnologyinsights.com/news/cloudera-partners-with-aws-for-sovereignready-data-and-ai-platform 2025-11-18T11:59:13+00:00 Contact Center Tech Media Room en 2025-10-09T00:00:00+00:00 Cloudera Partners with AWS for Sovereign-Ready Data & AI Platform https://contactcentertechnologyinsights.com/uploads/data_img/691c5f91aa8de_1763467153.jpg https://contactcentertechnologyinsights.com/news/global-relay-launches-compliant-voice-solution-with-votacall 2025-11-18T11:59:51+00:00 Contact Center Tech Media Room en 2025-10-09T00:00:00+00:00 Global Relay Launches Compliant Voice Solution with Votacall https://contactcentertechnologyinsights.com/uploads/data_img/691c5fb738bad_1763467191.jpg https://contactcentertechnologyinsights.com/news/upstack-acquires-breakwater-to-boost-cx-and-ai-growth 2025-10-30T09:30:57+00:00 Contact Center Tech Media Room en 2025-10-09T00:00:00+00:00 UPSTACK Acquires Breakwater Cloud Advisors to Boost CX & AI Growth https://contactcentertechnologyinsights.com/uploads/data_img/68e7db84ca838_1760025476.png https://contactcentertechnologyinsights.com/news/ooredoo-and-infobip-launch-aipowered-cx-revolution-in-kuwait 2025-11-18T12:00:50+00:00 Contact Center Tech Media Room en 2025-10-09T00:00:00+00:00 Ooredoo & Infobip Launch AI-Powered CX Revolution in Kuwait https://contactcentertechnologyinsights.com/uploads/data_img/691c5ff25ba5f_1763467250.jpg https://contactcentertechnologyinsights.com/news/callminer-enhances-agentic-ai-to-transform-cx-with-automation 2025-11-18T11:58:55+00:00 Contact Center Tech Media Room en 2025-10-09T00:00:00+00:00 CallMiner Enhances Agentic AI to Transform CX with Automation https://contactcentertechnologyinsights.com/uploads/data_img/691c5f7fe1fba_1763467135.jpg https://contactcentertechnologyinsights.com/news/optable-unveils-agentic-collaboration-for-nextgen-ai-adtech 2025-10-08T18:30:11+00:00 Contact Center Tech Media Room en 2025-10-08T00:00:00+00:00 Optable Unveils Agentic Collaboration for Next-Gen AI Adtech https://contactcentertechnologyinsights.com/uploads/data_img/68e6adb31ef26_1759948211.jpg https://contactcentertechnologyinsights.com/news/xtm-acquires-consoltec-to-boost-enterprise-localization 2025-10-08T18:16:19+00:00 Contact Center Tech Media Room en 2025-10-08T00:00:00+00:00 XTM Acquires Consoltec to Boost Enterprise Localization https://contactcentertechnologyinsights.com/uploads/data_img/68e6aa739f8b3_1759947379.jpg https://contactcentertechnologyinsights.com/news/asiapac-launches-4-ai-saas-platforms-for-omnichannel-growth 2025-10-08T18:05:49+00:00 Contact Center Tech Media Room en 2025-10-08T00:00:00+00:00 AsiaPac Launches 4 AI SaaS Platforms for Omnichannel Growth https://contactcentertechnologyinsights.com/uploads/data_img/68e6a7fdedb45_1759946749.jpg https://contactcentertechnologyinsights.com/news/zendesk-adds-advanced-ai-to-boost-scalable-service-delivery 2025-10-08T17:46:48+00:00 Contact Center Tech Media Room en 2025-10-08T00:00:00+00:00 Zendesk Adds Advanced AI to Boost Scalable Service Delivery https://contactcentertechnologyinsights.com/uploads/data_img/68e6a38840673_1759945608.jpg https://contactcentertechnologyinsights.com/news/thunder-salesforce-and-usc-launch-agentic-ai-lab-for-leaders 2025-10-08T17:35:28+00:00 Contact Center Tech Media Room en 2025-10-08T00:00:00+00:00 Thunder, Salesforce & USC Launch Agentic AI Lab for Leaders https://contactcentertechnologyinsights.com/uploads/data_img/68e6a0e035b6f_1759944928.jpg https://contactcentertechnologyinsights.com/news/apivia-courtage-adds-agentic-ai-via-soundhounds-amelia-7 2025-10-08T16:18:16+00:00 Contact Center Tech Media Room en 2025-10-08T00:00:00+00:00 Apivia Courtage Adds Agentic AI via SoundHound’s Amelia 7 https://contactcentertechnologyinsights.com/uploads/data_img/68e68ec8c9079_1759940296.jpg https://contactcentertechnologyinsights.com/news/helport-ai-and-atome-strengthen-partnership-after-top-ranking 2025-10-08T15:54:34+00:00 Contact Center Tech Media Room en 2025-10-08T00:00:00+00:00 Helport AI & Atome Strengthen Partnership After Top Ranking https://contactcentertechnologyinsights.com/uploads/data_img/68e6893a189b4_1759938874.jpg https://contactcentertechnologyinsights.com/news/screenmeet-and-nexthink-partner-for-seamless-issue-resolution 2025-10-08T15:00:15+00:00 Contact Center Tech Media Room en 2025-10-08T00:00:00+00:00 ScreenMeet & Nexthink Partner for Seamless Issue Resolution https://contactcentertechnologyinsights.com/uploads/data_img/68e67c7f785c9_1759935615.png https://contactcentertechnologyinsights.com/news/hot-topic-partners-with-metrical-to-boost-online-sales-ai 2025-10-07T17:20:52+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 Hot Topic Partners with Metrical to Boost Online Sales AI https://contactcentertechnologyinsights.com/uploads/data_img/68e54bf487278_1759857652.jpg https://contactcentertechnologyinsights.com/news/thumbtack-teams-up-with-openai-for-home-services-in-chatgpt 2025-10-07T17:07:45+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 Thumbtack Teams Up with OpenAI for Home Services in ChatGPT https://contactcentertechnologyinsights.com/uploads/data_img/68e548e10abf7_1759856865.jpg https://contactcentertechnologyinsights.com/news/candidly-launches-aipowered-financial-guidance-platform 2025-10-07T16:11:15+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 Candidly Launches AI-Powered Financial Guidance Platform https://contactcentertechnologyinsights.com/uploads/data_img/68e53ba3bf266_1759853475.jpg https://contactcentertechnologyinsights.com/news/socotra-launches-agentic-ai-for-insurance-product-setup 2025-10-20T17:38:20+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 Socotra Launches Agentic AI for Insurance Product Setup https://contactcentertechnologyinsights.com/uploads/data_img/68e5391ab931d_1759852826.jpg https://contactcentertechnologyinsights.com/news/medallia-and-choctaw-nation-launch-new-omnichannel-strategy 2025-10-07T15:48:11+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 Medallia & Choctaw Nation Launch New Omnichannel Strategy https://contactcentertechnologyinsights.com/uploads/data_img/68e5363b49865_1759852091.jpg https://contactcentertechnologyinsights.com/news/id-privacy-ai-unveils-social-pro-nextgen-social-ai-agent 2025-10-07T15:33:44+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 ID Privacy AI Unveils Social Pro: Next-Gen Social AI Agent https://contactcentertechnologyinsights.com/uploads/data_img/68e532d843128_1759851224.jpg https://contactcentertechnologyinsights.com/news/wow24-7-launches-global-study-on-2026-cx-bpo-trends 2025-10-07T15:23:15+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 WOW24-7 Launches Global Study on 2026 CX, BPO Trends https://contactcentertechnologyinsights.com/uploads/data_img/68e53063078b4_1759850595.jpg https://contactcentertechnologyinsights.com/news/sprinklr-names-anthony-coletta-as-chief-financial-officer 2025-10-07T13:51:22+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 Sprinklr Names Anthony Coletta as Chief Financial Officer https://contactcentertechnologyinsights.com/uploads/data_img/68e51ada3ee48_1759845082.jpg https://contactcentertechnologyinsights.com/news/nuso-teams-with-zoom-to-enhance-enterprise-communication 2025-10-07T17:24:16+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 NUSO Teams with Zoom to Enhance Enterprise Communication https://contactcentertechnologyinsights.com/uploads/data_img/68e517a1e8b55_1759844257.jpg https://contactcentertechnologyinsights.com/news/sharpencx-partners-with-elevenlabs-on-ai-voice-agents 2025-10-07T14:13:49+00:00 Contact Center Tech Media Room en 2025-10-07T00:00:00+00:00 SharpenCX Partners with ElevenLabs on AI Voice Agents https://contactcentertechnologyinsights.com/uploads/data_img/68e5201d104c0_1759846429.png https://contactcentertechnologyinsights.com/news/expert-ai-launches-ai-solutions-to-boost-pharma-and-life-sciences 2025-10-06T17:37:27+00:00 Contact Center Tech Media Room en 2025-10-06T00:00:00+00:00 https://contactcentertechnologyinsights.com/uploads/data_img/68e3fe577dd60_1759772247.jpg https://contactcentertechnologyinsights.com/news/coursera-names-anthony-salcito-general-manager-enterprise 2025-10-06T17:29:40+00:00 Contact Center Tech Media Room en 2025-10-06T00:00:00+00:00 https://contactcentertechnologyinsights.com/uploads/data_img/68e3fc8498f80_1759771780.jpg https://contactcentertechnologyinsights.com/news/fujitsu-nvidia-to-build-fullstack-ai-and-genai-platform 2025-10-06T17:15:18+00:00 Contact Center Tech Media Room en 2025-10-06T00:00:00+00:00 Fujitsu, NVIDIA to Build Full-Stack AI & GenAI Platform https://contactcentertechnologyinsights.com/uploads/data_img/68e3f926dd159_1759770918.jpg https://contactcentertechnologyinsights.com/news/opensignal-launches-broadband-tools-to-boost-isp-experience 2025-10-06T15:20:35+00:00 Contact Center Tech Media Room en 2025-10-06T00:00:00+00:00 Opensignal Launches Broadband Tools to Boost ISP Experience https://contactcentertechnologyinsights.com/uploads/data_img/68e3de43829ef_1759764035.jpg https://contactcentertechnologyinsights.com/news/biz2x-and-aws-launch-first-agentic-ai-digital-lending-solution 2025-10-20T17:38:32+00:00 Contact Center Tech Media Room en 2025-10-06T00:00:00+00:00 Biz2X & AWS Launch First Agentic AI Digital Lending Solution https://contactcentertechnologyinsights.com/uploads/data_img/68e402353bf88_1759773237.jpg https://contactcentertechnologyinsights.com/news/hbxs-omnichannel-voice-solution-modernises-its-offering 2025-10-06T15:01:29+00:00 Contact Center Tech Media Room en 2025-10-06T00:00:00+00:00 HBX’s Omnichannel Voice Solution Modernises Its Offering https://contactcentertechnologyinsights.com/uploads/data_img/68e3d1b0e36b8_1759760816.jpg https://contactcentertechnologyinsights.com/news/deepgram-unveils-flux-the-first-conversational-speech-model 2025-11-11T12:58:27+00:00 Contact Center Tech Media Room en 2025-10-03T00:00:00+00:00 Deepgram Unveils Flux: The First Conversational Speech Model https://contactcentertechnologyinsights.com/uploads/data_img/691332f3bfad7_1762865907.jpg https://contactcentertechnologyinsights.com/news/ntt-data-aws-partner-on-ai-powered-contact-center-solutions 2025-10-02T18:32:50+00:00 Contact Center Tech Media Room en 2025-10-02T00:00:00+00:00 NTT DATA, AWS Partner on AI-Powered Contact Center Solutions https://contactcentertechnologyinsights.com/uploads/data_img/68dec5525871b_1759429970.jpg https://contactcentertechnologyinsights.com/news/ozinga-partners-with-spitch-to-improve-customer-and-employee-experience 2025-10-02T17:37:09+00:00 Contact Center Tech Media Room en 2025-10-02T00:00:00+00:00 Ozinga Partners with Spitch to Improve Customer & Employee Experience https://contactcentertechnologyinsights.com/uploads/data_img/68deb8459ef8b_1759426629.jpg https://contactcentertechnologyinsights.com/news/upstream-works-enhances-ux-with-ai-transcriptions-and-insights 2025-10-02T16:42:09+00:00 Contact Center Tech Media Room en 2025-10-02T00:00:00+00:00 Upstream Works Enhances UX with AI, Transcriptions & Insights https://contactcentertechnologyinsights.com/uploads/data_img/68deab615e406_1759423329.jpg https://contactcentertechnologyinsights.com/news/aspire-teams-with-meta-to-unveil-ai-instagram-discovery 2025-10-02T17:41:08+00:00 Contact Center Tech Media Room en 2025-10-02T00:00:00+00:00 Aspire Teams with Meta to Unveil AI Instagram Discovery https://contactcentertechnologyinsights.com/uploads/data_img/68deb93409a65_1759426868.jpg https://contactcentertechnologyinsights.com/news/viant-and-tubi-team-up-to-enhance-ctv-performance 2025-10-02T17:40:47+00:00 Contact Center Tech Media Room en 2025-10-02T00:00:00+00:00 Viant and Tubi Team Up to Enhance CTV Performance https://contactcentertechnologyinsights.com/uploads/data_img/68deb91fb7b0a_1759426847.JPG https://contactcentertechnologyinsights.com/news/bt-and-infobip-expand-aipowered-communication-partnership 2025-10-02T17:40:29+00:00 Contact Center Tech Media Room en 2025-10-02T00:00:00+00:00 BT and Infobip Expand AI-Powered Communication Partnership https://contactcentertechnologyinsights.com/uploads/data_img/68deb90d7be11_1759426829.jpg https://contactcentertechnologyinsights.com/news/comdesign-speeds-up-contact-center-shift-with-vonage-apis 2025-11-11T12:56:02+00:00 Contact Center Tech Media Room en 2025-10-02T00:00:00+00:00 ComDesign Speeds Up Contact Center Shift with Vonage APIs https://contactcentertechnologyinsights.com/uploads/data_img/69133262e2031_1762865762.jpg https://contactcentertechnologyinsights.com/news/ibs-software-unveils-ai-virtual-agents-to-transform-air-cargo 2025-10-01T17:57:10+00:00 Contact Center Tech Media Room en 2025-10-01T00:00:00+00:00 IBS Software Unveils AI Virtual Agents to Transform Air Cargo https://contactcentertechnologyinsights.com/uploads/data_img/68dd6b7656d5e_1759341430.jpg https://contactcentertechnologyinsights.com/news/sambanova-and-hume-ai-launch-fast-multilingual-speech-ai 2025-10-01T17:41:53+00:00 Contact Center Tech Media Room en 2025-10-01T00:00:00+00:00 SambaNova & Hume AI Launch Fast, Multilingual Speech AI https://contactcentertechnologyinsights.com/uploads/data_img/68dd67e10605a_1759340513.jpg https://contactcentertechnologyinsights.com/news/workday-finalizes-acquisition-of-paradox 2025-10-01T17:15:48+00:00 Contact Center Tech Media Room en 2025-10-01T00:00:00+00:00 Workday Finalizes Acquisition of Paradox https://contactcentertechnologyinsights.com/uploads/data_img/68dd61c4627bc_1759338948.jpg https://contactcentertechnologyinsights.com/news/astreya-picks-3clogic-to-transform-itsm-with-voice-ai-tools 2025-10-01T17:19:53+00:00 Contact Center Tech Media Room en 2025-10-01T00:00:00+00:00 Astreya Picks 3CLogic to Transform ITSM with Voice AI Tools https://contactcentertechnologyinsights.com/uploads/data_img/68dd622568e88_1759339045.jpg https://contactcentertechnologyinsights.com/news/cisco-launches-ai-powered-webex-contact-center-tools 2025-10-01T17:20:30+00:00 Contact Center Tech Media Room en 2025-10-01T00:00:00+00:00 Cisco Launches AI-Powered Webex Contact Center Tools https://contactcentertechnologyinsights.com/uploads/data_img/68dd62de8f149_1759339230.jpg https://contactcentertechnologyinsights.com/news/boost-ai-unveils-enhanced-voice-ai-for-enterprise-use 2025-10-01T14:39:34+00:00 Contact Center Tech Media Room en 2025-09-30T00:00:00+00:00 boost.ai Unveils Enhanced Voice AI for Enterprise Use https://contactcentertechnologyinsights.com/uploads/data_img/68dd3d266c439_1759329574.jpg https://contactcentertechnologyinsights.com/news/stibo-systems-launches-productgen-ai-for-product-content 2025-10-01T14:39:01+00:00 Contact Center Tech Media Room en 2025-09-30T00:00:00+00:00 Stibo Systems Launches ProductGen AI for Product Content https://contactcentertechnologyinsights.com/uploads/data_img/68dd3d05d4cd1_1759329541.jpg https://contactcentertechnologyinsights.com/news/brinqa-launches-brinqaiq-to-boost-ai-driven-risk-decisions 2025-10-01T14:40:26+00:00 Contact Center Tech Media Room en 2025-09-30T00:00:00+00:00 Brinqa Launches BrinqaIQ to Boost AI-Driven Risk Decisions https://contactcentertechnologyinsights.com/uploads/data_img/68dd3d5a5cdaa_1759329626.jpg https://contactcentertechnologyinsights.com/news/abby-connect-scales-service-launches-ai-receptionist-with-deepgram 2025-10-01T14:40:08+00:00 Contact Center Tech Media Room en 2025-09-30T00:00:00+00:00 Abby Connect Scales Service, Launches AI Receptionist with Deepgram https://contactcentertechnologyinsights.com/uploads/data_img/68dd3d485a70a_1759329608.jpg https://contactcentertechnologyinsights.com/news/controlmonkey-unveils-komo-ai-to-bridge-cloud-skills-gap 2025-10-01T14:38:30+00:00 Contact Center Tech Media Room en 2025-09-30T00:00:00+00:00 ControlMonkey Unveils KoMo AI to Bridge Cloud Skills Gap https://contactcentertechnologyinsights.com/uploads/data_img/68dd3ce6ef07c_1759329510.jpg https://contactcentertechnologyinsights.com/news/techsee-and-softel-partner-to-boost-visual-ai-in-contact-centers 2025-09-30T17:13:30+00:00 Contact Center Tech Media Room en 2025-09-30T00:00:00+00:00 TechSee & SOFTEL Partner to Boost Visual AI in Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/68dc0fbaec0f4_1759252410.png https://contactcentertechnologyinsights.com/news/gptbotsai-partners-with-tellvoice-to-transform-ai-voice-tech 2025-09-30T12:54:58+00:00 Contact Center Tech Media Room en 2025-09-29T00:00:00+00:00 GPTBots.ai Partners with Tellvoice to Transform AI Voice Tech https://contactcentertechnologyinsights.com/uploads/data_img/68dbd3223047a_1759236898.jpg https://contactcentertechnologyinsights.com/news/ibm-partners-with-aws-to-boost-innovation-and-cloud-in-middle-east 2025-09-30T12:54:28+00:00 Contact Center Tech Media Room en 2025-09-29T00:00:00+00:00 IBM Partners with AWS to Boost Innovation and Cloud in Middle East https://contactcentertechnologyinsights.com/uploads/data_img/68dbd3041fa8c_1759236868.jpg https://contactcentertechnologyinsights.com/news/sk-telecom-expands-ai-agent-adot-biz-to-25-sk-firms-by-year-end 2025-09-30T12:53:57+00:00 Contact Center Tech Media Room en 2025-09-29T00:00:00+00:00 SK Telecom Expands AI Agent Adot Biz to 25 SK Firms by Year-End https://contactcentertechnologyinsights.com/uploads/data_img/68dbd2e52e40f_1759236837.jpg https://contactcentertechnologyinsights.com/news/deepseek-releases-experimental-version-of-its-ai-model 2025-09-29T18:09:46+00:00 Contact Center Tech Media Room en 2025-09-29T00:00:00+00:00 DeepSeek Releases Experimental Version of Its AI Model https://contactcentertechnologyinsights.com/uploads/data_img/68dacb69f3f9f_1759169385.png https://contactcentertechnologyinsights.com/news/revvity-unveils-ai-software-to-transform-preclinical-imaging 2025-09-30T12:53:14+00:00 Contact Center Tech Media Room en 2025-09-29T00:00:00+00:00 Revvity Unveils AI Software to Transform Preclinical Imaging https://contactcentertechnologyinsights.com/uploads/data_img/68dbd2ba151f1_1759236794.jpg https://contactcentertechnologyinsights.com/news/poet-and-sivers-partner-to-develop-ai-data-center-light-modules 2025-09-30T12:52:52+00:00 Contact Center Tech Media Room en 2025-09-29T00:00:00+00:00 POET and Sivers Partner to Develop AI Data Center Light Modules https://contactcentertechnologyinsights.com/uploads/data_img/68dbd2a4a1aef_1759236772.jpg https://contactcentertechnologyinsights.com/news/pubhive-launches-ai-dashboard-to-boost-governance-and-cost-efficiency 2025-09-30T12:52:33+00:00 Contact Center Tech Media Room en 2025-09-29T00:00:00+00:00 PubHive Launches AI Dashboard to Boost Governance & Cost Efficiency https://contactcentertechnologyinsights.com/uploads/data_img/68dbd29109563_1759236753.jpg https://contactcentertechnologyinsights.com/news/td-synnex-launches-partnerfirst-portal-for-partners 2025-11-11T13:07:35+00:00 Contact Center Tech Media Room en 2025-09-26T00:00:00+00:00 TD SYNNEX Launches PartnerFirst Portal for Partners https://contactcentertechnologyinsights.com/uploads/data_img/69133517ebd7e_1762866455.jpg https://contactcentertechnologyinsights.com/news/saison-tech-and-vectara-partner-on-conversational-ai-tools 2025-09-26T18:12:08+00:00 Contact Center Tech Media Room en 2025-09-26T00:00:00+00:00 Saison Tech & Vectara Partner on Conversational AI Tools https://contactcentertechnologyinsights.com/uploads/data_img/68d6d778a33ee_1758910328.jpg https://contactcentertechnologyinsights.com/news/silverback-chatbot-adds-ai-agents-for-biz-automation-and-cx 2025-09-26T18:44:05+00:00 Contact Center Tech Media Room en 2025-09-26T00:00:00+00:00 Silverback Chatbot Adds AI Agents for Biz Automation & CX https://contactcentertechnologyinsights.com/uploads/data_img/68d6def5dc39d_1758912245.jpg https://contactcentertechnologyinsights.com/news/crescendo-to-hit-usd-100-million-arr-as-ai-contact-center-scales 2025-09-26T18:43:20+00:00 Contact Center Tech Media Room en 2025-09-26T00:00:00+00:00 Crescendo to Hit $100M ARR as AI Contact Center Scales https://contactcentertechnologyinsights.com/uploads/data_img/68d6dec80314c_1758912200.jpg https://contactcentertechnologyinsights.com/news/new-sas-retrieval-agent-manager-boosts-generative-agentic-ai 2025-09-26T18:42:44+00:00 Contact Center Tech Media Room en 2025-09-25T00:00:00+00:00 New SAS Retrieval Agent Manager Boosts Generative, Agentic AI https://contactcentertechnologyinsights.com/uploads/data_img/68d6dea4aa85d_1758912164.jpg https://contactcentertechnologyinsights.com/news/omnisend-unveils-ai-assistants-with-upgraded-sms-and-reporting 2025-11-11T13:12:52+00:00 Contact Center Tech Media Room en 2025-09-25T00:00:00+00:00 Omnisend Unveils AI Assistants with Upgraded SMS & Reporting https://contactcentertechnologyinsights.com/uploads/data_img/69133654014ee_1762866772.jpg https://contactcentertechnologyinsights.com/news/decagon-launches-university-to-train-teams-for-ai-in-cx 2025-09-26T18:42:15+00:00 Contact Center Tech Media Room en 2025-09-25T00:00:00+00:00 Decagon Announces Decagon University to Train Teams for AI in CX https://contactcentertechnologyinsights.com/uploads/data_img/68d6de87d54c8_1758912135.jpg https://contactcentertechnologyinsights.com/news/visa-and-intella-partner-on-arabic-ai-for-financial-firms 2025-09-26T18:41:37+00:00 Contact Center Tech Media Room en 2025-09-25T00:00:00+00:00 Visa & Intella Partner on Arabic AI for Financial Firms https://contactcentertechnologyinsights.com/uploads/data_img/68d6de616c0a8_1758912097.jpg https://contactcentertechnologyinsights.com/news/8x8-unveils-nocode-sms-fraud-tool-to-fight-usd-21-billion-threat 2025-10-30T09:41:15+00:00 Contact Center Tech Media Room en 2025-09-25T00:00:00+00:00 8x8 Unveils No-Code SMS Fraud Tool to Fight $2.1B Threat https://contactcentertechnologyinsights.com/uploads/data_img/68d6de40b5930_1758912064.jpg https://contactcentertechnologyinsights.com/news/agora-adds-4g-visual-ai-and-fast-prototyping-to-hardware-kit 2025-09-25T14:22:20+00:00 Contact Center Tech Media Room en 2025-09-24T00:00:00+00:00 Agora Adds 4G, Visual AI & Fast Prototyping to Hardware Kit https://contactcentertechnologyinsights.com/uploads/data_img/68d5501c19768_1758810140.jpg https://contactcentertechnologyinsights.com/news/invoca-launches-ai-tool-linking-tv-video-ads-to-revenue 2025-09-25T14:21:45+00:00 Contact Center Tech Media Room en 2025-09-24T00:00:00+00:00 Invoca Launches AI Tool Linking TV, Video Ads to Revenue https://contactcentertechnologyinsights.com/uploads/data_img/68d54ff956441_1758810105.jpg https://contactcentertechnologyinsights.com/news/nice-teams-with-pga-tours-jj-spaun-to-promote-drive-and-growth 2025-09-25T14:22:02+00:00 Contact Center Tech Media Room en 2025-09-24T00:00:00+00:00 NiCE Teams with PGA TOUR’s JJ Spaun to Promote Drive & Growth https://contactcentertechnologyinsights.com/uploads/data_img/68d5500a6ff61_1758810122.jpg https://contactcentertechnologyinsights.com/news/red-lobster-teams-with-soundhound-ai-for-phone-ordering 2025-09-25T14:21:29+00:00 Contact Center Tech Media Room en 2025-09-24T00:00:00+00:00 Red Lobster Teams With SoundHound AI for Phone Ordering https://contactcentertechnologyinsights.com/uploads/data_img/68d54fe97f4d3_1758810089.jpg https://contactcentertechnologyinsights.com/news/aesthetix-crm-and-corraldata-partner-to-transform-medspa-analytics 2025-09-25T14:21:10+00:00 Contact Center Tech Media Room en 2025-09-24T00:00:00+00:00 Aesthetix CRM, CorralData Partner to Transform MedSpa Analytics https://contactcentertechnologyinsights.com/uploads/data_img/68d54fd6b2182_1758810070.jpg https://contactcentertechnologyinsights.com/news/digital-link-debuts-ai-packaging-that-talks-with-consumers 2025-09-25T14:20:56+00:00 Contact Center Tech Media Room en 2025-09-24T00:00:00+00:00 Digital Link Debuts AI Packaging That Talks with Consumers https://contactcentertechnologyinsights.com/uploads/data_img/68d54fc8b76af_1758810056.jpg https://contactcentertechnologyinsights.com/news/google-launches-gemini-for-tv-bringing-ai-conversations-to-screen 2025-09-25T14:20:10+00:00 Contact Center Tech Media Room en 2025-09-23T00:00:00+00:00 Google Launches Gemini for TV, Bringing AI Conversations to Screen https://contactcentertechnologyinsights.com/uploads/data_img/68d54f9a2157b_1758810010.jpg https://contactcentertechnologyinsights.com/news/infobip-and-oracle-partner-to-transform-customer-chats-via-whatsapp-sms 2025-09-25T14:19:53+00:00 Contact Center Tech Media Room en 2025-09-23T00:00:00+00:00 Infobip & Oracle Partner to Transform Customer Chats via WhatsApp, SMS https://contactcentertechnologyinsights.com/uploads/data_img/68d54f89b70ce_1758809993.jpg https://contactcentertechnologyinsights.com/news/amplifai-raises-usd-337-million-to-boost-human-teams-and-ai-in-cx 2025-09-25T14:19:32+00:00 Contact Center Tech Media Room en 2025-09-23T00:00:00+00:00 AmplifAI Raises USD 33.7 Million to Boost Human Teams and AI in CX https://contactcentertechnologyinsights.com/uploads/data_img/68d54f7471f67_1758809972.jpg https://contactcentertechnologyinsights.com/news/seamless-mobile-video-cx-now-in-asiapacific-via-8x8-modica 2025-09-25T14:19:07+00:00 Contact Center Tech Media Room en 2025-09-23T00:00:00+00:00 Seamless Mobile Video CX Now in Asia-Pacific via 8x8–Modica https://contactcentertechnologyinsights.com/uploads/data_img/68d54f5b5f52e_1758809947.jpg https://contactcentertechnologyinsights.com/news/successkpi-now-in-new-aws-marketplace-ai-agents-and-tools-category 2025-09-25T12:03:35+00:00 Contact Center Tech Media Room en 2025-09-23T00:00:00+00:00 SuccessKPI Now in New AWS Marketplace AI Agents & Tools Category https://contactcentertechnologyinsights.com/uploads/data_img/68d52f977f009_1758801815.png https://contactcentertechnologyinsights.com/news/netrio-unveils-new-netrionow-to-reinvent-managed-services 2025-11-11T13:11:20+00:00 Contact Center Tech Media Room en 2025-09-22T00:00:00+00:00 Netrio Unveils New NetrioNow to Reinvent Managed Services https://contactcentertechnologyinsights.com/uploads/data_img/691335f8af8b3_1762866680.jpg https://contactcentertechnologyinsights.com/news/oracle-recognized-as-market-leader-in-ai-agents-and-conversational-ai 2025-11-11T13:15:04+00:00 Contact Center Tech Media Room en 2025-09-22T00:00:00+00:00 Oracle Recognized as Market Leader in AI Agents & Conversational AI https://contactcentertechnologyinsights.com/uploads/data_img/691336d8c772a_1762866904.JPG https://contactcentertechnologyinsights.com/news/duthie-power-services-unveils-redesigned-website-to-boost-experience 2025-09-22T17:39:03+00:00 Contact Center Tech Media Room en 2025-09-22T00:00:00+00:00 Duthie Power Services Unveils Redesigned Website to Boost Experience https://contactcentertechnologyinsights.com/uploads/data_img/68d189b73ce9d_1758562743.jpg https://contactcentertechnologyinsights.com/news/fcmb-partners-with-truecaller-to-boost-digital-trust-and-engagement 2025-09-22T17:38:42+00:00 Contact Center Tech Media Room en 2025-09-22T00:00:00+00:00 FCMB Partners with Truecaller to Boost Digital Trust & Engagement https://contactcentertechnologyinsights.com/uploads/data_img/68d189a2c7672_1758562722.jpg https://contactcentertechnologyinsights.com/news/vodafone-idea-and-tcs-boost-partnership-with-ai-customer-platform 2025-09-22T17:38:28+00:00 Contact Center Tech Media Room en 2025-09-22T00:00:00+00:00 Vodafone Idea & TCS Boost Partnership with AI Customer Platform https://contactcentertechnologyinsights.com/uploads/data_img/68d18994b2d54_1758562708.jpg https://contactcentertechnologyinsights.com/news/haut-ai-unveils-skin-chat-ai-skincare-advisor-and-shopper 2025-11-11T13:03:35+00:00 Contact Center Tech Media Room en 2025-09-19T00:00:00+00:00 Haut.AI Unveils Skin.Chat: AI Skincare Advisor & Shopper https://contactcentertechnologyinsights.com/uploads/data_img/691334278a762_1762866215.jpg https://contactcentertechnologyinsights.com/news/schoolinks-launches-agentic-ai-that-goes-past-chatbots 2025-10-20T17:39:09+00:00 Contact Center Tech Media Room en 2025-09-19T00:00:00+00:00 SchooLinks Launches Agentic AI That Goes Past Chatbots https://contactcentertechnologyinsights.com/uploads/data_img/68cd92a42d325_1758302884.jpg https://contactcentertechnologyinsights.com/news/inspectorio-launches-paramo-ai-for-retailer-production 2025-09-19T17:42:58+00:00 Contact Center Tech Media Room en 2025-09-19T00:00:00+00:00 Inspectorio Launches Paramo, AI for Retailer Production https://contactcentertechnologyinsights.com/uploads/data_img/68cd95ac91b0d_1758303660.jpg https://contactcentertechnologyinsights.com/news/carly-launches-ai-assistant-to-schedule-via-email-and-sms 2025-09-19T17:41:16+00:00 Contact Center Tech Media Room en 2025-09-19T00:00:00+00:00 Carly Launches AI Assistant to Schedule via Email & SMS https://contactcentertechnologyinsights.com/uploads/data_img/68cd95bc7f0b6_1758303676.jpg https://contactcentertechnologyinsights.com/news/hawk-by-azerion-and-adsquare-expand-global-alliance 2025-09-19T17:41:30+00:00 Contact Center Tech Media Room en 2025-09-19T00:00:00+00:00 Hawk by Azerion and Adsquare Expand Global Alliance https://contactcentertechnologyinsights.com/uploads/data_img/68cd95ca82991_1758303690.jpg https://contactcentertechnologyinsights.com/news/alberta-energy-adopts-3clogic-voice-ai-for-servicenow-itsm 2025-09-18T17:40:09+00:00 Contact Center Tech Media Room en 2025-09-18T00:00:00+00:00 Alberta Energy adopts 3CLogic Voice AI for ServiceNow ITSM https://contactcentertechnologyinsights.com/uploads/data_img/68cc43f91de5b_1758217209.jpg https://contactcentertechnologyinsights.com/news/workday-and-microsoft-partner-to-simplify-ai-workforce-management 2025-09-18T15:16:46+00:00 Contact Center Tech Media Room en 2025-09-18T00:00:00+00:00 Workday and Microsoft Partner to Simplify AI Workforce Management https://contactcentertechnologyinsights.com/uploads/data_img/68cc225e01c41_1758208606.png https://contactcentertechnologyinsights.com/news/dot-ai-expands-pr-manufacturing-announces-new-hardware-orders 2025-09-18T17:48:12+00:00 Contact Center Tech Media Room en 2025-09-18T00:00:00+00:00 Dot Ai Expands PR Manufacturing, Announces New Hardware Orders https://contactcentertechnologyinsights.com/uploads/data_img/68cc45dc40195_1758217692.jpg https://contactcentertechnologyinsights.com/news/loxam-enhances-customer-experience-through-gtt-partnership 2025-09-18T17:47:58+00:00 Contact Center Tech Media Room en 2025-09-18T00:00:00+00:00 LOXAM Enhances Customer Experience Through GTT Partnership https://contactcentertechnologyinsights.com/uploads/data_img/68cc45ce8c041_1758217678.JPG https://contactcentertechnologyinsights.com/news/zeta-unveils-gen-engine-optimization-to-lead-post-search-era 2025-09-18T17:47:36+00:00 Contact Center Tech Media Room en 2025-09-18T00:00:00+00:00 Zeta Unveils Gen Engine Optimization to Lead Post-Search Era https://contactcentertechnologyinsights.com/uploads/data_img/68cc45b856c1e_1758217656.jpg https://contactcentertechnologyinsights.com/news/polyai-launches-agentic-ai-team-for-cx-insights-and-growth 2025-10-20T17:39:34+00:00 Contact Center Tech Media Room en 2025-09-17T00:00:00+00:00 PolyAI Launches Agentic AI Team for CX Insights and Growth https://contactcentertechnologyinsights.com/uploads/data_img/68cae25df0b64_1758126685.jpg https://contactcentertechnologyinsights.com/news/jesta-i-s-launches-new-ai-initiative-to-transform-retail 2025-09-18T13:18:06+00:00 Contact Center Tech Media Room en 2025-09-17T00:00:00+00:00 Jesta I.S. Launches New AI Initiative to Transform Retail https://contactcentertechnologyinsights.com/uploads/data_img/68cc068e2d1c3_1758201486.jpg https://contactcentertechnologyinsights.com/news/audiocodes-expands-voice-cpaas-with-advanced-ai-agents 2025-09-18T13:17:50+00:00 Contact Center Tech Media Room en 2025-09-17T00:00:00+00:00 AudioCodes Unveils AI Agents for Live Hub Voice CPaaS https://contactcentertechnologyinsights.com/uploads/data_img/68cc067e16054_1758201470.jpg https://contactcentertechnologyinsights.com/news/five9-debuts-fusion-for-servicenow-unifying-ai-support 2025-09-22T18:01:34+00:00 Contact Center Tech Media Room en 2025-09-17T00:00:00+00:00 Five9 Launches Fusion for ServiceNow Integration https://contactcentertechnologyinsights.com/uploads/data_img/68cc064724ef1_1758201415.jpg https://contactcentertechnologyinsights.com/news/calltower-launches-ascend-native-microsoft-teams-solution 2025-09-18T13:17:34+00:00 Contact Center Tech Media Room en 2025-09-17T00:00:00+00:00 CallTower Launches Ascend Teams Contact Center https://contactcentertechnologyinsights.com/uploads/data_img/68cc066e236bd_1758201454.jpg https://contactcentertechnologyinsights.com/news/nlx-conversational-ai-adds-voice-tech-for-handsfree-navigation 2025-09-18T13:17:16+00:00 Contact Center Tech Media Room en 2025-09-17T00:00:00+00:00 NLX Launches Voice+ to Transform Conversational AI https://contactcentertechnologyinsights.com/uploads/data_img/68cc065cb9563_1758201436.jpg https://contactcentertechnologyinsights.com/news/nexoschat-by-momentscience-smarter-ads-with-ai-chat 2025-09-18T13:16:38+00:00 Contact Center Tech Media Room en 2025-09-17T00:00:00+00:00 MomentScience Unveils NexosChat Conversational AI https://contactcentertechnologyinsights.com/uploads/data_img/68cc06363e903_1758201398.jpg https://contactcentertechnologyinsights.com/news/8x8-launches-cx-champions-fantasy-team-to-honor-cx-leaders 2025-09-16T18:27:11+00:00 Contact Center Tech Media Room en 2025-09-16T00:00:00+00:00 8x8 Opens Nominations for Global CX Champions Fantasy Team https://contactcentertechnologyinsights.com/uploads/data_img/68c9abff369ba_1758047231.jpg https://contactcentertechnologyinsights.com/news/aureon-expands-cloud-with-ascend-for-teams-by-intermedia 2025-09-16T18:26:51+00:00 Contact Center Tech Media Room en 2025-09-16T00:00:00+00:00 Aureon Launches Ascend for Teams with Intermedia https://contactcentertechnologyinsights.com/uploads/data_img/68c9abeb4edc7_1758047211.jpg https://contactcentertechnologyinsights.com/news/conduent-uses-ai-to-modernize-gov-payments-fight-fraud-improve-cx 2025-09-16T18:26:38+00:00 Contact Center Tech Media Room en 2025-09-16T00:00:00+00:00 Conduent Expands AI to Boost Fraud Detection & Service https://contactcentertechnologyinsights.com/uploads/data_img/68c9abdeb1aa3_1758047198.jpg https://contactcentertechnologyinsights.com/news/tns-launches-voice-security-to-protect-against-fraud-threats 2025-09-16T18:26:22+00:00 Contact Center Tech Media Room en 2025-09-16T00:00:00+00:00 TNS Launches Enterprise Voice Security Against Fraud https://contactcentertechnologyinsights.com/uploads/data_img/68c9abce40da3_1758047182.jpg https://contactcentertechnologyinsights.com/news/asapp-expands-generativeagent-to-redefine-customer-experience 2025-09-16T18:26:03+00:00 Contact Center Tech Media Room en 2025-09-16T00:00:00+00:00 ASAPP Expands GenerativeAgent to Redefine Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/68c9abbb3d5f8_1758047163.jpg https://contactcentertechnologyinsights.com/news/kyndryl-and-vml-form-global-partnership-to-transform-cx-future 2025-09-15T17:56:30+00:00 Contact Center Tech Media Room en 2025-09-15T00:00:00+00:00 Kyndryl and VML Partner to Boost Customer Engagement https://contactcentertechnologyinsights.com/uploads/data_img/68c8534e50ec5_1757958990.jpg https://contactcentertechnologyinsights.com/news/rebound-returns-partners-with-shopify-for-seamless-omnichannel-returns 2025-11-11T13:20:15+00:00 Contact Center Tech Media Room en 2025-09-15T00:00:00+00:00 ReBound Returns Partners with Shopify for Seamless Omnichannel Returns https://contactcentertechnologyinsights.com/uploads/data_img/6913380f0f0a9_1762867215.jpg https://contactcentertechnologyinsights.com/news/calabrio-unveils-aipowered-workforce-intelligence-platform 2025-09-15T15:51:43+00:00 Contact Center Tech Media Room en 2025-09-15T00:00:00+00:00 Calabrio Unveils AI-Powered Workforce Intelligence Platform https://contactcentertechnologyinsights.com/uploads/data_img/68c8360fc7dba_1757951503.jpg https://contactcentertechnologyinsights.com/news/sellm-launches-gen-engine-for-chatgpt-rank-and-ai-search-optimization 2025-11-11T13:22:34+00:00 Contact Center Tech Media Room en 2025-09-15T00:00:00+00:00 Sellm Launches Gen Engine for ChatGPT Rank & AI Search Optimization https://contactcentertechnologyinsights.com/uploads/data_img/6913389a9689b_1762867354.jpg https://contactcentertechnologyinsights.com/news/spara-launches-ai-with-usd-15-million-to-modernize-sales-and-marketing 2025-11-11T13:24:09+00:00 Contact Center Tech Media Room en 2025-09-15T00:00:00+00:00 Spara Launches AI with $15M to Modernize Sales & Marketing https://contactcentertechnologyinsights.com/uploads/data_img/691338f900ee8_1762867449.jpg https://contactcentertechnologyinsights.com/news/google-cloud-unveils-ai-commerce-agent-for-personalized-shopping 2025-09-11T17:51:39+00:00 Contact Center Tech Media Room en 2025-09-11T00:00:00+00:00 Google Cloud Unveils AI Commerce Agent for Personalized Shopping https://contactcentertechnologyinsights.com/uploads/data_img/68c30c2b902ae_1757613099.jpg https://contactcentertechnologyinsights.com/news/8x8-and-ulap-networks-partner-to-boost-growth-in-regulated-markets 2025-09-11T17:51:02+00:00 Contact Center Tech Media Room en 2025-09-11T00:00:00+00:00 8x8 and ULAP Networks Partner to Boost Growth in Regulated Markets https://contactcentertechnologyinsights.com/uploads/data_img/68c30c065a82c_1757613062.jpg https://contactcentertechnologyinsights.com/news/eplus-acquires-key-assets-of-realwave-inc 2025-09-11T17:52:00+00:00 Contact Center Tech Media Room en 2025-09-11T00:00:00+00:00 ePlus Acquires Key Assets of Realwave, Inc. https://contactcentertechnologyinsights.com/uploads/data_img/68c30c408af90_1757613120.jpg https://contactcentertechnologyinsights.com/news/resolve-acquires-espressive-to-boost-zero-ticket-it-vision 2025-09-11T13:43:59+00:00 Contact Center Tech Media Room en 2025-09-11T00:00:00+00:00 Resolve Acquires Espressive to Boost Zero Ticket™ IT Vision https://contactcentertechnologyinsights.com/uploads/data_img/68c2d213bc493_1757598227.png https://contactcentertechnologyinsights.com/news/adobe-launches-ai-agents-to-transform-business-cx-orchestration 2025-09-11T13:27:34+00:00 Contact Center Tech Media Room en 2025-09-11T00:00:00+00:00 Adobe Launches AI Agents to Transform Business CX Orchestration https://contactcentertechnologyinsights.com/uploads/data_img/68c2ce466e7d5_1757597254.png https://contactcentertechnologyinsights.com/news/verint-honors-global-customer-award-winners-at-engage-2025 2025-09-10T18:31:02+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Verint Honors Global Customer Award Winners at Engage 2025 https://contactcentertechnologyinsights.com/uploads/data_img/68c1c3e615592_1757529062.png https://contactcentertechnologyinsights.com/news/verint-honors-americas-top-partners-at-engage-2025-conference 2025-09-10T18:08:07+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Verint Honors Americas' Top Partners at Engage 2025 Conference https://contactcentertechnologyinsights.com/uploads/data_img/68c1bdf5b8533_1757527541.png https://contactcentertechnologyinsights.com/news/vectara-unveils-conversational-ai-solution-for-enterprises 2025-09-10T17:17:06+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Vectara Unveils Conversational AI Solution for Enterprises https://contactcentertechnologyinsights.com/uploads/data_img/68c1b292aea8f_1757524626.jpg https://contactcentertechnologyinsights.com/news/amazon-launches-customer-service-in-french-sign-language 2025-09-10T17:09:23+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Amazon Launches Customer Service in French Sign Language https://contactcentertechnologyinsights.com/uploads/data_img/68c1b0c34bf0a_1757524163.jpg https://contactcentertechnologyinsights.com/news/genesys-unifies-enterprise-with-connected-cx-workflows 2025-09-10T17:11:02+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Genesys Unifies Enterprise with Connected CX Workflows https://contactcentertechnologyinsights.com/uploads/data_img/68c1b12685ac8_1757524262.jpg https://contactcentertechnologyinsights.com/news/ralph-lauren-launches-ask-ralph-a-conversational-ai-tool 2025-09-10T17:10:12+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Ralph Lauren Launches Ask Ralph, a Conversational AI Tool https://contactcentertechnologyinsights.com/uploads/data_img/68c1b0f440d77_1757524212.jpg https://contactcentertechnologyinsights.com/news/zip-us-partners-with-nift-to-boost-shopping-value-and-experience 2025-09-10T17:08:38+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Zip US Partners with Nift to Boost Shopping Value & Experience https://contactcentertechnologyinsights.com/uploads/data_img/68c1b0962dd96_1757524118.jpg https://contactcentertechnologyinsights.com/news/sweepr-boosts-eir-s-customer-experience-with-digital-platform 2025-09-10T17:07:29+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Sweepr Boosts eir’s Customer Experience with Digital Platform https://contactcentertechnologyinsights.com/uploads/data_img/68c1b051a56b7_1757524049.jpg https://contactcentertechnologyinsights.com/news/gamma-o2-daisy-sign-multi-year-deal-to-boost-ucaas-in-uk 2025-09-10T17:07:07+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 Gamma, O2 Daisy Sign Multi-Year Deal to Boost UCaaS in UK https://contactcentertechnologyinsights.com/uploads/data_img/68c1b03bcf270_1757524027.jpg https://contactcentertechnologyinsights.com/news/soundhound-ai-acquires-interactions-to-boost-chat-ai-skills 2025-09-10T17:06:33+00:00 Contact Center Tech Media Room en 2025-09-10T00:00:00+00:00 SoundHound AI Acquires Interactions to Boost Chat AI Skills https://contactcentertechnologyinsights.com/uploads/data_img/68c1b019dbe0c_1757523993.png https://contactcentertechnologyinsights.com/news/minute-media-acquires-videoverse-maker-of-ai-sports-platform 2025-09-09T17:07:56+00:00 Contact Center Tech Media Room en 2025-09-09T00:00:00+00:00 Minute Media Acquires VideoVerse, Maker of AI Sports Platform https://contactcentertechnologyinsights.com/uploads/data_img/68c05eec2d7eb_1757437676.jpg https://contactcentertechnologyinsights.com/news/rithum-unveils-rithumiq-shaping-ais-role-in-commerce-and-growth 2025-09-09T17:07:38+00:00 Contact Center Tech Media Room en 2025-09-09T00:00:00+00:00 Rithum Unveils RithumIQ: Shaping AI’s Role in Commerce & Growth https://contactcentertechnologyinsights.com/uploads/data_img/68c05edae71c2_1757437658.jpg https://contactcentertechnologyinsights.com/news/cerence-ai-creates-mobile-work-agent-with-microsoft-365-in-cars 2025-09-09T16:19:42+00:00 Contact Center Tech Media Room en 2025-09-09T00:00:00+00:00 Cerence AI Creates Mobile Work Agent with Microsoft 365 in Cars https://contactcentertechnologyinsights.com/uploads/data_img/68c0539e36aa7_1757434782.jpg https://contactcentertechnologyinsights.com/news/genesys-launches-autonomous-ai-agents-to-enhance-cx-orchestration 2025-09-09T14:39:31+00:00 Contact Center Tech Media Room en 2025-09-09T00:00:00+00:00 Genesys Launches Autonomous AI Agents to Enhance CX Orchestration https://contactcentertechnologyinsights.com/uploads/data_img/68c03c23cc190_1757428771.jpg https://contactcentertechnologyinsights.com/news/ttec-digital-and-voxeq-partner-to-offer-real-time-voice-biometrics 2025-09-09T16:19:26+00:00 Contact Center Tech Media Room en 2025-09-09T00:00:00+00:00 TTEC Digital & VoxEQ Partner to Offer Real-Time Voice Biometrics https://contactcentertechnologyinsights.com/uploads/data_img/68c0538ecebbf_1757434766.jpg https://contactcentertechnologyinsights.com/news/calltrackingmetrics-launches-voiceai-for-smarter-contact-centers 2025-09-09T16:18:57+00:00 Contact Center Tech Media Room en 2025-09-09T00:00:00+00:00 CallTrackingMetrics Launches VoiceAI for Smarter Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/68c053716513a_1757434737.jpg https://contactcentertechnologyinsights.com/news/ringcentral-acquires-communitywfm-to-boost-aidriven-wfm 2025-09-08T15:41:10+00:00 Contact Center Tech Media Room en 2025-09-08T00:00:00+00:00 RingCentral Acquires CommunityWFM to Boost AI-Driven WFM https://contactcentertechnologyinsights.com/uploads/data_img/68bef18b75944_1757344139.png https://contactcentertechnologyinsights.com/news/nice-acquires-cognigy-to-transform-cx-with-ai-driven-platform 2025-09-08T15:02:55+00:00 Contact Center Tech Media Room en 2025-09-08T00:00:00+00:00 NiCE Acquires Cognigy to Transform CX with AI-Driven Platform https://contactcentertechnologyinsights.com/uploads/data_img/68bef01f3df87_1757343775.png https://contactcentertechnologyinsights.com/news/pronexis-and-connex-ai-partner-to-automate-home-services 2025-09-08T14:19:37+00:00 Contact Center Tech Media Room en 2025-09-08T00:00:00+00:00 ProNexis & Connex AI Partner to Automate Home Services https://contactcentertechnologyinsights.com/uploads/data_img/68bee5f99fb71_1757341177.jpg https://contactcentertechnologyinsights.com/news/waanee-ai-and-digitide-partner-on-human-centered-ai-for-cx 2025-09-08T14:02:51+00:00 Contact Center Tech Media Room en 2025-09-08T00:00:00+00:00 Waanee AI & Digitide Partner on Human-Centered AI for CX https://contactcentertechnologyinsights.com/uploads/data_img/68bee20b6c1ac_1757340171.jpg https://contactcentertechnologyinsights.com/news/kctc-and-gocare-partner-to-boost-digital-customer-engagement 2025-09-08T13:43:16+00:00 Contact Center Tech Media Room en 2025-09-08T00:00:00+00:00 KCTC & GOCare Partner to Boost Digital Customer Engagement https://contactcentertechnologyinsights.com/uploads/data_img/68bedd6a4213b_1757338986.jpg https://contactcentertechnologyinsights.com/news/talkdesk-expands-hubspot-deal-for-ai-customer-engagement 2025-09-05T17:38:48+00:00 Contact Center Tech Media Room en 2025-09-05T00:00:00+00:00 Talkdesk Expands HubSpot Deal for AI Customer Engagement https://contactcentertechnologyinsights.com/uploads/data_img/68bb202800546_1757093928.jpg https://contactcentertechnologyinsights.com/news/cerence-and-sima-ai-bring-conversational-ai-to-the-edge 2025-09-05T17:38:21+00:00 Contact Center Tech Media Room en 2025-09-05T00:00:00+00:00 Cerence and SiMa.ai Bring Conversational AI to the Edge https://contactcentertechnologyinsights.com/uploads/data_img/68bb200d85e91_1757093901.jpg https://contactcentertechnologyinsights.com/news/primary-health-solutions-uses-soundhound-ai-to-improve-patient-experience 2025-09-05T17:37:56+00:00 Contact Center Tech Media Room en 2025-09-05T00:00:00+00:00 Primary Health Solutions Uses SoundHound AI to Improve Patient Experience https://contactcentertechnologyinsights.com/uploads/data_img/68bb1ff44e37c_1757093876.jpg https://contactcentertechnologyinsights.com/news/gsa-and-servicenow-partner-to-accelerate-ai-in-government 2025-09-05T17:37:13+00:00 Contact Center Tech Media Room en 2025-09-05T00:00:00+00:00 GSA & ServiceNow Partner to Accelerate AI in Government https://contactcentertechnologyinsights.com/uploads/data_img/68bb1fc9a0517_1757093833.jpg https://contactcentertechnologyinsights.com/news/synopsis-and-telnyx-team-up-on-scalable-voice-ai-in-mena 2025-09-05T17:36:31+00:00 Contact Center Tech Media Room en 2025-09-05T00:00:00+00:00 Synopsis & Telnyx Team Up on Scalable Voice AI in MENA https://contactcentertechnologyinsights.com/uploads/data_img/68bb1f9fd0b52_1757093791.jpg https://contactcentertechnologyinsights.com/news/smart-spaces-unveils-space-agent-ai-concierge-for-work 2025-09-05T16:14:44+00:00 Contact Center Tech Media Room en 2025-09-05T00:00:00+00:00 Smart Spaces Unveils Space Agent: AI Concierge for Work https://contactcentertechnologyinsights.com/uploads/data_img/68bb0c744295d_1757088884.png https://contactcentertechnologyinsights.com/news/neutrogena-haut-ai-refresh-skin360-with-advanced-ai-tech 2025-09-05T17:36:01+00:00 Contact Center Tech Media Room en 2025-09-05T00:00:00+00:00 Neutrogena, Haut.AI Refresh Skin360® with Advanced AI Tech https://contactcentertechnologyinsights.com/uploads/data_img/68bb1f81964cd_1757093761.jpg https://contactcentertechnologyinsights.com/news/blue-j-and-ibfd-launch-ai-tool-for-instant-global-tax-research 2025-09-04T17:07:23+00:00 Contact Center Tech Media Room en 2025-09-04T00:00:00+00:00 Blue J & IBFD Launch AI Tool for Instant Global Tax Research https://contactcentertechnologyinsights.com/uploads/data_img/68b9c74b82026_1757005643.jpg https://contactcentertechnologyinsights.com/news/nobelbiz-acquired-by-bxceptional-embracing-employee-ownership 2025-09-04T17:03:28+00:00 Contact Center Tech Media Room en 2025-09-04T00:00:00+00:00 NobelBiz Acquired by bXceptional, Embracing Employee Ownership https://contactcentertechnologyinsights.com/uploads/data_img/68b9c660e0379_1757005408.jpg https://contactcentertechnologyinsights.com/news/midtown-group-names-bryan-gross-president-expands-contact-services 2025-09-04T17:07:35+00:00 Contact Center Tech Media Room en 2025-09-04T00:00:00+00:00 Midtown Group Names Bryan Gross President, Expands Contact Services https://contactcentertechnologyinsights.com/uploads/data_img/68b9c75792e4d_1757005655.jpg https://contactcentertechnologyinsights.com/news/intelepeer-and-waterfield-launch-agentic-ai-for-roi 2025-10-20T17:40:33+00:00 Contact Center Tech Media Room en 2025-09-04T00:00:00+00:00 IntelePeer and Waterfield Launch Agentic AI for ROI https://contactcentertechnologyinsights.com/uploads/data_img/68b9c769545d5_1757005673.jpg https://contactcentertechnologyinsights.com/news/williams-sonoma-expands-ai-customer-service-across-brands 2025-09-04T17:08:06+00:00 Contact Center Tech Media Room en 2025-09-04T00:00:00+00:00 Williams Sonoma Expands AI Customer Service Across Brands https://contactcentertechnologyinsights.com/uploads/data_img/68b9c7762ad30_1757005686.jpg https://contactcentertechnologyinsights.com/news/alida-unveils-first-ai-assistant-for-user-research-industry 2025-09-03T18:00:01+00:00 Contact Center Tech Media Room en 2025-08-12T00:00:00+00:00 Alida Unveils First AI Assistant for User Research Industry https://contactcentertechnologyinsights.com/uploads/data_img/68b8807322ffe_1756921971.jpg https://contactcentertechnologyinsights.com/news/phreesia-launches-voiceai-ai-solution-to-transform-healthcare-calls 2025-11-11T13:16:06+00:00 Contact Center Tech Media Room en 2025-09-03T00:00:00+00:00 Phreesia Launches VoiceAI: AI Solution to Transform Healthcare Calls https://contactcentertechnologyinsights.com/uploads/data_img/69133716b9129_1762866966.jpg https://contactcentertechnologyinsights.com/news/hyro-launches-ai-powered-proactive-px-to-manage-obbba-coverage 2025-11-11T13:05:41+00:00 Contact Center Tech Media Room en 2025-09-03T00:00:00+00:00 Hyro Launches AI-Powered Proactive Px™ to Manage OBBBA Coverage https://contactcentertechnologyinsights.com/uploads/data_img/691334a5a48bc_1762866341.jpg https://contactcentertechnologyinsights.com/news/elite-supplements-chooses-coveo-ai-for-commerce-success 2025-11-11T13:01:57+00:00 Contact Center Tech Media Room en 2025-09-03T00:00:00+00:00 Elite Supplements Chooses Coveo AI for Commerce Success https://contactcentertechnologyinsights.com/uploads/data_img/691333c5145a9_1762866117.jpg https://contactcentertechnologyinsights.com/news/horatio-and-ada-team-up-to-transform-modern-customer-support 2025-11-11T13:04:41+00:00 Contact Center Tech Media Room en 2025-09-03T00:00:00+00:00 Horatio and ADA Team Up to Transform Modern Customer Support https://contactcentertechnologyinsights.com/uploads/data_img/69133469d4d7c_1762866281.jpg https://contactcentertechnologyinsights.com/news/pearson-cognizant-to-drive-learning-and-workforce-skills 2025-09-03T18:09:33+00:00 Contact Center Tech Media Room en 2025-09-03T00:00:00+00:00 Pearson, Cognizant to Drive Learning & Workforce Skills https://contactcentertechnologyinsights.com/uploads/data_img/68b8845d8f274_1756922973.jpg https://contactcentertechnologyinsights.com/news/citi-launches-two-ai-powered-banking-platforms 2025-11-11T12:55:10+00:00 Contact Center Tech Media Room en 2025-09-02T00:00:00+00:00 Citi Launches Two AI-Powered Banking Platforms https://contactcentertechnologyinsights.com/uploads/data_img/6913322ec8726_1762865710.jpg https://contactcentertechnologyinsights.com/news/aws-launches-new-usd-44-billion-cloud-region-in-new-zealand 2025-09-02T15:59:46+00:00 Contact Center Tech Media Room en 2025-09-02T00:00:00+00:00 AWS Launches New $4.4B Cloud Region in New Zealand https://contactcentertechnologyinsights.com/uploads/data_img/68b714698ecc4_1756828777.jpg https://contactcentertechnologyinsights.com/news/convey-unveils-new-website-at-goconvey 2025-11-11T12:57:22+00:00 Contact Center Tech Media Room en 2025-09-02T00:00:00+00:00 Convey Unveils New Website at goconvey https://contactcentertechnologyinsights.com/uploads/data_img/691332b269610_1762865842.jpg https://contactcentertechnologyinsights.com/news/samsung-expands-global-rollout-of-hrm-service-for-better-cx 2025-11-11T13:21:46+00:00 Contact Center Tech Media Room en 2025-09-02T00:00:00+00:00 Samsung Expands Global Rollout of HRM Service for Better CX https://contactcentertechnologyinsights.com/uploads/data_img/6913386a1c792_1762867306.jpg https://contactcentertechnologyinsights.com/news/aia-singapore-teams-with-singapore-airlines-academy-to-enhance-cx-and-workforce 2025-11-11T12:52:25+00:00 Contact Center Tech Media Room en 2025-09-02T00:00:00+00:00 AIA Singapore Teams with Singapore Airlines Academy to Enhance CX and Workforce https://contactcentertechnologyinsights.com/uploads/data_img/69133189da65c_1762865545.jpg https://contactcentertechnologyinsights.com/news/iqst-partners-with-u-s-health-call-center-on-ai-solutions 2025-11-10T13:18:18+00:00 Contact Center Tech Media Room en 2025-08-29T00:00:00+00:00 IQST Partners with U.S. Health Call Center on AI Solutions https://contactcentertechnologyinsights.com/uploads/data_img/6911e61a32b8f_1762780698.jpg https://contactcentertechnologyinsights.com/news/thunai-launches-agentic-ai-for-smarter-enterprise-ccaas 2025-11-10T13:17:50+00:00 Contact Center Tech Media Room en 2025-08-29T00:00:00+00:00 Thunai Launches Agentic AI for Smarter Enterprise CCaaS https://contactcentertechnologyinsights.com/uploads/data_img/6911e5fe9db0a_1762780670.jpg https://contactcentertechnologyinsights.com/news/ostro-unveils-airmark-to-turn-pharma-emails-into-ai-chats 2025-11-10T13:16:40+00:00 Contact Center Tech Media Room en 2025-08-29T00:00:00+00:00 Ostro Unveils Airmark to Turn Pharma Emails into AI Chats https://contactcentertechnologyinsights.com/uploads/data_img/6911e5b80d7e2_1762780600.jpg https://contactcentertechnologyinsights.com/news/microsoft-partners-with-cloudflare-for-ai-friendly-search 2025-11-10T13:16:11+00:00 Contact Center Tech Media Room en 2025-08-28T00:00:00+00:00 Microsoft Partners with Cloudflare for AI-Friendly Search https://contactcentertechnologyinsights.com/uploads/data_img/6911e59bcd037_1762780571.jpg https://contactcentertechnologyinsights.com/news/liveperson-and-aws-unite-on-contact-center-cx-solutions 2025-11-10T13:15:39+00:00 Contact Center Tech Media Room en 2025-08-28T00:00:00+00:00 LivePerson & AWS Unite on Contact Center CX Solutions https://contactcentertechnologyinsights.com/uploads/data_img/6911e57b32ea4_1762780539.JPG https://contactcentertechnologyinsights.com/news/contentsquare-loris-acquisition-detailed-insights 2025-11-10T13:14:45+00:00 Contact Center Tech Media Room en 2025-08-28T00:00:00+00:00 Contentsquare-Loris Acquisition: Detailed Insights https://contactcentertechnologyinsights.com/uploads/data_img/6911e5454c220_1762780485.jpg https://contactcentertechnologyinsights.com/news/8x8-southampton-fc-extend-deal-to-connect-calls-and-terrace 2025-11-10T13:15:16+00:00 Contact Center Tech Media Room en 2025-08-28T00:00:00+00:00 8x8, Southampton FC Extend Deal to Connect Calls and Terrace https://contactcentertechnologyinsights.com/uploads/data_img/6911e5648b713_1762780516.jpg https://contactcentertechnologyinsights.com/news/uniphore-announces-the-acquisitions-of-orby-ai-and-autonom8 2025-08-29T11:32:46+00:00 Contact Center Tech Media Room en 2025-08-28T00:00:00+00:00 Uniphore Announces the Acquisitions of Orby AI and Autonom8 https://contactcentertechnologyinsights.com/uploads/data_img/68b0648c5607b_1756390540.jpg https://contactcentertechnologyinsights.com/news/loman-ai-raises-usd-35-million-to-revolutionize-restaurant-operations 2025-11-10T13:13:53+00:00 Contact Center Tech Media Room en 2025-08-27T00:00:00+00:00 Loman AI Raises USD 3.5 Million to Revolutionize Restaurant Operations https://contactcentertechnologyinsights.com/uploads/data_img/6911e5118bdea_1762780433.jpg https://contactcentertechnologyinsights.com/news/vox-ai-raises-usd-87-million-to-transform-quick-service-restaurant-operations-with-voice-ai 2025-08-27T17:28:35+00:00 Contact Center Tech Media Room en 2025-08-27T00:00:00+00:00 Vox AI Raises USD 8.7 Million to Transform Quick Service Restaurant Operations with Voice AI https://contactcentertechnologyinsights.com/uploads/data_img/68af4043180a2_1756315715.jpg https://contactcentertechnologyinsights.com/news/nuso-creates-advisory-board-to-boost-global-cloud-growth 2025-08-27T17:48:56+00:00 Contact Center Tech Media Room en 2025-08-27T00:00:00+00:00 NUSO Creates Advisory Board to Boost Global Cloud Growth https://contactcentertechnologyinsights.com/uploads/data_img/68af45084f47f_1756316936.jpg https://contactcentertechnologyinsights.com/news/8x8-expands-native-sms-in-australia-to-enhance-cx 2025-08-27T17:48:00+00:00 Contact Center Tech Media Room en 2025-08-27T00:00:00+00:00 8x8 Expands Native SMS in Australia to Enhance CX https://contactcentertechnologyinsights.com/uploads/data_img/68af44d03c656_1756316880.jpg https://contactcentertechnologyinsights.com/news/ai-receptionist-by-jobber-handles-calls-texts-for-businesses 2025-08-27T17:47:18+00:00 Contact Center Tech Media Room en 2025-08-27T00:00:00+00:00 AI Receptionist by Jobber Handles Calls, Texts for Businesses https://contactcentertechnologyinsights.com/uploads/data_img/68af44a631bdc_1756316838.jpg https://contactcentertechnologyinsights.com/news/sendbird-redefines-voice-ai-and-omnipresent-orchestration 2025-08-26T17:13:54+00:00 Contact Center Tech Media Room en 2025-08-26T00:00:00+00:00 Sendbird Redefines Voice AI and Omnipresent Orchestration https://contactcentertechnologyinsights.com/uploads/data_img/68adeb526e09c_1756228434.jpg https://contactcentertechnologyinsights.com/news/cgi-and-kesko-partner-to-boost-digital-transformation 2025-08-26T17:13:03+00:00 Contact Center Tech Media Room en 2025-08-26T00:00:00+00:00 CGI and Kesko Partner to Boost Digital Transformation https://contactcentertechnologyinsights.com/uploads/data_img/68adeb1f248db_1756228383.jpg https://contactcentertechnologyinsights.com/news/liveperson-and-aws-partner-to-combine-voice-and-digital-cx 2025-08-26T17:12:22+00:00 Contact Center Tech Media Room en 2025-08-26T00:00:00+00:00 LivePerson & AWS Partner to Combine Voice and Digital CX https://contactcentertechnologyinsights.com/uploads/data_img/68adeaf6826cd_1756228342.jpg https://contactcentertechnologyinsights.com/news/alorica-grows-cairo-team-450-percent-strengthens-regional-cx-role 2025-08-26T17:11:30+00:00 Contact Center Tech Media Room en 2025-08-26T00:00:00+00:00 Alorica Grows Cairo Team 450%, Strengthens Regional CX Role https://contactcentertechnologyinsights.com/uploads/data_img/68adeac29852b_1756228290.jpg https://contactcentertechnologyinsights.com/news/teikametrics-unveils-genai-smart-pages-ai-listing-tool 2025-08-26T17:10:48+00:00 Contact Center Tech Media Room en 2025-08-26T00:00:00+00:00 Teikametrics Unveils GenAI Smart Pages, AI Listing Tool https://contactcentertechnologyinsights.com/uploads/data_img/68adea983e815_1756228248.jpg https://contactcentertechnologyinsights.com/news/freecast-ceo-reveals-6-ai-engines-to-transform-usd-674-billion-streaming-market 2025-08-26T09:17:41+00:00 Contact Center Tech Media Room en 2025-08-25T00:00:00+00:00 FreeCast CEO Reveals 6 AI Engines to Transform $674B Streaming Market https://contactcentertechnologyinsights.com/uploads/data_img/68aca9ef521f1_1756146159.png https://contactcentertechnologyinsights.com/news/betsymphony-merges-voice-ai-and-personalization-for-igaming-chat 2025-08-25T17:18:30+00:00 Contact Center Tech Media Room en 2025-08-25T00:00:00+00:00 BetSymphony Merges Voice, AI & Personalization for iGaming Chat https://contactcentertechnologyinsights.com/uploads/data_img/68ac9ae629f38_1756142310.jpg https://contactcentertechnologyinsights.com/news/bright-pattern-and-voxtron-unite-to-showcase-ai-cx-at-gitex-2025 2025-08-25T17:40:55+00:00 Contact Center Tech Media Room en 2025-08-25T00:00:00+00:00 Bright Pattern & Voxtron Unite to Showcase AI CX at GITEX 2025 https://contactcentertechnologyinsights.com/uploads/data_img/68ac9b36b4da6_1756142390.jpg https://contactcentertechnologyinsights.com/news/chicago-cubs-partner-with-ringcentral-for-cloud-communications 2025-08-25T17:20:58+00:00 Contact Center Tech Media Room en 2025-08-25T00:00:00+00:00 Chicago Cubs Partner with RingCentral for Cloud Communications https://contactcentertechnologyinsights.com/uploads/data_img/68ac9b7a05356_1756142458.jpg https://contactcentertechnologyinsights.com/news/verint-to-be-acquired-by-thoma-bravo-in-usd-2-billion-deal 2025-08-25T17:21:51+00:00 Contact Center Tech Media Room en 2025-08-25T00:00:00+00:00 Verint to Be Acquired by Thoma Bravo in $2 Billion Deal https://contactcentertechnologyinsights.com/uploads/data_img/68ac9bafe5c7f_1756142511.jpg https://contactcentertechnologyinsights.com/news/agenda-hero-launches-ai-to-automate-calendar-tasks 2025-08-22T17:11:34+00:00 Contact Center Tech Media Room en 2025-08-22T00:00:00+00:00 Agenda Hero Launches AI to Automate Calendar Tasks https://contactcentertechnologyinsights.com/uploads/data_img/68a8a4c6ba003_1755882694.jpg https://contactcentertechnologyinsights.com/news/laivly-and-procedureflow-partner-to-boost-contact-center-ai 2025-08-22T17:09:18+00:00 Contact Center Tech Media Room en 2025-08-22T00:00:00+00:00 Laivly & Procedureflow Partner to Boost Contact Center AI https://contactcentertechnologyinsights.com/uploads/data_img/68a8a43e028c5_1755882558.jpg https://contactcentertechnologyinsights.com/news/ai-boosts-compliance-intelligence-and-cx-on-8x8-platform 2025-08-22T17:09:01+00:00 Contact Center Tech Media Room en 2025-08-22T00:00:00+00:00 AI Boosts Compliance Intelligence and CX on 8x8 Platform https://contactcentertechnologyinsights.com/uploads/data_img/68a8a42ddec43_1755882541.jpg https://contactcentertechnologyinsights.com/news/servicenow-eyes-marketing-crms-after-big-genesys-deal 2025-08-22T17:08:47+00:00 Contact Center Tech Media Room en 2025-08-22T00:00:00+00:00 ServiceNow Eyes Marketing CRMs After Big Genesys Deal https://contactcentertechnologyinsights.com/uploads/data_img/68a8a41f4dec8_1755882527.jpg https://contactcentertechnologyinsights.com/news/broadcom-chooses-vectara-for-aipowered-customer-service 2025-08-22T17:08:29+00:00 Contact Center Tech Media Room en 2025-08-22T00:00:00+00:00 Broadcom Chooses Vectara for AI-Powered Customer Service https://contactcentertechnologyinsights.com/uploads/data_img/68a8a40d1c482_1755882509.jpg https://contactcentertechnologyinsights.com/news/lenovos-ai-chatbot-tricked-into-sharing-sensitive-info 2025-08-21T17:30:29+00:00 Contact Center Tech Media Room en 2025-08-21T00:00:00+00:00 Lenovo’s AI Chatbot Tricked Into Sharing Sensitive Info https://contactcentertechnologyinsights.com/uploads/data_img/68a757b5e7cc3_1755797429.jpg https://contactcentertechnologyinsights.com/news/sangoma-and-vtech-partner-to-improve-hotel-communications 2025-08-21T17:29:51+00:00 Contact Center Tech Media Room en 2025-08-21T00:00:00+00:00 Sangoma and VTech Partner to Improve Hotel Communications https://contactcentertechnologyinsights.com/uploads/data_img/68a7578f5b6ca_1755797391.jpg https://contactcentertechnologyinsights.com/news/kasisto-unveils-kaigentic-agentic-ai-standard-for-banking 2025-10-20T17:41:25+00:00 Contact Center Tech Media Room en 2025-08-21T00:00:00+00:00 Kasisto Unveils KAIgentic: Agentic AI Standard for Banking https://contactcentertechnologyinsights.com/uploads/data_img/68a7576e34011_1755797358.JPG https://contactcentertechnologyinsights.com/news/dataparser-adds-ringcentral-support-for-enterprise-compliance 2025-08-21T17:28:47+00:00 Contact Center Tech Media Room en 2025-08-21T00:00:00+00:00 DataParser Adds RingCentral Support for Enterprise Compliance https://contactcentertechnologyinsights.com/uploads/data_img/68a7574f6ec33_1755797327.jpg https://contactcentertechnologyinsights.com/news/reprise-unveils-first-agentic-ai-system-for-enterprise-demos 2025-10-20T17:41:38+00:00 Contact Center Tech Media Room en 2025-08-21T00:00:00+00:00 Reprise Unveils First Agentic AI System for Enterprise Demos https://contactcentertechnologyinsights.com/uploads/data_img/68a757301acc4_1755797296.jpg https://contactcentertechnologyinsights.com/news/strolid-and-frontline-group-redefine-contact-centers-with-virtual-cx 2025-08-20T17:05:05+00:00 Contact Center Tech Media Room en 2025-08-20T00:00:00+00:00 Strolid & Frontline Group Redefine Contact Centers with Virtual CX https://contactcentertechnologyinsights.com/uploads/data_img/68a6004102d48_1755709505.jpg https://contactcentertechnologyinsights.com/news/mce-welcomes-extmobile-exec-aleeta-willcuts-to-enhance-telco-cx 2025-08-20T15:58:47+00:00 Contact Center Tech Media Room en 2025-08-20T00:00:00+00:00 MCE Welcomes Ex-T-Mobile Exec Aleeta Willcuts to Enhance Telco CX https://contactcentertechnologyinsights.com/uploads/data_img/68a5f0b737955_1755705527.jpg https://contactcentertechnologyinsights.com/news/workato-transforms-enterprises-into-agentic-powerhouses 2025-08-20T16:02:25+00:00 Contact Center Tech Media Room en 2025-08-20T00:00:00+00:00 Workato Transforms Enterprises into Agentic Powerhouses https://contactcentertechnologyinsights.com/uploads/data_img/68a5f191cc490_1755705745.jpg https://contactcentertechnologyinsights.com/news/krisp-launches-ai-voice-translation-20-for-real-time-cx 2025-08-20T16:01:43+00:00 Contact Center Tech Media Room en 2025-08-20T00:00:00+00:00 Krisp Launches AI Voice Translation 2.0 for Real-Time CX https://contactcentertechnologyinsights.com/uploads/data_img/68a5f167c84e6_1755705703.jpg https://contactcentertechnologyinsights.com/news/8x8-bridges-the-cx-gap-with-ai-powered-engagement-and-payments 2025-09-05T14:42:08+00:00 Contact Center Tech Media Room en 2025-08-20T00:00:00+00:00 8x8 Bridges the CX Gap with AI-Powered Engagement & Payments https://contactcentertechnologyinsights.com/uploads/data_img/68a5f1480fc67_1755705672.jpg https://contactcentertechnologyinsights.com/news/dialpad-unveils-new-ai-powered-contact-center-features 2025-08-20T15:57:12+00:00 Contact Center Tech Media Room en 2025-08-20T00:00:00+00:00 Dialpad Unveils New AI-Powered Contact Center Features https://contactcentertechnologyinsights.com/uploads/data_img/68a5f0588d844_1755705432.jpg https://contactcentertechnologyinsights.com/news/jx-pro-heating-and-cooling-unveils-new-site-for-better-service 2025-08-20T15:55:43+00:00 Contact Center Tech Media Room en 2025-08-20T00:00:00+00:00 JX Pro Heating & Cooling Unveils New Site for Better Service https://contactcentertechnologyinsights.com/uploads/data_img/68a5efff2d378_1755705343.jpg https://contactcentertechnologyinsights.com/news/zooms-ai-concierge-now-supports-zoom-phone-for-24-7-help 2025-08-20T15:54:46+00:00 Contact Center Tech Media Room en 2025-08-20T00:00:00+00:00 Zoom’s AI Concierge Now Supports Zoom Phone for 24/7 Help https://contactcentertechnologyinsights.com/uploads/data_img/68a5efc606f41_1755705286.jpg https://contactcentertechnologyinsights.com/news/salesforce-to-acquire-regrello-third-deal-in-three-weeks 2025-11-10T13:11:55+00:00 Contact Center Tech Media Room en 2025-08-19T00:00:00+00:00 Salesforce to Acquire Regrello, Third Deal in Three Weeks https://contactcentertechnologyinsights.com/uploads/data_img/6911e49bf3b3e_1762780315.jpg https://contactcentertechnologyinsights.com/news/teleskope-launches-prism-for-genai-driven-enterprise-data-security 2025-11-10T13:13:20+00:00 Contact Center Tech Media Room en 2025-08-19T00:00:00+00:00 Teleskope Launches Prism for GenAI-Driven Enterprise Data Security https://contactcentertechnologyinsights.com/uploads/data_img/6911e4f0be5c7_1762780400.jpg https://contactcentertechnologyinsights.com/news/sangoma-grows-hospitality-reach-with-vtech-system-integration 2025-11-10T13:12:56+00:00 Contact Center Tech Media Room en 2025-08-19T00:00:00+00:00 Sangoma Grows Hospitality Reach with VTech System Integration https://contactcentertechnologyinsights.com/uploads/data_img/6911e4d832699_1762780376.jpg https://contactcentertechnologyinsights.com/news/deepgram-teams-with-aws-to-speed-global-voice-ai-deployment 2025-11-10T13:11:33+00:00 Contact Center Tech Media Room en 2025-08-19T00:00:00+00:00 Deepgram Teams with AWS to Speed Global Voice AI Deployment https://contactcentertechnologyinsights.com/uploads/data_img/6911e485ee90b_1762780293.jpg https://contactcentertechnologyinsights.com/news/genesys-xperience-2025-experience-engagement-like-never-before 2025-11-10T13:12:24+00:00 Contact Center Tech Media Room en 2025-08-19T00:00:00+00:00 Genesys Xperience 2025: Experience Engagement Like Never Before https://contactcentertechnologyinsights.com/uploads/data_img/6911e4b804a56_1762780344.jpg https://contactcentertechnologyinsights.com/news/zultys-certified-by-classlink-eyes-education-and-sled-growth 2025-11-10T13:11:03+00:00 Contact Center Tech Media Room en 2025-08-19T00:00:00+00:00 Zultys Certified by ClassLink, Eyes Education and SLED Growth https://contactcentertechnologyinsights.com/uploads/data_img/6911e467d88be_1762780263.jpg https://contactcentertechnologyinsights.com/news/microsoft-fixes-teams-major-flaw-exploited-by-hackers 2025-11-10T13:10:37+00:00 Contact Center Tech Media Room en 2025-08-19T00:00:00+00:00 Microsoft Fixes Teams’ Major Flaw Exploited by Hackers https://contactcentertechnologyinsights.com/uploads/data_img/6911e44d329b3_1762780237.jpg https://contactcentertechnologyinsights.com/news/xeotech-and-telnyx-partner-to-boost-nordic-intelligent-comms 2025-11-10T13:09:59+00:00 Contact Center Tech Media Room en 2025-08-18T00:00:00+00:00 xeoTECH and Telnyx Partner to Boost Nordic Intelligent Comms https://contactcentertechnologyinsights.com/uploads/data_img/6911e4273d8e5_1762780199.jpg https://contactcentertechnologyinsights.com/news/johns-hopkins-health-system-chooses-talkdesk-to-enhance-contact-center 2025-11-10T13:09:20+00:00 Contact Center Tech Media Room en 2025-08-18T00:00:00+00:00 Johns Hopkins Health System Chooses Talkdesk to Enhance Contact Center https://contactcentertechnologyinsights.com/uploads/data_img/6911e400cd032_1762780160.jpg https://contactcentertechnologyinsights.com/news/insurer-launches-ai-chatbot-to-enhance-customer-experience 2025-11-10T13:43:45+00:00 Contact Center Tech Media Room en 2025-08-18T00:00:00+00:00 Insurer Launches AI Chatbot to Enhance Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/6911ec118d0b8_1762782225.jpg https://contactcentertechnologyinsights.com/news/iqor-appoints-beckerman-as-evp-and-chief-business-officer 2025-08-18T17:37:44+00:00 Contact Center Tech Media Room en 2025-08-18T00:00:00+00:00 iQor Appoints Beckerman as EVP & Chief Business Officer https://contactcentertechnologyinsights.com/uploads/data_img/68a346a99bcee_1755530921.jpg https://contactcentertechnologyinsights.com/news/zoom-broadens-ai-use-in-customer-service-with-virtual-agent 2025-11-10T13:06:20+00:00 Contact Center Tech Media Room en 2025-08-18T00:00:00+00:00 Zoom Broadens AI Use in Customer Service with Virtual Agent https://contactcentertechnologyinsights.com/uploads/data_img/6911e34ce35d8_1762779980.jpg https://contactcentertechnologyinsights.com/news/boostai-named-leader-in-2025-gartner-magic-quadrant 2025-11-20T11:56:39+00:00 Contact Center Tech Media Room en 2025-08-15T00:00:00+00:00 boost.ai Named Leader in 2025 Gartner Magic Quadrant https://contactcentertechnologyinsights.com/uploads/data_img/691f01f7c7d14_1763639799.jpg https://contactcentertechnologyinsights.com/news/landis-launches-early-access-for-teams-unify-contact-center 2025-08-15T17:34:28+00:00 Contact Center Tech Media Room en 2025-08-15T00:00:00+00:00 Landis Launches Early Access for Teams Unify Contact Center https://contactcentertechnologyinsights.com/uploads/data_img/689f6fa429834_1755279268.jpg https://contactcentertechnologyinsights.com/news/cerence-audio-ai-joins-harman-audioworx-to-boost-in-car-ux 2025-08-22T18:18:19+00:00 Contact Center Tech Media Room en 2025-08-15T00:00:00+00:00 Cerence Audio AI Joins HARMAN AudioworX to Boost In-Car UX https://contactcentertechnologyinsights.com/uploads/data_img/689f615aba45c_1755275610.jpg https://contactcentertechnologyinsights.com/news/parallels-named-visionary-in-2025-gartner-daas-report-again 2025-08-15T16:33:03+00:00 Contact Center Tech Media Room en 2025-08-15T00:00:00+00:00 Parallels Named Visionary in 2025 Gartner DaaS Report Again https://contactcentertechnologyinsights.com/uploads/data_img/689f613f95574_1755275583.jpg https://contactcentertechnologyinsights.com/news/cisco-confirms-two-usd-1-billion-megadeals-one-involving-webex 2025-08-15T16:32:41+00:00 Contact Center Tech Media Room en 2025-08-15T00:00:00+00:00 Cisco Confirms Two USD 1 Billion+ Megadeals, One Involving Webex https://contactcentertechnologyinsights.com/uploads/data_img/689f6129c950b_1755275561.jpg https://contactcentertechnologyinsights.com/news/nice-enhances-salesforce-integration-adds-agentforce-support 2025-08-14T18:00:12+00:00 Contact Center Tech Media Room en 2025-08-14T00:00:00+00:00 NiCE Enhances Salesforce Integration, Adds Agentforce Support https://contactcentertechnologyinsights.com/uploads/data_img/689e240cb474c_1755194380.jpg https://contactcentertechnologyinsights.com/news/google-salesforce-customer-data-breach 2025-08-14T18:00:24+00:00 Contact Center Tech Media Room en 2025-08-14T00:00:00+00:00 Google-Salesforce Customer Data Breach https://contactcentertechnologyinsights.com/uploads/data_img/689e1d73062be_1755192691.jpg https://contactcentertechnologyinsights.com/news/windows-users-get-exclusive-taskbar-apps-with-microsoft-365-integration 2025-08-14T17:03:05+00:00 Contact Center Tech Media Room en 2025-08-14T00:00:00+00:00 Windows Users Get Exclusive Taskbar Apps with Microsoft 365 Integration https://contactcentertechnologyinsights.com/uploads/data_img/689e1684699d3_1755190916.jpg https://contactcentertechnologyinsights.com/news/medallia-appoints-jagrit-malhotra-as-chief-revenue-officer 2025-08-14T15:48:07+00:00 Contact Center Tech Media Room en 2025-08-14T00:00:00+00:00 Medallia Appoints Jagrit Malhotra as Chief Revenue Officer https://contactcentertechnologyinsights.com/uploads/data_img/689e0537da214_1755186487.jpg https://contactcentertechnologyinsights.com/news/five9-unveils-new-integration-in-epic-toolbox 2025-08-14T15:44:52+00:00 Contact Center Tech Media Room en 2025-08-14T00:00:00+00:00 Five9 Unveils New Integration in Epic Toolbox https://contactcentertechnologyinsights.com/uploads/data_img/689e044bd6ec7_1755186251.jpg https://contactcentertechnologyinsights.com/news/ai-with-heart-calabrios-careai-enhances-patient-care 2025-08-14T15:48:47+00:00 Contact Center Tech Media Room en 2025-08-14T00:00:00+00:00 AI with Heart: Calabrio’s CareAI Enhances Patient Care https://contactcentertechnologyinsights.com/uploads/data_img/689e055f88a74_1755186527.jpg https://contactcentertechnologyinsights.com/news/mnet-joins-8x8-to-provide-secure-real-time-cx-for-finance 2025-08-14T15:45:34+00:00 Contact Center Tech Media Room en 2025-08-14T00:00:00+00:00 MNET Joins 8x8 to Provide Secure, Real-Time CX for Finance https://contactcentertechnologyinsights.com/uploads/data_img/689e041f876ec_1755186207.jpg https://contactcentertechnologyinsights.com/news/akamai-and-aptum-partner-to-help-customers-scale-in-cloud 2025-08-13T18:09:43+00:00 Contact Center Tech Media Room en 2025-08-13T00:00:00+00:00 Akamai and Aptum Partner to Help Customers Scale in Cloud https://contactcentertechnologyinsights.com/uploads/data_img/689cd4e7d4d10_1755108583.jpg https://contactcentertechnologyinsights.com/news/elite-drives-cloud-and-ai-adoption-at-leading-law-firms 2025-08-13T18:10:54+00:00 Contact Center Tech Media Room en 2025-08-13T00:00:00+00:00 Elite Drives Cloud and AI Adoption at Leading Law Firms https://contactcentertechnologyinsights.com/uploads/data_img/689cd52e632c8_1755108654.jpg https://contactcentertechnologyinsights.com/news/broadvoice-gocontact-names-malachi-threadgill-as-cmo 2025-08-13T18:14:06+00:00 Contact Center Tech Media Room en 2025-08-13T00:00:00+00:00 Broadvoice | GoContact Names Malachi Threadgill as CMO https://contactcentertechnologyinsights.com/uploads/data_img/689cd509c9fd3_1755108617.jpg https://contactcentertechnologyinsights.com/news/motability-operations-selects-audioeye-to-enhance-accessibility 2025-08-13T18:13:37+00:00 Contact Center Tech Media Room en 2025-08-13T00:00:00+00:00 Motability Operations Selects AudioEye to Enhance Accessibility https://contactcentertechnologyinsights.com/uploads/data_img/689cd4bd7eb19_1755108541.jpg https://contactcentertechnologyinsights.com/news/hello-sugar-taps-polyai-to-scale-and-automate-cx 2025-08-13T18:13:18+00:00 Contact Center Tech Media Room en 2025-08-13T00:00:00+00:00 Hello Sugar Taps PolyAI to Scale and Automate CX https://contactcentertechnologyinsights.com/uploads/data_img/689cd4a4444a8_1755108516.jpg https://contactcentertechnologyinsights.com/news/inorsa-unveils-site-intelligence-and-ai-assistant 2025-08-13T18:08:14+00:00 Contact Center Tech Media Room en 2025-08-13T00:00:00+00:00 Inorsa Unveils Site Intelligence and AI Assistant https://contactcentertechnologyinsights.com/uploads/data_img/689cd48e7ccfa_1755108494.jpg https://contactcentertechnologyinsights.com/news/retailers-drive-sales-through-comments-via-8x8-social-connect 2025-08-13T18:06:39+00:00 Contact Center Tech Media Room en 2025-08-12T00:00:00+00:00 Retailers Drive Sales Through Comments via 8x8 Social Connect https://contactcentertechnologyinsights.com/uploads/data_img/689cd42f0a973_1755108399.jpg https://contactcentertechnologyinsights.com/news/sangoma-partners-with-aws-to-provide-secure-flexible-ucaas-and-contact-center 2025-08-13T18:06:14+00:00 Contact Center Tech Media Room en 2025-08-12T00:00:00+00:00 Sangoma Partners with AWS to Provide Secure, Flexible UCaaS & Contact Center https://contactcentertechnologyinsights.com/uploads/data_img/689cd416732d0_1755108374.jpg https://contactcentertechnologyinsights.com/news/communitywfm-launches-new-ai-powered-forecasting-tool 2025-08-22T18:13:45+00:00 Contact Center Tech Media Room en 2025-08-12T00:00:00+00:00 CommunityWFM Launches New AI-Powered Forecasting Tool https://contactcentertechnologyinsights.com/uploads/data_img/689cd3fdb6b94_1755108349.jpg https://contactcentertechnologyinsights.com/news/nice-strengthens-salesforce-partnership-for-faster-cx-workflows 2025-08-13T18:05:28+00:00 Contact Center Tech Media Room en 2025-08-12T00:00:00+00:00 NiCE Strengthens Salesforce Partnership for Faster CX Workflows https://contactcentertechnologyinsights.com/uploads/data_img/689cd3e8e0af7_1755108328.jpg https://contactcentertechnologyinsights.com/news/techsee-teams-with-brightcontact-for-visual-ai-in-contact-centers 2025-08-13T18:05:06+00:00 Contact Center Tech Media Room en 2025-08-12T00:00:00+00:00 TechSee Teams with BrightContact for Visual AI in Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/689cd3d241f7a_1755108306.jpg https://contactcentertechnologyinsights.com/news/tpx-launches-ucx-contact-center-to-elevate-engagement 2025-08-13T18:04:24+00:00 Contact Center Tech Media Room en 2025-08-11T00:00:00+00:00 TPx Launches UCx Contact Center to Elevate Engagement https://contactcentertechnologyinsights.com/uploads/data_img/689cd3a8bff34_1755108264.jpg https://contactcentertechnologyinsights.com/news/microsoft-integrates-gpt-5-to-boost-workflow-features 2025-08-13T18:03:55+00:00 Contact Center Tech Media Room en 2025-08-11T00:00:00+00:00 Microsoft Integrates GPT-5 to Boost Workflow Features https://contactcentertechnologyinsights.com/uploads/data_img/689cd38b2c587_1755108235.jpg https://contactcentertechnologyinsights.com/news/amazon-and-asana-launch-ai-driven-integration-for-workflows 2025-08-13T18:03:18+00:00 Contact Center Tech Media Room en 2025-08-11T00:00:00+00:00 Amazon and Asana Launch AI Driven Integration for Workflows https://contactcentertechnologyinsights.com/uploads/data_img/689cd36618478_1755108198.jpg https://contactcentertechnologyinsights.com/news/ai-maturity-emerges-as-a-game-changer-for-contact-centers 2025-08-13T18:02:38+00:00 Contact Center Tech Media Room en 2025-08-11T00:00:00+00:00 AI Maturity Emerges as a Game Changer for Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/689cd33eca518_1755108158.jpg https://contactcentertechnologyinsights.com/news/salesforce-to-acquire-waii-boost-data-cloud-and-tableau 2025-08-13T18:02:08+00:00 Contact Center Tech Media Room en 2025-08-11T00:00:00+00:00 Salesforce to Acquire Waii, Boost Data Cloud & Tableau https://contactcentertechnologyinsights.com/uploads/data_img/689cd320d569d_1755108128.jpg https://contactcentertechnologyinsights.com/news/kustomer-raises-usd-30-million-to-drive-ai-native-customer-experience 2025-08-07T18:37:01+00:00 Contact Center Tech Media Room en 2025-08-07T00:00:00+00:00 Kustomer Raises $30 Million to Drive AI-Native Customer Experience https://contactcentertechnologyinsights.com/uploads/data_img/6894f20bc6ae0_1754591755.jpg https://contactcentertechnologyinsights.com/news/ringover-and-prodoscore-partner-to-boost-staffing-insights 2025-08-07T18:05:19+00:00 Contact Center Tech Media Room en 2025-08-07T00:00:00+00:00 Ringover and Prodoscore Partner to Boost Staffing Insights https://contactcentertechnologyinsights.com/uploads/data_img/6894eac2045c7_1754589890.jpg https://contactcentertechnologyinsights.com/news/nextiva-a-strong-performer-in-2025-gartner-voice-of-customer 2025-08-07T16:14:26+00:00 Contact Center Tech Media Room en 2025-08-07T00:00:00+00:00 Nextiva a Strong Performer in 2025 Gartner Voice of Customer https://contactcentertechnologyinsights.com/uploads/data_img/6894d0bb5ebc5_1754583227.jpg https://contactcentertechnologyinsights.com/news/sprinklr-appoints-bit-rambusch-head-of-global-services 2025-08-07T16:04:30+00:00 Contact Center Tech Media Room en 2025-08-07T00:00:00+00:00 Sprinklr Appoints Bit Rambusch Head of Global Services https://contactcentertechnologyinsights.com/uploads/data_img/6894cde915e90_1754582505.jpg https://contactcentertechnologyinsights.com/news/ntt-data-launches-microsoft-cloud-unit-to-boost-ai-growth 2025-08-07T15:42:21+00:00 Contact Center Tech Media Room en 2025-08-07T00:00:00+00:00 NTT DATA Launches Microsoft Cloud Unit to Boost AI Growth https://contactcentertechnologyinsights.com/uploads/data_img/6894c7f29779d_1754580978.jpg https://contactcentertechnologyinsights.com/news/usd-15-billion-genesys-deal-3-hot-takes-on-servicenow-and-salesforces-move 2025-08-07T18:12:25+00:00 Contact Center Tech Media Room en 2025-08-07T00:00:00+00:00 $1.5B Genesys Deal: 3 Hot Takes on SN & Salesforce's Move https://contactcentertechnologyinsights.com/uploads/data_img/6894bf22504f9_1754578722.jpg https://contactcentertechnologyinsights.com/news/8x8-enhances-cx-platform-with-new-ai-features 2025-08-13T17:59:51+00:00 Contact Center Tech Media Room en 2025-08-06T00:00:00+00:00 8x8 Enhances CX Platform with New AI Features https://contactcentertechnologyinsights.com/uploads/data_img/689cd2975dfd0_1755107991.jpg https://contactcentertechnologyinsights.com/news/alvaria-and-callminer-partner-to-deliver-aipowered-insights 2025-08-06T17:30:46+00:00 Contact Center Tech Media Room en 2025-08-06T00:00:00+00:00 Alvaria and CallMiner Partner to Deliver AI-Powered Insights https://contactcentertechnologyinsights.com/uploads/data_img/68939146197b4_1754501446.jpg https://contactcentertechnologyinsights.com/news/liveperson-and-google-cloud-expand-partnership-to-enhance-ai-and-cx 2025-08-13T17:58:36+00:00 Contact Center Tech Media Room en 2025-08-06T00:00:00+00:00 LivePerson and Google Cloud Expand Partnership to Enhance AI and CX https://contactcentertechnologyinsights.com/uploads/data_img/689cd24c6e8f9_1755107916.jpg https://contactcentertechnologyinsights.com/news/ringcentral-and-att-deepen-ties-whats-behind-the-telco-shift-to-ringcx 2025-10-20T18:00:49+00:00 Contact Center Tech Media Room en 2025-08-06T00:00:00+00:00 RingCentral & AT&T Deepen Ties: What’s Behind the Telco Shift to RingCX? https://contactcentertechnologyinsights.com/uploads/data_img/689cd2259981c_1755107877.jpg https://contactcentertechnologyinsights.com/news/ringcentral-renews-nice-partnership-and-clarifies-ringcx-strategy 2025-10-20T18:00:44+00:00 Contact Center Tech Media Room en 2025-08-06T00:00:00+00:00 RingCentral Renews NiCE Partnership and Clarifies RingCX Strategy https://contactcentertechnologyinsights.com/uploads/data_img/689cd1e236288_1755107810.jpg https://contactcentertechnologyinsights.com/news/five9-ceo-announces-retirement-company-searches-for-aifocused-successor 2025-10-20T18:00:33+00:00 Contact Center Tech Media Room en 2025-08-05T00:00:00+00:00 Five9 CEO Announces Retirement, Company Searches for AI-Focused Successor https://contactcentertechnologyinsights.com/uploads/data_img/689240d18b1a2_1754415313.jpg https://contactcentertechnologyinsights.com/news/pegasystems-unveils-industry-first-self-service-features-in-latest-release 2025-10-20T18:00:27+00:00 Contact Center Tech Media Room en 2025-08-05T00:00:00+00:00 Pegasystems Unveils “Industry-First” Self-Service Features in Latest Release https://contactcentertechnologyinsights.com/uploads/data_img/6892415661560_1754415446.jpg https://contactcentertechnologyinsights.com/news/whats-behind-nices-1billion-spend-on-cognigy-a-deep-dive 2025-10-20T18:00:21+00:00 Contact Center Tech Media Room en 2025-08-05T00:00:00+00:00 What’s Behind NiCE’s $1Billion Spend on Cognigy? A Deep Dive https://contactcentertechnologyinsights.com/uploads/data_img/6892416fa04f4_1754415471.jpg https://contactcentertechnologyinsights.com/news/salesforce-to-acquire-bluebirds-advancing-its-enterprise-agentification 2025-10-20T18:00:14+00:00 Contact Center Tech Media Room en 2025-08-05T00:00:00+00:00 Salesforce to Acquire Bluebirds, Advancing Its Enterprise 'Agentification https://contactcentertechnologyinsights.com/uploads/data_img/68924182b4566_1754415490.jpg https://contactcentertechnologyinsights.com/news/aws-introduces-simplified-amazon-connect-solution-for-small-businesses 2025-10-20T18:00:09+00:00 Contact Center Tech Media Room en 2025-08-05T00:00:00+00:00 AWS Introduces Simplified Amazon Connect Solution for Small Businesses https://contactcentertechnologyinsights.com/uploads/data_img/689241a6cc754_1754415526.jpg https://contactcentertechnologyinsights.com/news/customer-service-has-a-new-entry-point-and-its-not-your-chatbot 2025-10-20T17:59:53+00:00 Contact Center Tech Media Room en 2025-08-04T00:00:00+00:00 Customer Service Has a New Entry Point And It’s Not Your Chatbot https://contactcentertechnologyinsights.com/uploads/data_img/6890fef51c0c2_1754332917.jpg https://contactcentertechnologyinsights.com/news/genesys-raises-15-billion-from-salesforce-and-servicenow-to-advance-unified-cx 2025-10-20T17:59:40+00:00 Contact Center Tech Media Room en 2025-08-04T00:00:00+00:00 Genesys Raises $1.5B from Salesforce & ServiceNow to Advance Unified CX https://contactcentertechnologyinsights.com/uploads/data_img/6890fc8378ea9_1754332291.jpg https://contactcentertechnologyinsights.com/news/fujitsu-1finity-launches-globally-as-bold-network-solutions-player 2025-07-25T18:12:40+00:00 Contact Center Tech Media Room en 2025-07-03T00:00:00+00:00 Fujitsu 1Finity Launches Globally as Bold Network Solutions Player https://contactcentertechnologyinsights.com/uploads/data_img/686647fdbd3c4_1751533565.jpg https://contactcentertechnologyinsights.com/news/waypoint-ai-raises-31m-to-automate-escalations-boost-productivity 2025-07-25T18:13:22+00:00 Contact Center Tech Media Room en 2025-06-27T00:00:00+00:00 Waypoint AI Raises $3.1M to Automate Escalations, Boost Productivity https://contactcentertechnologyinsights.com/uploads/data_img/685e8d773e4e3_1751027063.jpg https://contactcentertechnologyinsights.com/news/wunderkinds-build-empowers-marketers-with-flexible-agentic-ai-tools 2025-10-20T17:42:29+00:00 Contact Center Tech Media Room en 2025-06-25T00:00:00+00:00 WUNDERKIND'S 'BUILD' EMPOWERS MARKETERS WITH FLEXIBLE AGENTIC AI TOOLS https://contactcentertechnologyinsights.com/uploads/data_img/685c2c1d50dbb_1750871069.jpg https://contactcentertechnologyinsights.com/news/upstream-works-launches-agentnow-for-faster-support 2025-06-11T18:29:25+00:00 Contact Center Tech Media Room en 2025-06-11T00:00:00+00:00 Upstream Works Launches AgentNow for Faster Support https://contactcentertechnologyinsights.com/uploads/data_img/6849cb0541fd7_1749666565.jpg https://contactcentertechnologyinsights.com/news/transformative-growth-ahead-explore-8x8s-booming-aienhanced-customer-experience-platform 2025-08-22T15:04:56+00:00 Contact Center Tech Media Room en 2025-06-03T00:00:00+00:00 8x8’s AI-Enhanced CX Platform Set for Transformative Growth https://contactcentertechnologyinsights.com/uploads/data_img/68403885ee736_1749039237.webp https://contactcentertechnologyinsights.com/news/intelepeer-unveils-nextgen-agentic-ai-to-revolutionize-enterprise-contact-centers 2025-10-20T17:42:49+00:00 Contact Center Tech Media Room en 2025-06-03T00:00:00+00:00 IntelePeer Unveils Agentic AI to Transform Contact Centers https://contactcentertechnologyinsights.com/uploads/data_img/6842bd67ef277_1749204327.webp https://contactcentertechnologyinsights.com/news/alorica-launches-cx2go-a-turnkey-secure-cx-solution-for-growth 2025-06-09T18:02:43+00:00 Contact Center Tech Media Room en 2025-06-03T00:00:00+00:00 Alorica Launches CX2GO, Secure Turnkey CX Solution for Growth https://contactcentertechnologyinsights.com/uploads/data_img/6842bca9edf00_1749204137.webp https://contactcentertechnologyinsights.com/news/concentrix-launches-ix-hero-to-make-customer-service-smarter-and-quicker 2025-06-09T18:02:43+00:00 Contact Center Tech Media Room en 2025-06-03T00:00:00+00:00 Concentrix Launches iX Hero to Make Customer Service Smarter and Quicker https://contactcentertechnologyinsights.com/uploads/data_img/6842bcc846f26_1749204168.webp https://contactcentertechnologyinsights.com/news/zoom-and-servicenow-team-up-to-reinvent-customer-support 2025-06-09T18:02:43+00:00 Contact Center Tech Media Room en 2025-06-03T00:00:00+00:00 Zoom & ServiceNow Partner to Transform Customer Support https://contactcentertechnologyinsights.com/uploads/data_img/6842c01023ca6_1749205008.webp https://contactcentertechnologyinsights.com/news/new-five9-study-finds-humancentric-ai-key-to-customer-loyalty-in-2025 2025-06-09T18:02:43+00:00 Contact Center Tech Media Room en 2025-06-03T00:00:00+00:00 New Five9 Study Finds Human-Centric AI Key to Customer Loyalty in 2025 https://contactcentertechnologyinsights.com/uploads/data_img/6842bf345ef06_1749204788.webp https://contactcentertechnologyinsights.com/news/cognigy-joins-microsoft-opening-new-doors-to-azure-users-for-deploying-nextgeneration-enterprise-ai-agents 2025-06-09T18:02:43+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Cognigy partners with Microsoft to bring AI agents to Azure users. https://contactcentertechnologyinsights.com/uploads/data_img/6842bd27880f3_1749204263.webp https://contactcentertechnologyinsights.com/news/helport-ai-launches-helport-remote-to-transform-global-contact-center-management 2025-06-12T09:52:11+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Helport AI launches Helport Remote to transform global contact center management. https://contactcentertechnologyinsights.com/uploads/data_img/6842bd82f398d_1749204354.webp https://contactcentertechnologyinsights.com/news/8x8-report-highlights-uk-public-sectors-need-to-modernize-cx-platforms 2025-06-09T18:02:43+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 8x8 report highlights UK public sector’s need to modernize CX platforms. https://contactcentertechnologyinsights.com/uploads/data_img/6842bfd0a1690_1749204944.webp https://contactcentertechnologyinsights.com/news/glia-launches-ai-benchmarks-to-boost-contact-center-insights 2025-06-12T09:51:14+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Glia Launches AI Benchmarks to Boost Contact Center Insights https://contactcentertechnologyinsights.com/uploads/data_img/6842bdce86aa0_1749204430.webp https://contactcentertechnologyinsights.com/news/8x8-wins-sbr-award-for-cx-leadership-in-business-communications 2025-06-12T09:50:34+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 8x8 Wins SBR Award for CX Leadership in Business Communications https://contactcentertechnologyinsights.com/uploads/data_img/684034c94ba4f_1749038281.webp https://contactcentertechnologyinsights.com/news/vonage-revamps-api-enablement-program-to-boost-startup-innovation 2025-06-09T18:02:43+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Vonage revamps API Enablement Program to boost startup innovation. https://contactcentertechnologyinsights.com/uploads/data_img/6842bff629f40_1749204982.webp https://contactcentertechnologyinsights.com/news/invoca-sees-surge-in-contact-center-growth-with-ai-upgrades-and-new-ccaas-integrations 2025-06-09T18:02:43+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Invoca Sees Surge in Contact Center Growth with AI Upgrades and New CCaaS Integrations https://contactcentertechnologyinsights.com/uploads/data_img/6842bed225463_1749204690.webp https://contactcentertechnologyinsights.com/news/converge-technologies-partners-with-nvidia-to-help-businesses-scale-ai-programs 2025-10-20T17:58:27+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Converge Technologies Partners with NVIDIA to Help Businesses Scale AI Programs https://contactcentertechnologyinsights.com/uploads/data_img/6842bd0921d3f_1749204233.webp https://contactcentertechnologyinsights.com/news/jabra-unveils-engage-ai-complete-for-call-centers 2025-10-20T17:58:17+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Jabra Unveils Engage AI Complete for Call Centers https://contactcentertechnologyinsights.com/uploads/data_img/6842bea8d452a_1749204648.webp https://contactcentertechnologyinsights.com/news/firstsource-partners-with-sanas-to-boost-customer-chats-using-ai-2 2025-10-20T17:58:05+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Firstsource Partners with Sanas to Boost Customer Chats Using AI https://contactcentertechnologyinsights.com/uploads/data_img/6842be789c0e1_1749204600.webp https://contactcentertechnologyinsights.com/news/fournet-unveils-intellaigent-transforming-aidriven-contact-center-operations-2 2025-10-20T17:57:39+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 FourNet Unveils IntellAIgent: Transforming AI-Driven Contact Center Operations https://contactcentertechnologyinsights.com/uploads/data_img/6842bda8b6e36_1749204392.webp https://contactcentertechnologyinsights.com/news/tcn-increases-workforce-management-suite-with-aipowered-capabilities-2 2025-10-20T17:57:11+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 TCN Increases Workforce Management Suite with AI-Powered Capabilities https://contactcentertechnologyinsights.com/uploads/data_img/6842bfae32f71_1749204910.webp https://contactcentertechnologyinsights.com/news/ringcentral-launches-ringcx-for-salesforce-service-cloud-voice-on-appexchange-2 2025-10-20T17:57:01+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 RingCentral launches RingCX for Salesforce Service Cloud Voice on AppExchange. https://contactcentertechnologyinsights.com/uploads/data_img/6842bf7105de1_1749204849.webp https://contactcentertechnologyinsights.com/news/talkdesk-launches-aipowered-utilities-experience-cloud-to-modernize-customer-support 2025-10-20T17:56:45+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Talkdesk launches AI-powered Utilities Experience Cloud to modernize customer support. https://contactcentertechnologyinsights.com/uploads/data_img/6842bf8ab77d3_1749204874.webp https://contactcentertechnologyinsights.com/news/creovai-joins-8x8s-soldby8-program-to-transform-ai-contact-centers 2025-10-20T17:56:23+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 Creovai Joins 8x8’s SoldBy8 to Boost Contact Center AI https://contactcentertechnologyinsights.com/uploads/data_img/6842bd41aafa9_1749204289.webp https://contactcentertechnologyinsights.com/news/nice-actimize-upgraded-its-surveilx-solution-with-generative-ai-via-actimize-intelligence-enabling-smarter-detection-of-market-abuse-across-employee-communic 2025-10-20T17:55:50+00:00 Contact Center Tech Media Room en 2025-06-02T00:00:00+00:00 NICE Actimize Empowers SURVEIL-X with Generative AI, Unleashing a New Age of Market Abuse and Conduct Risk Detection https://contactcentertechnologyinsights.com/uploads/data_img/6842bf59620fd_1749204825.webp